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Unlimited Fibre Broadband Including Line Rental and no activation fee £22.75 / 18 months at Plusnet
-161° Expired

Unlimited Fibre Broadband Including Line Rental and no activation fee £22.75 / 18 months at Plusnet

19
Posted 9th Dec 2019

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Unlimited Fibre Broadband including line rental on an 18 month contract.
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19 Comments
I’ve just renewed with them for 18m, I pay line rental upfront works out at £17.49 a month I think. Plus £4.00 a month for 18m broadbands
So £21.49 a month. I rang for an offer but they were all worse than this offer I found in my plusnet account under upgrade or something like that.

This deal is better for new customers as you could get Quidco or topcashback on top
Edited by: "bigwheels" 9th Dec 2019
Yeah if you pay up front for the line rental it works out even cheaper.

I have a pay monthly sim with plusnet too, £10 a month which includes unlimited mins and texts with 11GB of data. Great value

If you like the deal, refer me with plusnet -Salop05
Edited by: "salop05" 9th Dec 2019
Plusnet are crooks! We’ve had dreadful customer service from them after a mistake with our billing and they are refusing a refund. This may look like a good upfront deal but you may end up paying more in the long run. Comments on Trustpilot and Plusnet social media pages seem to indicate that their customer service satisfaction has nosedived in the past year.Just our experience but thought I’d share.
Been with Plusnet for many years now and their customer service and ability to correctly bill you are now terrible.
Once my contract is up, I'll be switching!
poodlefluff09/12/2019 18:03

Plusnet are crooks! We’ve had dreadful customer service from them after a m …Plusnet are crooks! We’ve had dreadful customer service from them after a mistake with our billing and they are refusing a refund. This may look like a good upfront deal but you may end up paying more in the long run. Comments on Trustpilot and Plusnet social media pages seem to indicate that their customer service satisfaction has nosedived in the past year.Just our experience but thought I’d share.


Contact your bank, make a claim via the direct debit mandate.
They will soon get it sorted when the bank takes the money back every month you claim.
You’ll regret it
bigwheels09/12/2019 18:38

Contact your bank, make a claim via the direct debit mandate.They will …Contact your bank, make a claim via the direct debit mandate.They will soon get it sorted when the bank takes the money back every month you claim.


Via the direct debit mandate? Never heard that 1 before... is that for all banks?
I was with them for several years, I had no issue with customer service.

I left them last year, found a better deal. There was a few weeks I used them when I was out of contract and the switchover had yet to take effect.

The bill for that few weeks was shocking. It was sent six months after I switched I received the extortionate bill. I complained and got it written off. It makes me wary to return to them again.
iz12345678909/12/2019 19:45

Via the direct debit mandate? Never heard that 1 before... is that for all …Via the direct debit mandate? Never heard that 1 before... is that for all banks?


Yep all banks.
Call and explain what’s happening. They might want proof ie email etc or just say look at my bills from the last year.
I called my bank 15 plus years ago and claimed against orange. First month was £3100, 1 month plus a week this happens when you get a new contract. 2nd month was standard £25 charge. Third was £81.00, 3 months charge. Called the bank they put the money back in my account before The call had finished all £137.00
Orange called me and wanted their money back and complained and threatened me, give us the £137.00 and we will refund you what we owe you.
I told them to go forth and fornicate.
After another call I told them I would give them the £81.00 I owed them or see you in court.
They agreed and never messed up another bill.

The direct debit mandate is your best friend. ( never pay a recurring bill by credit card as you can’t cancel it only the billing company can )
iz12345678909/12/2019 19:45

Via the direct debit mandate? Never heard that 1 before... is that for all …Via the direct debit mandate? Never heard that 1 before... is that for all banks?


I'e done this before when I had billing errors fro the post office Took them about 3 months to recognise that it was easier to get the bills right in the first place. my bank was reluctant to do the chargeback but did so when I insisted. I moved bank account later, partly because they were difficult then.
uk.trustpilot.com/rev…net Read the reviews. One of the worst out there. None are perfect so do some research before you take the plunge.
bigwheels09/12/2019 18:38

Contact your bank, make a claim via the direct debit mandate.They will …Contact your bank, make a claim via the direct debit mandate.They will soon get it sorted when the bank takes the money back every month you claim.


