Thanks pal I’ll give it a try!
Been advised from their CS... The next stage of the refund process is to complete this online form: firstgroup-refunds.fastrailticketing.com/?s=TransPennine+Express You'll need to fill out a refund from for each of the booking references you've purchased
My account shows 'Awaiting refund' and it's been that way for about 3 weeks now.
Hi Does someone succeed in refunds?