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New Unlocked Huawei P20 Pro 128GB O2 Refresh, £75 off available via chat so £324 up front at O2 Shop
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New Unlocked Huawei P20 Pro 128GB O2 Refresh, £75 off available via chat so £324 up front at O2 Shop

£399£49920%O2 Shop Deals
30
Posted 22nd Jun
Absolutely great phone with a stunning camera. I went onto O2 chat, asked what the best deal was on a "like new" P20 Pro (showing as £349 on refresh) and the operator immediately offered me a brand new one at £399 on refresh (full device cost up front) and a £75 discount, so £324 up front.

Also offered 15GB rolling (no minimum contract length) for £26, which I confirmed could be cancelled at any time without penalty. I've never failed to get an O2 refresh cancelled, so not worried this time either.

Operator confirmed it's unlocked. Available in Twilight or Black.

T3 confirm it will get Android Q too. t3.com/new…ate
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Great phone, not a single issue with mine.
The camera is phenomenal too, I thought it was gonna be good from the reviews, but not this good haha.

Despite Trumps hatred towards Huawei I'd happily buy another
30 Comments
Great phone, not a single issue with mine.
The camera is phenomenal too, I thought it was gonna be good from the reviews, but not this good haha.

Despite Trumps hatred towards Huawei I'd happily buy another
Op & whoever goes for this, make sure O2 also properly cancel the airtime/data plan in your credit file (check in a few weeks), which most of the time doesn't happen. Hope to post the relevant info about this later when I find it...here it is:

From a previous O2 Refresh deal - post by @Dembe here hotukdeals.com/com…198:
"They messed up my credit file for a while a few years back. I was getting refused for credit everywhere so decided to check my credit file and I found that O2 had put a mark on my file because I returned a handset and they refunded payment to me twice but they never contacted me about it.I paid them back and they contacted Experian who instantly corrected it."

This also happens at times, so re-check it has been cancelled properly at O2 as well - from the O2 Forum: O2 Refresh: Paid for device and disconnected airtime, but O2 want to charge the total airtime (large sum of £540 btw).
Edited by: "Crossbow" 22nd Jun
£330 at Cex for an A grade unlocked, so probably less hassle than this and has an extra year’s warranty. Good phone, but I have two of them at the mo and can’t even get £200 among my friends and social group for one of them, so I’m surprised people are willing to break 300 like this.
TechnoDonkey22/06/2019 16:28

£330 at Cex for an A grade unlocked, so probably less hassle than this and …£330 at Cex for an A grade unlocked, so probably less hassle than this and has an extra year’s warranty. Good phone, but I have two of them at the mo and can’t even get £200 among my friends and social group for one of them, so I’m surprised people are willing to break 300 like this.



Some people just prefer a brand new phone.
rev622/06/2019 16:31

Some people just prefer a brand new phone.


True enough, although Refresh is a bit of a faff. If you can be bothered then this is still a good phone.
Amazing phone, amazing price.
TechnoDonkey22/06/2019 16:28

£330 at Cex for an A grade unlocked, so probably less hassle than this and …£330 at Cex for an A grade unlocked, so probably less hassle than this and has an extra year’s warranty. Good phone, but I have two of them at the mo and can’t even get £200 among my friends and social group for one of them, so I’m surprised people are willing to break 300 like this.


Theres a few used ones on ebay on a bid up ending soon already well over £200 so maybe put it on there on a £1 listing ?
Mark_Hickman22/06/2019 19:50

Theres a few used ones on ebay on a bid up ending soon already well over …Theres a few used ones on ebay on a bid up ending soon already well over £200 so maybe put it on there on a £1 listing ?


I would do but I boycott eBay now.
Is this the Mate P20 Pro or is there a difference?
Mate and P series are different.
Great phone, but... I have one issue with it, the IVR function does not work, so when you need to 'press 1 for sales, 2 for service etc', when calling customer helps lines, it doesn't work. I tried calling Huawei, but they couldn't sort it. It spoils an otherwise great phone...
radiohead999923/06/2019 08:26

Great phone, but... I have one issue with it, the IVR function does not …Great phone, but... I have one issue with it, the IVR function does not work, so when you need to 'press 1 for sales, 2 for service etc', when calling customer helps lines, it doesn't work. I tried calling Huawei, but they couldn't sort it. It spoils an otherwise great phone...


Works for me!
radiohead999923/06/2019 17:39

Did you have to modify any settings?


