Three's feel at home now in NEW COUNTRIES - Free Roaming
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Three's feel at home now in NEW COUNTRIES - Free Roaming

278
Found 5th Jun 2014
The tyranny of the roaming charge is slowly being chipped away. Today, Three UK is adding a further five countries -- France, Switzerland, Israel, Finland and Norway -- to its Feel at Home deal, giving customers travelling to those destinations the peace of mind that they can use their contract's standard minutes, texts and data allowances without incurring further charges.

These new charge-free countries come in addition to the destinations already covered by Feel at Home: USA, Indonesia, Sri Lanka and Macau, Australia, Italy, Austria, Hong Kong, Sweden, Denmark and the Republic of Ireland. [Three]

The changes come into effect from July 1st
- ahenry

277 Comments

this is great news! thanks op heat added to an already very hot deal!

just checked the website as the wife's in France at the moment, but no mention of the new country's.

Good news if true, but as others have said nothing on their website confirming yet?

If you're PAYG you need to purchase an add-on to benefit from this.

dwl99

If you're PAYG you need to purchase an add-on to benefit from this.


And the sim needs to be active for 30 days before it will work too.

Any ideas about the pay monthly sims?

heat added. just switched to three from Vodafone.

phil9

And the sim needs to be active for 30 days before it will work too.



That's pay monthly.

Sorry to ask but where is the evidence for this, is the OP a THree contact?, is it in the press ?

Great news, however Three will charge you 15p per min to phone a 0800 number in our own country lol unless you took out a new contract earlier this year.

I hope this is for real. I go to France a lot, so this is excellent news. Much better than £5 a day...

A few other websites are reporting this too.

techweekeurope.co.uk/new…771

gizmodo.co.uk/201…ll/

Edited by: "swampy_donkey" 5th Jun 2014

I was in Denmark and am now in Sweden and I haven't be able to connect to the internet in either of these country despite the fact they're both Feelathome country, it keep saying "Cannot find server or DNS error" which is a bit annoying. But still, it's very good that I can use my minutes here.

Pity it doesn't start from Monday, I'm off to France next week, always next year.

As a 3 customer, Do you have to register to get this? Or is it just automatically applied?

dwl99

If you're PAYG you need to purchase an add-on to benefit from this.



Parents were in Ireland and the 150MB from each top up worked there

So for PAYG sims if i bought one a week before i go to the states it would be OK to use straight from the plane?

LouPapy

I was in Denmark and am now in Sweden and I haven't be able to connect to … I was in Denmark and am now in Sweden and I haven't be able to connect to the internet in either of these country despite the fact they're both Feelathome country, it keep saying "Cannot find server or DNS error" which is a bit annoying. But still, it's very good that I can use my minutes here.



switched roaming on?

ftse100

As a 3 customer, Do you have to register to get this? Or is it just … As a 3 customer, Do you have to register to get this? Or is it just automatically applied?



I have a contract with Three. I had to wait 30 days after the start of the sim. Then I could register, so the sim would work for roaming. Once that had been done, then the Three At Home worked straight off when I was in Denmark and Sweden.

I was in the Netherlands and used the internet. I got a text message after with a warning that I had been charged for each £2.50 of data (~ every 5MB).
Edited by: "ahenry" 5th Jun 2014

Derby_Lad

switched roaming on?



Fair question. but yes everything was on data allowed, etc...

Just remember that, although you can phone home using your minutes, any local phone calls within the country are charged as international roaming calls. For example, a call home to England from my sister's house in Australia comes out of my contract minutes, but if I call the landline I am stood right next to (i.e. my sisters Australian telephone) it costs £1 per minute.

LouPapy

Fair question. but yes everything was on data allowed, etc...



I am on a monthly rolling contract maybe that's the problem. I'll try to contact them later.

markxtc123

Just remember that, although you can phone home using your minutes, any … Just remember that, although you can phone home using your minutes, any local phone calls within the country are charged as international roaming calls. For example, a call home to England from my sister's house in Australia comes out of my contract minutes, but if I call the landline I am stood right next to (i.e. my sisters Australian telephone) it costs £1 per minute.



Skype? FaceTime?

if you are stood right next to the landline in oz just shout I am sure she would hear you !

If they eventually cover the whole of Europe with this that would be awesome

markxtc123

Just remember that, although you can phone home using your minutes, any … Just remember that, although you can phone home using your minutes, any local phone calls within the country are charged as international roaming calls. For example, a call home to England from my sister's house in Australia comes out of my contract minutes, but if I call the landline I am stood right next to (i.e. my sisters Australian telephone) it costs £1 per minute.



As your number is based in the UK, it would be routed back to the UK and out to Australia again. Fair charge in my opinion.

If you do ring the phone next to you, don't pick it up ... it will be expensive!

My wife's phone worked immediately in Italy recently.

I found that because I had an expired Euro internet pass, my internet wasn't working. I had to open the web browser on my phone, the three page opened, and I had to select that I was in a "feel at home" country. After that, no problem

swampy_donkey

Skype? FaceTime?