And possibly also get a missed payment recorded on your credit score, you're best sorting it the traditional way with plenty of patience and a few phone calls.
Also I'm surprised people are having problems with Plusnet because they used to be superb when we were with them right from the beginning when Life mobile existed, It's a shame they've let themselves get so bad
Edited by: "PaulandPam" 9th Dec 2019
PaulandPam09/12/2019 21:45

And possibly also get a missed payment recorded on your credit score, …And possibly also get a missed payment recorded on your credit score, you're best sorting it the traditional way with plenty of patience and a few phone calls.Also I'm surprised people are having problems with Plusnet because they used to be superb when we were with them right from the beginning when Life mobile existed.


I did not have my credit file affected, I know as I paid for my credit repot every 3 months back then.

I got overcharged on my plusnet mobile, I changed plans but they did not action the change.
After I complained they credited me the £5 difference and gave me a £5 credit every month until it gets sorted.
It Got sorted 12 months ago but still getting £5 credit each month so I get 2000 mins ult text and 1.5gb data for £1.25 a month.
Worth remembering that BT and EE broadband have changed their terms and conditions to include a yearly price increase based on the consumer price index. And as the CPI increase is listed in the contract from the start it means you can't leave provider for free if still in contract. Not sure if Plus.net have implement it as I've only seen it mentioned in their mobile contract, so far.
bigwheels09/12/2019 20:22

(never pay a recurring bill by credit card as you can’t cancel it only the …(never pay a recurring bill by credit card as you can’t cancel it only the billing company can )


The law has been changed recently so this statement is incorrect:

stepchange.org/deb…spx

How do I stop recurring payments for loans?
You can cancel a continuous payment authority by contacting your bank or the company taking the payment.
When you cancel a CPA it means you’re withdrawing your permission for the creditor to use your card details in the future. If any more payments are taken after you’ve withdrawn your permission they’d be ‘unauthorised’.
The deadline for stopping a CPA payment is before the close of business on the working day before your payment is due to be taken.
Esso are now in on the act doing a 12 month deal for £16.99 a month!

Its 6 and half a dozen its really only the customer services that make a difference and they are all pretty pony and trap especially Virgin and Talktalk i know I used to work for NTL as an engineer and when VIrgin took over all the good guys left its just a money making ripoff now- 300mbps lol your average punter doesnt need more than 11mbps
Edited by: "omendata" 9th Dec 2019
rhyming_geek09/12/2019 22:28

The law has been changed recently so this statement is …The law has been changed recently so this statement is incorrect:https://www.stepchange.org/debt-info/your-rights/cancelling-recurring-payments-or-cpa.aspxHow do I stop recurring payments for loans?You can cancel a continuous payment authority by contacting your bank or the company taking the payment.When you cancel a CPA it means you’re withdrawing your permission for the creditor to use your card details in the future. If any more payments are taken after you’ve withdrawn your permission they’d be ‘unauthorised’.The deadline for stopping a CPA payment is before the close of business on the working day before your payment is due to be taken.


Close your bank account and open another.
I usually get a credit card use it then cancel it to stop any further payments being taken out by these scammers!
Edited by: "omendata" 9th Dec 2019
rhyming_geek09/12/2019 22:28

The law has been changed recently so this statement is …The law has been changed recently so this statement is incorrect:https://www.stepchange.org/debt-info/your-rights/cancelling-recurring-payments-or-cpa.aspxHow do I stop recurring payments for loans?You can cancel a continuous payment authority by contacting your bank or the company taking the payment.When you cancel a CPA it means you’re withdrawing your permission for the creditor to use your card details in the future. If any more payments are taken after you’ve withdrawn your permission they’d be ‘unauthorised’.The deadline for stopping a CPA payment is before the close of business on the working day before your payment is due to be taken.



Thats good then.
Absolutely abysmal company. Signed me up for 18m not 12m, engineer to install broadband didn't show, billed random amounts monthly even though paid upfront for the year, disconnected me over a missed payment even though it wasn't a real amount, broadband was slower than minimum guaranteed and basically forced to upgrade to a faster fibre deal (which is still below minimum guaranteed). Was relieved to cancel! Had to laugh when they offered me a discount to stay, I turned it down and the operator told me I'd regret it! Customer service also substandard.
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