Depends how long ago, they moved systems and likelihood is they have no record of you if more than 12 months ago
If someone has previously had a TSB card, is there a time limit before they are considered a 'new customer'?
I had issues with TSB, minor in the scale of things (website and app banking, cheque book with wrong sort code) but documented them and submitted complaint. They took their time but I've just received profuse apologies and more importantly £600 compensation😋
Hmm, used to have their credit card but I closed it last month. I wonder if it would work...
Sorry to hear that...I do know that some of the staff are just incompetent..I don't know how they get hired by a bank:)))