Three - Use allowance in USA,  Indonesia, Sri Lanka and Macau
4923°Expired

Three - Use allowance in USA, Indonesia, Sri Lanka and Macau

366
Found 4th Dec 2013
Three is extending its Feel At Home proposition to the USA, Indonesia, Sri Lanka and Macau. Feel At Home allows customers to use their UK allowances to use data, text, call home and receive calls from home when abroad in certain countries. Feel At Home now operates in 11 destinations around the world.

Other counties include:

Republic of Ireland, Australia, Italy, Austria, Hong Kong, Sweden and Denmark.

three.co.uk/Dis…ome
- Steamy Wee

366 Comments

Come in handy in the USA!

just 1 more good bonus of being with three network! Hot!

well done 3 lets hope others follow

This will certainly save me some cash for use in the USA, great move by three.

Outstanding deal.

Original Poster

They are also (finally) rolling out 4G to select customers from now and most of people early next year. No charge :-)

Feel At Home is an additional service that lets you use your UK plan allowance or Add-on allowance to call or text the UK, use data in selected destinations abroad and benefit from lower-than-usual roaming rates. This applies to everyone on our network, whatever plan or tariff you have and whether you're using a phone or Mobile Broadband device. If your plan doesn't include call, text or data allowances, we recommend you buy an Add-on to be able to fully enjoy Feel At Home.

You shouldn't need to do anything to benefit from Feel At Home – it should all work automatically as soon as you arrive. However if you've previously bought a Euro Internet Pass, we may have blocked your data roaming to stop you being charged unexpectedly. If this is the case, and you find that you can't use the internet when you enter a country, just follow the link in the text we send you to unblock your internet access.

Don’t forget, not all older devices will work in all countries. If you’re travelling to the USA for example, you’ll need a quad-band device in order to pick up a local network. All devices we currently sell are quad-band. Click here to check which network frequencies your device works on.

Where Feel At Home applies.
You can currently enjoy Feel At Home in the following destinations:

Australia
Austria
Denmark
Hong Kong
Italy
Indonesia
Macau
Republic of Ireland
Sri Lanka
Sweden
USA.
We are working hard to add more destinations to this list and will let you know as soon as we do.

What Feel At Home covers.
Feel At Home means that you can use your UK plan or Add-on allowances to:

call the UK
text the UK
use data on your phone.
If you have Three-to-Three minutes, you’ll also be able to use these to call someone else on Three either in the UK or in the same Feel At Home destination as you.

If you run out of your allowances.
If you go over your plan or Add-on allowances, or are using Pay As You Go credit, you'll be charged at roaming rates that are lower than normal. These rates are:

20p per minute to make calls
7p per text
10p per MB.
It’s always free to receive calls in a Feel At Home destination. Find out about other roaming rates where you're going.

If you run out of your inclusive allowances, and you don't want to be charged roaming rates, you can now use My3 on your device or on Three.co.uk in Feel At Home countries to buy normal UK Add-ons. Depending on which Add-on you choose, you can get additional allowances of calls, texts and/or data. Just visit mobile.three.co.uk/my3 on your phone, or call us free on +44782333330.

If you have a credit limit or zero spending cap, this will still apply while you're in a Feel At Home destination.

Limitations on Feel At Home.
There are some limitations on Feel At Home.

If you're new to Three and have a new Pay Monthly SIM plan with us, you won't be able to use your SIM abroad for the first 30 days of your contract. If you want to use your phone abroad, you'll need to call us after 30 days to activate international roaming.

You can’t use your phone to tether while you're abroad.

If you're on Pay As You Go, depending on your tariff, you may have certain allowances included when you top-up. You can use these as part of Feel At Home. You can also buy Add-ons which give you allowances which can be used as part of Feel At Home. Special roaming rates for calls and texts back to the UK and data use will apply, but is limited to your available credit.

As in any non-UK country, you can’t call personal numbers (070), premium rate numbers beginning 09 and directory services numbers beginning 118. However, calls to numbers beginning 08 will be included in your standard allowances, and then charged at 20p per minute if you go over your allowances.

Feel At Home is designed for UK residents who are customers of Three UK and who are visiting other destinations. If you use Feel At Home exclusively for a full calendar month, at least three times in any 12 month period, we reserve the right to suspend international roaming on your account. This means you wouldn’t be able to use your Three device abroad. Don’t worry, we’d let you know before we did this.

You’ll be able to stream and connect to VPNs while in a Feel At Home destination but both of these will be slower than they are in the UK.

If your plan or Add-on includes all-you-can-eat data, unlimited texts or more than 3000 minutes, when using Feel At Home you’ll only be able to use 25GB of data, 5000 texts to the UK or 3000 minutes of calls to the UK in any one month. We reserve the right to suspend our service if you exceed any of these limits for more than any two months within a twelve month period.
You won’t be able to change your My3 PIN when you're in a Feel At Home destination.
Edited by: "deanwall" 4th Dec 2013

Come in handy in Macau, saving quite a few Pataca to call mum.
Edited by: "joyf4536" 4th Dec 2013

Can we use 4g networks in usa? Can't see it in the small print

excellent, about to switch to three and going to the States next year!!

Looking forward to moving to 3 next year

Original Poster

One thing to be aware with is that you need to have been with 3 for 30 days before you can use this offer.

AWESOME! I'm off to NYC next March Will come in handy for maps and tourist info.

I'm going to Australia in a little over a week and was planning to pick up a local SIM there. So I could just get one of these instead and expect it to work? It doesn't make much sense since you're not on the 3 network when abroad.

