Looks like I am going to have to switch. I spent more than two hours going from online chat to front line retentions team on 333 to the higher level retentions team, back to the online chat and then to the customer relations department in the online chat. Maybe I got the wrong customer relations person, but for the first 45 minutes I spoke to him he refused to do anything other than £3 off the offer 333 was offering me (30GB but tethering is blocked for £18, that is worse than my existing contract). He said repeatedly that he couldn't do anything better than £3 off that offer. He said customer relations couldn't offer plans, that what other people were offered was impossible. He kept insisting he would get 333 to call me back, which I said was pointless unless they could improve their offer. At some point I just started to ask why they couldn't just match the offers they are giving others. After 45 minutes with customer relations (1 hour 45 minutes total), he then offered me £5 off my current contract (so much for £3 off a worse deal being his best offer...). So I would be paying £15 for 200 minutes and ayce data with tethering. I turned that down out of principle. He refused to do anything more after that. It would be fine if they just straight out said they wouldn't offer me what you guys are getting. It's that the five people I spoke with were contradicting each other and more or less saying their colleagues were lying to me. For example, while customer relations eventually offered me my current plan for £15, on the phone I was told that there was no way I could get my current plan (which I'm paying £20) for less than £34. The guy on the phone said I was luckily to be paying £20.
Wrong I win :D
They tried to originally get me to call 333 too, but when I went a bit grumpy and asked why I had to call 333 when a lot of other people had managed to sort deals out over online chat they soon asked if I wanted to speak to the customer relations department. These are the guys who will try and sort you a deal. They first tried to offer me £15 for the plan that I am on (600 mins, unlimited texts, unlimited data which I was paying £22 for) but i turned it down saying that’s still a lot more than other people are paying that I’ve seen online. They came back with £8 a month and I took that instead!
Not sure what other people are using to be successful, but I downloaded the 3 app onto my phone and used the chat in the app.
You can get onto online chat via the my3 app if you have that downloaded? Click on the more tab at the bottom, and then the live chat option is in the support section :)