Not at all. I used it after sending this actually, as I rang EE
TechnoDonkey23/06/2019 17:39

Not at all. I used it after sending this actually, as I rang EE


I've looked in to it and it looks like this is a common issue, good to know not everyone is affected
radiohead999923/06/2019 17:47

I've looked in to it and it looks like this is a common issue, good to …I've looked in to it and it looks like this is a common issue, good to know not everyone is affected


You’re not on Vodafone by any chance? This was on EE. I used it on both speakerphone and internal speaker - assuming you mean the ability to press 2 for billing etc?
Just tried this, they denied they had this offer on
TechnoDonkey23/06/2019 18:24

You’re not on Vodafone by any chance? This was on EE. I used it on both s …You’re not on Vodafone by any chance? This was on EE. I used it on both speakerphone and internal speaker - assuming you mean the ability to press 2 for billing etc?


Yes, I am. That's exactly what I meant
radiohead999923/06/2019 21:55

Yes, I am. That's exactly what I meant


That explains something then...did you accept an update that added Vodafone apps and services to the firmware? I have a suspicion that update and its included apps and services are screwing up your phone.
TechnoDonkey23/06/2019 21:57

That explains something then...did you accept an update that added …That explains something then...did you accept an update that added Vodafone apps and services to the firmware? I have a suspicion that update and its included apps and services are screwing up your phone.


Not that I remember.. But that sounds like a possible reason. Thanks for the info. I wonder if I can factory reset it?
radiohead999924/06/2019 08:54

Not that I remember.. But that sounds like a possible reason. Thanks for …Not that I remember.. But that sounds like a possible reason. Thanks for the info. I wonder if I can factory reset it?


If you factory reset it should remove all the Vodafone customisation but it will try and install them again as soon as you put a Vodafone SIM in. You could test before this happens and see if it works, if you have the time.

Yours is a C432 model isn't it?
TechnoDonkey24/06/2019 09:00

If you factory reset it should remove all the Vodafone customisation but …If you factory reset it should remove all the Vodafone customisation but it will try and install them again as soon as you put a Vodafone SIM in. You could test before this happens and see if it works, if you have the time. Yours is a C432 model isn't it?


Thanks. My model is show as a CLT-09
Phone received and airtime contract cancelled without hassle. Insist on the 14-day change of mind cooling off period and DON'T pick up the phone from an O2 store, get it posted to you to enable distance selling regs. Just be polite but firm as they'll try to tell you 30 days notice, etc.
carled24/06/2019 11:20

Phone received and airtime contract cancelled without hassle. Insist on …Phone received and airtime contract cancelled without hassle. Insist on the 14-day change of mind cooling off period and DON'T pick up the phone from an O2 store, get it posted to you to enable distance selling regs. Just be polite but firm as they'll try to tell you 30 days notice, etc.


Can you show text from chat please? They're denying the existence of this deal with me
achtungmal24/06/2019 17:01

Can you show text from chat please? They're denying the existence of this …Can you show text from chat please? They're denying the existence of this deal with me


No problem, here you go. From Sat 22nd June:
CAROL: Hi my name is Carol. Please give me a moment to read your previous chat.
CARL: Hi Carol. The "Like new" P20 pro you have: o2.co.uk/sho…new
CARL: I'm interested in one. Your offer is £349 if I pay for device in full.
CAROL: Thanks for waiting, Carl
CAROL: Sure, I will check that for you
CARL: Just wondering if you can beat that price please? I can buy the same phone cheaper at CEX and Music Magpie in "like new" condition, but the wait to deliver is a bit longer.
CAROL: Let me check that for you
CAROL: Please give me a few minutes while I check this for you.
CARL: Thanks.
CAROL: You're welcome
CAROL: Thanks for waiting, Carl
CAROL: As I have checked that, currently we do have any online promotional offer on Like New device, however we do have online promotional offer on Brand new one
CAROL: Let me share the deal with you on Full device pay
CAROL: The deal is for 1 month Device Plan O2 Refresh, (Huawei P20 Pro 128GB) with (Device plan-£0.00 + Airtime tariff- £26.00)incl VAT with upfront phone cost £399.00. You will get Unlimited minutes, Unlimited textsand 4G 15GB + unlimited O2 WiFi. In total your monthly cost will be £26.00.
CAROL: As an online promotional offer
CAROL: Here, I can offer you £75.00 Upfront cost discount
CAROL: After discount you will be paying £324.00
CAROL: Sounds good?
CARL: I was about to ask why I'd do that until you mentioned the discount... :-)
CARL: So to confirm, I pay £324 which pays for the device in full and then it's the rolling airtime contract from then on?
CAROL: Yes, that's correct.
CAROL: You will just pay for the airtime cost of £26.00
CAROL: Would you like to go ahead with this offer?
CARL: And as that's the rolling contract it means I'm not tied in to any contract length, so could cancel/change at any point
CAROL: Yes, ofcourse, as I have offered you the deal on O2 Refresh
CARL: And is the device unlocked if I want to put a different sim in at some point?
CAROL: Yes, it's unlocked device
CAROL: With O2 Refresh you've the flexibility to upgrade or cancel the anytime within the contract terms by just paying off the phone plan.
CAROL: O2 Refresh splits your Pay Monthly bill into two parts.
CAROL: The Device Plan is the cost of your phone or tablet, and Airtime Plan is the cost of your data, texts and minutes. You can trade in your phone at any time and put the cash towards paying off your Device Plan.Leaving you free to upgrade to the latest device.
CARL: OK, but in my case there is no device plan, so it's all airtime?
CAROL: Yes, that's right
carled24/06/2019 17:17

