Two Free cinema tickets to see The Heights film via Sky VIP App
Various locations on 7th June. Keep checking back for more available tickets. Before they are fully booked there is also a chance to be added to the waiting list.
Enjoy if you manage to get tickets to a Cinema near you
Get ready for the feel-good film of the summer! Book a pair of tickets to our cinema screening of In The Heights on 7 June ahead of the UK release on 18 June. From Lin-Manuel Miranda, the creator of the worldwide phenomenon Hamilton, the story takes place in the neighbourhood of Washington Heights, with bodega owner Usnavi front and centre. Saving every penny from his day job, he hopes, imagines and sings about a better life.
Screening tickets FAQs
1. How do I get tickets?
As an eligible Sky VIP member simply choose the event you’d like to go to, apply, and if you are successful we’ll email you a booking confirmation and a link to the tickets – please bring this with you on the day. First come, first serve tickets are subject to availability. Please check all details, tickets and age restrictions before the event.
2. Can I book my friends and family for an event?
Yes. Each time you book or enter a ballot for tickets to a Sky VIP event, you’ll be asked to enter the ticketholder’s details. The ticketholder will be bound by the applicable terms and conditions, and as a Sky VIP member it is your responsibility to provide the ticketholder with these terms and conditions. You must also have the consent of the ticketholder to provide us with their details.
On arrival, the ticketholder will need:
• A form of photographic ID (driving licence or passport) or their credit/debit card
• The email or app booking confirmation
Any tickets booked through Sky VIP and/or the My Sky app cannot be sold for any financial gain and cannot be traded with other individuals.
3. How many tickets can I get?
For our first come, first served cinema screenings, you will see the maximum number of tickets you can apply for during the booking process; it’s usually two tickets for each movie title, but for family movies there might be up to four tickets available per household per title.
4. Can I book tickets for more than one cinema screening?
To try and make it fairer for all, you can only book one first come, first served ticket event per calendar month. The only exception to this is Sky Backstage passes at The O2, which do not count towards your monthly allowance. To make sure all Sky VIP customers can benefit from this reward equally, ticket applications are subject to our ‘fair use’ policy.
5. Can I change the name on my booking?
When booking, the Sky VIP member may book or apply for the tickets in another person's name - however, once the application has been completed, we can't change the name on it. So if the named ticketholder can't make it, please cancel your tickets so we can give them to someone on the waiting list. When collecting tickets at an event, the person whose name is on the booking must bring ID (driving licence or credit card) to show their name matches the one on the tickets.
6. Does having a ticket guarantee entry?
No, not everyone who successfully gets tickets is turning up to the event, so unfortunately we have to over-issue tickets to compensate for some of these no-shows. This makes sure we don’t have empty audience seats.
7. Can you add me to the waiting list?
You can add yourself to the waiting list in the My Sky app when it’s open - we can’t add you manually. If we know more tickets will be available soon, we’ll show a ‘More coming’ message and won’t open the waiting list until those tickets have been released and allocated. If an event is really popular, tickets go fast and the waiting list can fill up quickly. When the waiting list is full, you’ll see a ‘Fully booked’ message, which means you can’t add yourself on this occasion. If you’re on the waiting list, we will offer cancelled tickets to customers in the order they’re added to the waiting list. If tickets become available for you, we’ll email them to the email address you gave us. Also, to make it fairer, you're only able to be on one waiting list per event (e.g. a show with multiple performance dates) and we're not able to make any changes once you're on it.
8. Where do I get my tickets?
The booking confirmation will provide all the details you need.
• If your booking confirmation has a QR code, you'll be able to show this at the event entrance.
• If not, look under the venue address where you’ll see specific instructions on how to receive or collect your tickets. Please follow those instructions and don’t contact the venue directly as they often won’t have any information about your tickets until the day of the event.
Remember to bring along either a driving licence or credit card to show your name matches the one on the tickets.
9. Where’s my confirmation email?
If you haven’t received your confirmation email, don’t worry. If you successfully booked tickets, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category e.g. Free Sports Tickets. Finally, select 'My bookings' at the top and follow the instructions to view your tickets. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add email@example.com
to your address book or safe list to make sure that our emails are accepted.
10. How do I cancel some or all of my tickets?
You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of tickets you want to cancel. To be considerate to other members, please try to give as much notice as possible so we can try to reallocate tickets to those on the waiting list.
11. Can I change a first come, first served event for another one in the same calendar month?
You can do this by applying for tickets for the other first come, first served event, and during the booking process you will be asked to cancel your existing tickets, so that we can make these available to other customers. If you agree to this, when you complete your booking for the new first come, first served event, your previously confirmed first come, first served event tickets will be cancelled.
12. Are there any age restrictions?
Please check the details in your My Sky app booking pages for age restrictions – these are different for each cinema screening. We may request proof of age. If we know the certification when you apply, we’ll show it during the ticket booking process and on the ticket. However it is your responsibility to check the certification before the screening. You can do this on the official British Board of Film Classification website at www.bbfc.co.uk.
13. Are travel arrangements and expenses included with tickets?
No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.
14. What movies are on?
We show a range of new releases. Keep checking ‘Sky VIP’ in your My Sky app, then ‘Cinema Screenings’ to see what’s on.
15. When are new first come, first served tickets released?
We release tickets on different days at different times so just keep checking back regularly to see what’s new or coming soon. Our first come, first served events, tickets often go very fast. Sometimes we release tickets in stages, so if there aren’t any available when you first look, and you see the message ‘More coming’, it’s worth checking again later. Unfortunately we can’t give you any more information on the date or time of ticket releases.
16. I’m in a wheelchair/I have mobility issues – will there be suitable access and facilities for me?
If you have any special accessibility requirements, you will need to book or enter the ballot for tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us at firstname.lastname@example.org
to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come, first-served basis.
17. I booked two tickets. Will they be for seats next to each other?
If you arrive together then it is likely you will be seated together as seats are allocated on a first come, first served basis on entry, but we are unable to guarantee this in advance.
18. Didn’t find the answer you were looking for?
Email us at email@example.com
. Please don’t email us to cancel your tickets. If you need to cancel your tickets, take a look at ‘How do I cancel my tickets?’