Unfortunately, this deal is no longer available
Unlimited Basic broadband with Now TV. £18 per month (possibly £8.83 per month after cashback) - £216 @ Now TV
202° Expired

Unlimited Basic broadband with Now TV. £18 per month (possibly £8.83 per month after cashback) - £216 @ Now TV

42
Posted 2nd Feb

This deal is expired. Here are some options that might interest you:

Not a bad deal if you are just after broadband for minimum use. Should be be OK for 1 person streaming etc, but not for a family household.
Unlimited broadband with 3 months entertainment pass.
Its £18 a month but drops down to £8.83 after topcashback of £110.
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42 Comments
Just signed up as new customer.

You also get anytime calls too.
Edited by: "veedubjai" 2nd Feb
I’ve done this for a relative recently as plusnet messed him about something rotten! went for Fibre in the end with anytime calls Brill price
Voted hot, too late for me unfortunately, if only this deal was available a month ago, oh well never mind there's always next year's renewal to look forward to !
Don't touch these guys with a BARGE POLE.

I signed up on here.

First off, topcashback didn't track, and submitting a claim, nothing happened either.

They set the installation date (20th dec), so I phoned virginmedia to tell them I was leaving.

Installation date came, guy came, set it up, said there was something another guy had to do the next day so it wouldn't be set up that day (friday).

No worries, guy came the next day, spent 3 hours faffing around outside at the junction box thing. Came in, tested the line, said it's all good you'll be live at midnight.

Midnight came (well, morning). No internet.

Talk to them. They have no information.

Next day, still not up. Talk to them again. "We're waiting for openreach, they're probably closed for Christmas".

Rinse and repeat daily until around the 3rd of Jan. By which point virginmedia had cut me off (they wanted some notice).

Continue to contact Now TV who had 0 information to give me. Just 'waiting for openreach'. Asked for an ETA, they have no idea. Just keep waiting, waiting, waiting.

So I wrote a big complaint about all the above stuff, the number of times I had contacted them.

Was in a coffee shop on Sunday night, decided to log into my Now TV account, see if I could find any info. Only to see 'Engineer is scheduled to visit your property tomorrow. Ensure someone is home'.

Bear in mind, other than a text message saying the engineer was coming, I had had *ZERO* communication with Now TV. They didn't bother to tell me about this engineer visit, was pure fluke I found out.

So I contacted them via their web chat. Oh yes, someone MUST be home tomorrow.

Cue flurry of calls to my boss trying to arrange a way I could stay at home. Managed to wangle working from home (tethered to my phone, which was super spotty). Whew.

Except...... no engineer turned up.

Contact them again... Oh, an engineer is probably not coming now. Sorry.

Sorry, sorry, sorry, blah blah blah again and again.

Bear in mind, no internet at home for like 10 days by now, and my home is a smart home so some lights/heating doesn't operate without internet unless I manually log into my computer to adjust them, no alexas, no kitchen timers, no music around the house. Nightmare.

Another complaint e-mail, about how they messed me around etc etc.

Couple of days later, a response (this is mid january, maybe 15thish), "OpenReach have notified us there is no capacity to connect you to the internet. We have scheduled an appointment on 31st January to provision".

No apology, nothing other than that curt response.

I'm thinking, ARE YOU KIDDING ME???? Another 15 days?!

I ask them if I can cancel. They say yes. I say I'll be in touch.

Phone VirginMedia back. Ask them to take me back. They say sure no problem. Set up an installation date (weird, but ok). A few days later, engineer comes, and after he pokes about for a bit, BOOM, I'm back online. Got a pretty good deal as well because I took a SIM card as well as the broadband.

Notify Now TV I want to cancel. No problem, someone will be in touch within 2 days.

2 days, nobody is in touch. Contact them. Oh yes, we're working on it, don't worry, it'll be sorted by Friday (3 days away).

Friday comes, nothing. Contact them again. "We're having trouble doing it because of the order status, it has been forwarded to our other team".

Okay. I decide to just leave it and see what happens, since after all, I'm not paying and I have internet.

31st January comes. I check my Now TV account, only to see... surprise surprise... that they want to charge me £4.13. Contact chat, oh yes, we'll refund that immediately. Refund?! Why have I even been charged it?! The payment didn't go through, but jeez...