Yes swampy_donkey, I know you can use internet based coms, if you have a large enough download limit. Some people may not realise that they need to though. Three are pushing the "Use your existing contract minutes overseas" angle very strongly and only mentioning in small print that it doesn't apply to local calls. Many people are ending up with large bills they did not anticipate.

I think the Three deal is brilliant, and I am on contract with Three. I just think local call costs should be highlighted a little more than they currently are.

not sure if its already been mentioned, but the calls/texts all come out of your allowance WHEN CALLING/TEXTING UK NUMBERS ONLY! you cannot use your allowance to make calls to numbers of the country you are in.

When my o2 contract runs out at the end of the year, 3 is where I will be heading.

This with unlimited Internet and tethering is something o2 will never match.

Funny how they now say "we don't think roaming charges are fair" like it's their own initative, when they were all merrily gouging people for years, until EU forced all telecoms to abolish all roaming charges by 2016.

Didnt work for me in San Francisco in early April, in fact in locked the phone, when I got home it took Three 4 weeks to do a Country unlock after originally denying it was there problem and me having to return the phone first to Samsung to confirm there was nothing wrong with it. I hope nobody else gets put into this unfortunate position, Three's CS leaves a lot to be desired if there is a problem!

I have used Feel at home in Ireland and works an absolute treat especially with my Unlimited everything monthly plan.

My parents are in Sri Lanka at the moment, got them a Three PAYG Sim, topped up £10, bought a £5 3000 min bundle out of that, no need to activate roaming, and it works like magic

fozey

Great news, however Three will charge you 15p per min to phone a 0800 … Great news, however Three will charge you 15p per min to phone a 0800 number in our own country lol unless you took out a new contract earlier this year.



Use Skype, it's free for 0800 numbers

Banned

xchaotic

Funny how they now say "we don't think roaming charges are fair" like … Funny how they now say "we don't think roaming charges are fair" like it's their own initative, when they were all merrily gouging people for years, until EU forced all telecoms to abolish all roaming charges by 2016.



That's a weird way of looking at it. Especially as EU wide roaming wasn't announced when feel at home was introduced.
Besides, no other network offers this and it;s not just EU countries, it's the USA as well and some other international countries.

I think someone is jealous.

K0YS

not sure if its already been mentioned, but the calls/texts all come out … not sure if its already been mentioned, but the calls/texts all come out of your allowance WHEN CALLING/TEXTING UK NUMBERS ONLY! you cannot use your allowance to make calls to numbers of the country you are in.



me and a friend are going to the us in october, if we call each other on our uk mobile numbers when we are both in the us, will we be charged?
Edited by: "mrstaple" 5th Jun 2014

Banned

mrstaple

me and a friend are going to the us in october, if we call each other on … me and a friend are going to the us in october, if we call each other on our uk mobile numbers when we are both in the us, will we be charged?



No.

Any call to a UK number whether it's landline or Mobile comes out of your allowance so you won't be charged.

emiratesstadium

When my o2 contract runs out at the end of the year, 3 is where I will be … When my o2 contract runs out at the end of the year, 3 is where I will be heading.This with unlimited Internet and tethering is something o2 will never match.


Be careful, you'll be very lucky to get unlimited tethering on any new contracts from 3. When it comes to my upgrade to iphone 6, I will have to continue on my existing contract as sim only and buy the iphone outright. It's going to work out marginally more expensive than a new contract, but I have to to keep my unlimited tethering.

speric07

As your number is based in the UK, it would be routed back to the UK and … As your number is based in the UK, it would be routed back to the UK and out to Australia again. Fair charge in my opinion.If you do ring the phone next to you, don't pick it up ... it will be expensive!



No it wouldn't, just like your data connection isn't routed via your home network. When you visit another network, the VLR simply contacts your networks HLR/HSS to obtain your limits (credit, text, calls, data, charging parameters, etc). The network you are now visiting knows what you are allowed to do (obviously prior to this they know nothing about your tariff/etc) and will route calls in the manner dictated by their agreement with your network. In country calls will either be routed by the host network, or if they didn't offer a favourable rate, directed to another partner your home network may have with a more favourable rate.

It's extremely unlikely the cheapest route would be via your home network, as that call would then occupy two channels on an international interconnect and then still have to go through a local interconnect partner to the destination.
Edited by: "Mentos" 5th Jun 2014

Mentos

No it wouldn't, just like your data connection isn't routed via your home … No it wouldn't, just like your data connection isn't routed via your home network. When you visit another network, the VLR simply contacts your networks HLR/HSS to obtain your limits (credit, text, calls, data, charging parameters, etc). The network you are now visiting knows what you are allowed to do (obviously prior to this they know nothing about your tariff/etc) and will route calls in the manner dictated by their agreement with your network. In country calls will either be routed by the host network, or if they didn't offer a favourable rate, directed to another partner your home network may have with a more favourable rate.



By your lengthy reply, it sounds a lot of work ... so still worthy of the charge!
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