TSB expand fraud refunds policy to cover authorised payments from 14/04
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TSB expand fraud refunds policy to cover authorised payments from 14/04

16
Posted 15th Apr
TSB have announced that from 14/04 (yesterday) that they will now refund customers impacted by fraud even if they have unwittingly authorised the transaction themselves.

As the criminals become more sophisticated this is a great reassurance that people will not be penalised for falling foul of their tricks. Hopefully other banks will follow.

Remember however that being aware can save the stress and emotions of realising your savings have been stolen, some advice here:

citizensadvice.org.uk/con…am/
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Interest rate reduction on my current account to 3% must be helping to pay for it
TSB where no one can access your money... not even the account holder.
16 Comments
Interest rate reduction on my current account to 3% must be helping to pay for it
Given that their botched system upgrade has allowed thousands of fraud cases to take place, this is the least they can do!
Think this is more to do with the regulator saying that customers cannot be held negligent when the scammers have spoofed the banks own phone number etc....... Action from them will force other banks to be as forthcoming as tsb
And why is this posted in the deals section?
TSB where no one can access your money... not even the account holder.
Send me all your money, Then you can claim it back via TSB. I'll then return 50% = profit.*



*Not serious
This is open to fraud , ie customers scamming the bank
creek15/04/2019 09:03

Interest rate reduction on my current account to 3% must be helping to pay …Interest rate reduction on my current account to 3% must be helping to pay for it


Mmm, I just got that email. And I didn't push the fixed meltdown compensation because the said that the 5% interest would be forever.

I want to leave, so I can formally inform them that they suck, but 3% is still high.
Edited by: "EndemicAlarm" 15th Apr
Handy to know- I have current accounts with numerous banks, will definitely be using the TSB account when sending major amounts of money.
sashforth3 h, 16 m ago

And why is this posted in the deals section?


I understand your confusion about this but rest assured I can have this thread moved to the correct section for you.

I will just need your debit card number, sort code and security code please, so I can get right on that.
.MUFC.2 h, 21 m ago

Send me all your money, Then you can claim it back via TSB. I'll then …Send me all your money, Then you can claim it back via TSB. I'll then return 50% = profit.**Not serious


When I first read this I thought you were even offering cash back (TCB) and not TSB.

That’s what happens when you read so much on here that abbreviations just become auto translated in your mind.
could of done with this few years back
I know push payments is quite an elaborate scam... But some of the stuff you hear in the papers. Come on people, so obviously a scam some of it. Ringing from the met police I need to transfer your money into a secure account etc - It's a sad thing that this is a selling point for a bank now.
EndemicAlarm15/04/2019 12:09

Mmm, I just got that email. And I didn't push the fixed meltdown …Mmm, I just got that email. And I didn't push the fixed meltdown compensation because the said that the 5% interest would be forever.I want to leave, so I can formally inform them that they suck, but 3% is still high.



I have already left for ever! Only switched to them for the deal, which they managed to mess up completely!
3% on a max ballance of £1,500 is only about £45 a year... and you have to pay in £500 a month to qualify. There are some much better options out there, with much less pain!
Edited by: "Bestbitter" 18th Apr
Bestbitter10 m ago

3% on a max ballance of £1,500 is only about £45 a year... and you have to …3% on a max ballance of £1,500 is only about £45 a year... and you have to pay in £500 a month to qualify. There are some much better options out there, with much less pain!


There are no better options out there in terms of interest on a bank account. 3% on £1500 is still the best bank account rate out there (Tesco dropping to 1%), and £500 paid in a month is perhaps the easiest qualification that any bank account could request.
Bestbitter11 m ago

I have already left for ever! Only switched to them for the deal, which …I have already left for ever! Only switched to them for the deal, which they managed to mess up completely! 3% on a max ballance of £1,500 is only about £45 a year... and you have to pay in £500 a month to qualify. There are some much better options out there, with much less pain!


I just move £1000 out to a different bank, then move it back in the next day. Never had any problems qualifying.
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