Anyway, it's Februrary now. They still haven't cancelled it.

I checked my account.

Broadband & Calls £4.13 To be paid on 2 Feb.

Wonder what's going to happen to that?

The saga continues. In my opinion... AVOID THESE PEOPLE LIKE THE PLAGUE.

Thanks for reading.
veedubjai02/02/2020 16:34

Just signed up as new customer. You also get anytime calls too.


Did Topcashback link work for? I am going via topcashback, enter my postcode and landline number and it gives an error - something did not go as per plan. Tried many times but its not working.
Just to add my 2c. My cashback initially tracked but was declined, and after spending months of manual claims it was declined again, which i appealed and contacted CS about and they said NOW have declined it.

So I wouldn't bet much on the cashback coming through.
SantoshKaushik02/02/2020 18:21

Did Topcashback link work for? I am going via topcashback, enter my …Did Topcashback link work for? I am going via topcashback, enter my postcode and landline number and it gives an error - something did not go as per plan. Tried many times but its not working.


I used the TCB app to order. I've checked my TCB account online & can confirm tracking worked instantly. Tracked as £1 but once confirmed should expect £110. Now Broadband is currently faster paying.

I did make a purchase online yesterday on laptop & had that issue with error code but as long TCB confirms tracking has been recorded then it should be no issue. If it did then submit a missing cashback claim with order number.

I only made the choice to use the TCB app just to make sure it tracked.

It's tracking that's the issue (TCB or merchant fault?) but cashback is never guaranteed anyway. Either way, it's the merchant end of day who decides if they want to pay cashback.

Only treat cashback as a bonus.
3anana02/02/2020 18:21

Just to add my 2c. My cashback initially tracked but was declined, and …Just to add my 2c. My cashback initially tracked but was declined, and after spending months of manual claims it was declined again, which i appealed and contacted CS about and they said NOW have declined it.So I wouldn't bet much on the cashback coming through.


I use a multiple of web browsers when surfing sites and make purchases with one specific web browser only with no ad blockers. I usually log in into store account then add items you want in the basket then close the window then open a new window with TCB to make the purchase. The items are usually saved in the basket bit it always tend to tracked successfully, not 100 per cent but mostly do. Tracking can sometimes show up a day or two later.
I set this up for an elderly relative,

They Left them with no phone or emergency response box (following a stroke) connected and internet due to come on later that night. I’m not that local so tried to talk on web chat but they didn’t do anything.

Eventually I went round at weekend phone wasn’t plugged in! Had to connect their iPad to WiFi and run lead to their new tv box.

talk about doing the minimum.
veedubjai02/02/2020 19:03

I use a multiple of web browsers when surfing sites and make purchases …I use a multiple of web browsers when surfing sites and make purchases with one specific web browser only with no ad blockers. I usually log in into store account then add items you want in the basket then close the window then open a new window with TCB to make the purchase. The items are usually saved in the basket bit it always tend to tracked successfully, not 100 per cent but mostly do. Tracking can sometimes show up a day or two later.



Likewise I use chrome when tracking cashback it initially tracked in my account history but was declined, for which I raised a ticket and it was declined. And then I got in touch with quidco support and they contacted NOW who refused it again, despite it being a valid purchase and at that point it was 9 months after singing up.
Edited by: "3anana" 2nd Feb
3anana02/02/2020 19:42

Likewise I use chrome when tracking cashback it initially tracked in my …Likewise I use chrome when tracking cashback it initially tracked in my account history but was declined, for which I raised a ticket and it was declined. And then I got in touch with quidco support and they contacted NOW who refused it again, despite it being a valid purchase and at that point it was 9 months after singing up.


Check your browser settings & make sure no built in ad blocking is activated or any add-ons that deal with tracking. I use plain simply Internet Explorer with no add-ons.

I use several web browsers like IE, FF, Chrome, Comodo Dragon, Opera, Palemoon.