No problem, here you go. From Sat 22nd June:CAROL: Hi my name is Carol. …No problem, here you go. From Sat 22nd June:CAROL: Hi my name is Carol. Please give me a moment to read your previous chat.CARL: Hi Carol. The "Like new" P20 pro you have: https://www.o2.co.uk/shop/huawei/p20-pro-like-new#contractType=paymonthlyCARL: I'm interested in one. Your offer is £349 if I pay for device in full.CAROL: Thanks for waiting, CarlCAROL: Sure, I will check that for youCARL: Just wondering if you can beat that price please? I can buy the same phone cheaper at CEX and Music Magpie in "like new" condition, but the wait to deliver is a bit longer.CAROL: Let me check that for youCAROL: Please give me a few minutes while I check this for you.CARL: Thanks.CAROL: You're welcome CAROL: Thanks for waiting, CarlCAROL: As I have checked that, currently we do have any online promotional offer on Like New device, however we do have online promotional offer on Brand new oneCAROL: Let me share the deal with you on Full device payCAROL: The deal is for 1 month Device Plan O2 Refresh, (Huawei P20 Pro 128GB) with (Device plan-£0.00 + Airtime tariff- £26.00)incl VAT with upfront phone cost £399.00. You will get Unlimited minutes, Unlimited textsand 4G 15GB + unlimited O2 WiFi. In total your monthly cost will be £26.00.CAROL: As an online promotional offerCAROL: Here, I can offer you £75.00 Upfront cost discountCAROL: After discount you will be paying £324.00CAROL: Sounds good?CARL: I was about to ask why I'd do that until you mentioned the discount... :-)CARL: So to confirm, I pay £324 which pays for the device in full and then it's the rolling airtime contract from then on?CAROL: Yes, that's correct.CAROL: You will just pay for the airtime cost of £26.00CAROL: Would you like to go ahead with this offer?CARL: And as that's the rolling contract it means I'm not tied in to any contract length, so could cancel/change at any pointCAROL: Yes, ofcourse, as I have offered you the deal on O2 RefreshCARL: And is the device unlocked if I want to put a different sim in at some point?CAROL: Yes, it's unlocked deviceCAROL: With O2 Refresh you've the flexibility to upgrade or cancel the anytime within the contract terms by just paying off the phone plan.CAROL: O2 Refresh splits your Pay Monthly bill into two parts.CAROL: The Device Plan is the cost of your phone or tablet, and Airtime Plan is the cost of your data, texts and minutes. You can trade in your phone at any time and put the cash towards paying off your Device Plan.Leaving you free to upgrade to the latest device.CARL: OK, but in my case there is no device plan, so it's all airtime?CAROL: Yes, that's right


Thank you... Last ask... Did it have a chat reference?
All sorted thanks
achtungmal24/06/2019 22:49

All sorted thanks


Sorry, my new phone didn't alert me to your question as I hadn't logged it into HUKD yet. Glad to hear it's sorted.
A word of warning. The final payment confirmation screen was blocked by Chrome. This has led me to three hours on the chat and calls to my bank as they ended up blocking both my business and personal accounts due to me attempting to take payment. Apparently the first payment was authorised. Even when I tried a different bank and payment system it went wrong. That's three hours I'll never get back. I was excited about getting this phone, now I don't think I ever want to order a phone again.
churchreg10/07/2019 23:58

A word of warning. The final payment confirmation screen was blocked by …A word of warning. The final payment confirmation screen was blocked by Chrome. This has led me to three hours on the chat and calls to my bank as they ended up blocking both my business and personal accounts due to me attempting to take payment. Apparently the first payment was authorised. Even when I tried a different bank and payment system it went wrong. That's three hours I'll never get back. I was excited about getting this phone, now I don't think I ever want to order a phone again.


They've now told me that this will have affected my ability to buy other things as it might look like suspicious behaviour. The only way to resolve is to call a chargeable number or email and they get back to you in 10 days. Urrrm, not too pleased with O2 right now.
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