I kinda wish I could switch my network to 3 but I have over £90 credit on my O2 PAYG.

Edit: Just saw Samani's post, guess not but I'll pick one up for next year.
Edited by: "Sephiroth" 4th Dec 2013

If you travel to the USA often then this is a really good deal. Hot.

no any other network carrier can beat three. three is best.

3's service is starting to get tasty.

Just came back from NY last month - typical!

such a shame their actual and customer service is so poor.

Hot from me, I spend half my time in the UK and half in Italy so I have a dual SIm phone and 2 lots of topping up. Assuming I'm also not charged for receiving calls (currently I am with O2) this will save me a lot.

Just on a side note, my second SIM is with an Italian company called WIND who always implore people to "Passa a WIND".


Edited by: "Neil_Coombes" 4th Dec 2013

Yes, you can use 3G and 4G network in USA. However, this would depend on which bands you phone supports. There are only two GSM 3G carriers in USA - AT&T and T-Mobile. AT&T runs on 850Mhz and T-Mobile runs on 1700Mhz and 1900Mhz (small amount in new areas only).
4G is run on 700Mhz and 1700Mhz.

Example: Galaxy S4 I9505 International - Will be able to pick up 3G on AT&T via 850Mhz and maybe some areas of T-Mobile on 1900Mhz band. No 4G support as phone doesn't support 700 or 1700Mhz bands.

samani

One thing to be aware with is that you need to have been with 3 for 30 … One thing to be aware with is that you need to have been with 3 for 30 days before you can use this offer.



As far as i can see this is only for pay monthly customers.

There's nothing to stop you picking up a pay as you go sim, adding the £15 bundle just before you fly out and then you get 3k text, 300 mins and unlimited data for a month all of which can be used in one of the listed countries. Then when you get back to the uk just ditch sim card.

Sephiroth

I'm going to Australia in a little over a week and was planning to pick … I'm going to Australia in a little over a week and was planning to pick up a local SIM there. So I could just get one of these instead and expect it to work? It doesn't make much sense since you're not on the 3 network when abroad.I kinda wish I could switch my network to 3 but I have over £90 credit on my O2 PAYG.Edit: Just saw Samani's post, guess not but I'll pick one up for next year.



Ask around to see if any friends have an old payg three sim lying around. If it's been used then you should be able to top it up and use it.

Hot.

Three are spearheading this push to stop ridiculous charges.

High volume low margins much better than the opposite.

Roll on Spain and the Canary Islands.

Sephiroth

I'm going to Australia in a little over a week and was planning to pick … I'm going to Australia in a little over a week and was planning to pick up a local SIM there. So I could just get one of these instead and expect it to work? It doesn't make much sense since you're not on the 3 network when abroad.I kinda wish I could switch my network to 3 but I have over £90 credit on my O2 PAYG.Edit: Just saw Samani's post, guess not but I'll pick one up for next year.



That's the whole point of 3 doing this. It's only countries that they operate in. Particularly Australia as that's where 3 started.

What about Canada? After all its North America, right?

This would certainly have been ridiculously useful for me 12 months ago. Very impressed with 3 at the moment.

Steamy Wee

That's the whole point of 3 doing this. It's only countries that they … That's the whole point of 3 doing this. It's only countries that they operate in. Particularly Australia as that's where 3 started.



Ah I see. It's very nice of them. I was planning to just get myself a Telstra SIM when I get there.

It would be nice to have more info on this 30 day thing as Jiff suggests that it's only pay monthly who have to wait.

If only their goddamn mobile internet would work.

Tmobile USA have a tarrif similar but to 100 countries so fingers crossed 3 is following suit!! t-mobile.com/sim…tml

Hot - moved to Three in August having been with Orange /EE for 15 years. Customer service has been great (my main reason for leaving Orange) and I find the reception much clearer. Great move from a forward thinking company.

How about Bangladesh or are they not bothered with the poor countries

Sephiroth

I'm going to Australia in a little over a week and was planning to pick … I'm going to Australia in a little over a week and was planning to pick up a local SIM there. So I could just get one of these instead and expect it to work? It doesn't make much sense since you're not on the 3 network when abroad.I kinda wish I could switch my network to 3 but I have over £90 credit on my O2 PAYG.Edit: Just saw Samani's post, guess not but I'll pick one up for next year.


Just pick up a local sim whilst you're there. If you're sticking to the larger towns and cities then Vodafone is cheap and provides good coverage. Melbourne airport (but probably other too) have Vodafone shops selling SIMs. Last year I picked up a sim that cost $30/month and gave you $450 of credit. Put simply, I used it for driving navigation, Google maps and also making several hours of calls to UK mobiles. I only got about half way through the credit. It was fine.

Only problem I had with Vodafone is in the smaller towns, there was no coverage whereas other networks had a good signal. But, I did save a packet so it didn't matter too much.

Makes a good deal even better!

Neil_Coombes

Just on a side note, my second SIM is with an Italian company called WIND … Just on a side note, my second SIM is with an Italian company called WIND who always implore people to "Passa a WIND".



Haha

joyf4536

Come in handy in Macau, saving quite a few Pataca to call mum.



Thats cool, Macau of all places! português?

Cyrus

such a shame their actual and customer service is so poor.



I disagree I have always found their service to be excellent .

Nice to see Three include the US in this deal, but until France and Spain are included I feel that it is more a marketing ploy than anything else. How much does it cost Three to allow usage in places like Sri Lanka and Macau? - they're not exactly leading tourist hot-spots!
Do Three even have a proposal to include France, Greece, Spain and the Canaries? Any timescale?

Nice one \o/
Post a comment
Avatar
@
    Text