Switch off incognito.
veedubjai02/02/2020 19:53

Check your browser settings & make sure no built in ad blocking is …Check your browser settings & make sure no built in ad blocking is activated or any add-ons that deal with tracking. I use plain simply Internet Explorer with no add-ons.I use several web browsers like IE, FF, Chrome, Comodo Dragon, Opera, Palemoon.Switch off incognito.



It isn't a tracking issue, as other cashback has tracked perfectly fine before, and after. They just declined it as evidence by the manual claim via CS.
ScoobyZ02/02/2020 19:24

I set this up for an elderly relative,They Left them with no phone or …I set this up for an elderly relative,They Left them with no phone or emergency response box (following a stroke) connected and internet due to come on later that night. I’m not that local so tried to talk on web chat but they didn’t do anything.Eventually I went round at weekend phone wasn’t plugged in! Had to connect their iPad to WiFi and run lead to their new tv box. talk about doing the minimum.


When I had my new phone line install by BTO, they connected the NTVB box for me as the box was posted couple of days prior to BTO install date. It's not that hard to connect a few wires. I could do it myself as long the phone line installed confirms a connection is live & active.

If they got a new phone line installed then the blame should be BTO unless they're contracted to do so (not sure on this) as it wasn't a NTVB or Sky uniform man turning up to install.

Did your relative ask the BTO man as a courtesy if they could connect the boxes on their relative's behalf?

If I was not contracted & paid to connect the customers own boxes then that's the job done, just to make sure the phone line is live & active after testing. Connecting anything outside BTO own equipment is at customers own discretion unless this is part of the contract agreement between BTO & NTVB.

Not trying to be awkward here but just to make sure who fault it is. Your broadband contract is with NTVB so all complaints should go through NTVB.
3anana02/02/2020 20:08

It isn't a tracking issue, as other cashback has tracked perfectly fine …It isn't a tracking issue, as other cashback has tracked perfectly fine before, and after. They just declined it as evidence by the manual claim via CS.


Hmmm...strange. Suggest raising this via Resolver. Get to the top management.

resolver.co.uk/com…ils

Either the bottom rung staff on low pay who deal with claims couldn't give a feck about their job responsibility for their monthly meal ticket then so be it. Raise it with upper level management & CC to news outlets. I'm sure a few sturn words will raise a few backsides to shake up or get out of job.

It usually works. Some people shouldn't in the right jobs & get turfed out.
I've just had my cashback declined too. Ordered as a new customer in November last year, tracked at £90 and it's just been declined. I have no idea why but have opened a ticket, although I'm not expecting to get the money from what I have been reading.
Been with them 2 months and already a price increase.
Pezza2u02/02/2020 21:12

I've just had my cashback declined too. Ordered as a new customer in …I've just had my cashback declined too. Ordered as a new customer in November last year, tracked at £90 and it's just been declined. I have no idea why but have opened a ticket, although I'm not expecting to get the money from what I have been reading.


Maybe a claim against TCB via HM small claims court would suffice. No company can go against Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999 regardless what bull crap of t&c they come up with? Your contract is with TCB. Just my opinion though.

Don't forget to report the outcome here.
Dusty02/02/2020 21:15

Been with them 2 months and already a price increase.


How much? What package you on?
Hmmmm. Got this for my mum in August via Quidco. Tracked immediately for £90 expected payout 10 December, still nothing.
veedubjai02/02/2020 20:27

Hmmm...strange. Suggest raising this via Resolver. Get to the top …Hmmm...strange. Suggest raising this via Resolver. Get to the top management.https://www.resolver.co.uk/companies/now-tv-complaints/contact-detailsEither the bottom rung staff on low pay who deal with claims couldn't give a feck about their job responsibility for their monthly meal ticket then so be it. Raise it with upper level management & CC to news outlets. I'm sure a few sturn words will raise a few backsides to shake up or get out of job.It usually works. Some people shouldn't in the right jobs & get turfed out.



Thanks for the suggestion but well over a year since purchase now, really can't be too bothered. Just wanted to throw it out there that it may not track/confirm for others too.
veedubjai02/02/2020 18:50

I used the TCB app to order. I've checked my TCB account online & can …I used the TCB app to order. I've checked my TCB account online & can confirm tracking worked instantly. Tracked as £1 but once confirmed should expect £110. Now Broadband is currently faster paying.I did make a purchase online yesterday on laptop & had that issue with error code but as long TCB confirms tracking has been recorded then it should be no issue. If it did then submit a missing cashback claim with order number.I only made the choice to use the TCB app just to make sure it tracked.It's tracking that's the issue (TCB or merchant fault?) but cashback is never guaranteed anyway. Either way, it's the merchant end of day who decides if they want to pay cashback.Only treat cashback as a bonus.


Thanks. I tried with the app and it worked. Cashback also tracked at £110.
Terrible wifi router. We had sky prior to moving to now tv and never had an issue. Since moving over we have had two buy two wifi boosters aswell as this the quality of the service is patchy. Again this is on comparison to what service we had from sky. We can find the internet just to drop off for 10 -15 minutes. Really not been impressed and is frustrating to think its owned and run by sky. You definitely get what you pay for with sky.
Craig_Wharton02/02/2020 23:35

Terrible wifi router. We had sky prior to moving to now tv and never had …Terrible wifi router. We had sky prior to moving to now tv and never had an issue. Since moving over we have had two buy two wifi boosters aswell as this the quality of the service is patchy. Again this is on comparison to what service we had from sky. We can find the internet just to drop off for 10 -15 minutes. Really not been impressed and is frustrating to think its owned and run by sky. You definitely get what you pay for with sky.


Can't you just use the Sky router instead?
Changed to nowtv broadband in July last year. Got £60 topcashback all tracked fine and paid. No problems so far.
Dealier03/02/2020 00:57

Can't you just use the Sky router instead?


Yes our old sky router carried on working even though we had changed to now TV.
Thanks, signed up. No TCB yet though.
TCB shows £90 cashback, not £110?
TCB is £90 now. This deal should be expired (or resubmitted with the right cashback amount).
veedubjai02/02/2020 22:09

How much? What package you on?



My parents are on the basic ADSL package. Been £18/month for the first year and I renegotiated for them at the end of contract to keep it at £18. They wanted £25 or so. No price increases yet.
veedubjai02/02/2020 22:09

How much? What package you on?


99p a month - £25 p/m fibre with calls.
And then I got in touch with quidco support
Either thats a TYPO or ?? Quidco<=> TCB

Also the link here goes to Nowtv not thru TCB , so you wouldnt get KashBak
veedubjai02/02/2020 20:11

If I was not contracted & paid to connect the customers own boxes then …If I was not contracted & paid to connect the customers own boxes then that's the job done, just to make sure the phone line is live & active after testing. Connecting anything outside BTO own equipment is at customers own discretion unless this is part of the contract agreement between BTO & NTVB.Not trying to be awkward here but just to make sure who fault it is.


Using T&Cs, contracts & the like to justify not plugging in a phone for a stroke patient...

Do you feel proud?
jnm2108/02/2020 19:41

Using T&Cs, contracts & the like to justify not plugging in a phone for a …Using T&Cs, contracts & the like to justify not plugging in a phone for a stroke patient... Do you feel proud?


Saturday night & here we go. Nothing to feel proud here.

First of all, you may not know the full picture at time of installation day or else you would make sure a friend or family would make a visit on day on your behalf to see things through.

Do you really expect any service engineer to pry into your personal health issues? I wouldn't, it's my own business but if I needed assistance due to health, I would ask. What's being with talking to people these days?
Personally plugging a phone in for anyone wouldn't be something that would have me checking the contract. Nothing more to say on the matter.
jnm2108/02/2020 21:24

Personally plugging a phone in for anyone wouldn't be something that would …Personally plugging a phone in for anyone wouldn't be something that would have me checking the contract. Nothing more to say on the matter.


If you have a complaint, speak to your service provider.
Dealier03/02/2020 00:57

Can't you just use the Sky router instead?


No, it has different settings and also they ask for the equipment back these days or they charge you.
Craig_Wharton23/02/2020 22:17

No, it has different settings and also they ask for the equipment back …No, it has different settings and also they ask for the equipment back these days or they charge you.


You only have to return it if you have Sky TV as well. If you have their broadband without TV you can keep the router.
This has gone up £9.67 per month (if cashback of £100) . No TV stuff included for free ..
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