Upgrade to Virgin V6 box for £20 - existing customers.
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Upgrade to Virgin V6 box for £20 - existing customers.

71
Found 16th Aug 2017
If you have a Tivo or the older V HD box you can change it over to the new V6 box for just £20. You don't need to renew your contract and no other costs involved.

You just need to be on a TV package higher than the Player bundle which is basically their freeview.

Some people have had issues with the link saying it can't retrieve their details, however if you phone Virgin on 150 or use their webchat by logging into virginmedia.com they can do it for you.

Deal ends on 31st October.
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DCFC791 h, 0 m ago

The tivo ?Mines been fine.

My current TiVo box is years behind Sky in terms of UI/UX. Using iPlayer or YouTube is painful and heaven forbid you press the wrong button my mistake. Moan over
71 Comments
Do they charge you delivery or a connection fee on top of that price?
Edited by: "androidavis" 16th Aug 2017
Would be good but my bills going up £3.00 with no extras added but as virgin say I can cancel anytime
Original Poster
androidavis1 m ago

Do they charge you delivery or a connection fee on top of that price?


No delivery charge, the £20 is the activation/connection free. Nothing else.
Original Poster
danny19754 m ago

Would be good but my bills going up £3.00 with no extras added but as …Would be good but my bills going up £3.00 with no extras added but as virgin say I can cancel anytime




If you're happy with VM you could call them up and see if they'll put a £3 discount on your account, i've got one from the last increase they done.
Defo worth upgrading the tivo to tivo v6. The v6 is how the tivo should've been from the start. Tivo is so slow. Vm still need to work in their interface though which is still a bit of mess
Kryton8 m ago

If you're happy with VM you could call them up and see if they'll put a £3 …If you're happy with VM you could call them up and see if they'll put a £3 discount on your account, i've got one from the last increase they done.


If you're happy with VM you could call them up and cancel and then get a £30+ discount
royals8 m ago

Defo worth upgrading the tivo to tivo v6. The v6 is how the tivo should've …Defo worth upgrading the tivo to tivo v6. The v6 is how the tivo should've been from the start. Tivo is so slow. Vm still need to work in their interface though which is still a bit of mess

Agree the v6 is how it's supposed to be - speed wise that is.

I also like how I can watch recordings that are on the hard drive somewhere else in the house - like in bed - using the companion app on the phone. Guess it's limited to within the same router though
Will it increase monthly price? I have V6 AND Tivo and I pay 5 quid more per month for additional box.
Original Poster
lucyferror1 m ago

Will it increase monthly price? I have V6 AND Tivo and I pay 5 quid more …Will it increase monthly price? I have V6 AND Tivo and I pay 5 quid more per month for additional box.



I wouldn't think so but as you have two boxes i'd phone in and check. I only have one Tivo box and was told my monthly cost wouldn't change.
Mine was free? Phone call from Virgin delivered fitted foc. We had TiVo & V+. Be warned though the V6 box has glitches. Ended up three engineers visiting to sort out problem with picture jumping on HD channels. Tried to say it was faulty Tv but ended up settings fault on box which hubby fixed himself!
The V6 is much faster more responsive than TiVo box so ok now.
Just tried calling and was told I would have to take out a new contract and lose my discounts, although it doesn't state it on there site!
wouldn't pay £20 activation my azz for a v6 self install as the tivo box is crap in the first place, phone 150 if they dont upgrade threaten to leave as there's s price hike coming.
rumuk26 m ago

Just tried calling and was told I would have to take out a new contract …Just tried calling and was told I would have to take out a new contract and lose my discounts, although it doesn't state it on there site!


If that s the case , cold
I'm on 200meg broadband phone and xl tv package wanted £5 a month extra
I can not believe they actually charge for people to upgrade to the V6 box.. the old box is SHOCKINGLY slow and un-usable, it belongs on the scrapyard.
snoopy1818 m ago

If that s the case , cold


I asked the guy I spoke to to log a complaint, he said they charge for replacement superhubs etc which I have never had to pay in the past

I don't know if it was this guy or what, he disappeared off for a short while, whilst he supposedly talked to his manager

I have sent an email complaining to, as it doesn't mention anything on the ad in regards to exclusions apart from being on the player package or above
Seems like I am the only one on here happy with my TiVo box, I can wait a couple of seconds for it to load and not willing to risk my £30 a month deal to upgrade
just been told your contract will be automatically renewed, when phoning about this,
they only eventually admitted because I specifically asked
Edited by: "Daft_Aider" 16th Aug 2017
they phoned me and said if I paid for sky sports at a 50% discount and pay £20 I could upgrade my Tivo. I said I wouldn't do it and they eventually said they would waive the £20 fee. I stopped sky sports after 1 month (saw the cricket though!)

The box it slick...a big step forward if you have the Tivo.
scope46 m ago

I can not believe they actually charge for people to upgrade to the V6 …I can not believe they actually charge for people to upgrade to the V6 box.. the old box is SHOCKINGLY slow and un-usable, it belongs on the scrapyard.


The tivo ?

Mines been fine.
DCFC791 h, 0 m ago

The tivo ?Mines been fine.

My current TiVo box is years behind Sky in terms of UI/UX. Using iPlayer or YouTube is painful and heaven forbid you press the wrong button my mistake. Moan over
Hi the link does not work I think Virgin may have pulled it.
Just called and ordered the V6...£20 one off fee...no increase in monthly cost...no change to existing contract
We lost 6 days broadband following "installation" of a "super"hub 3, which we didn't ask for, and which disconnects my WD MyCloud every couple of hours. We haven't been offered anything by way of compensation for their cockup. And then we got an email yesterday saying our bill will be going up by £4 per month. So I'll be cancelling services, not adding to them.
Harve16 m ago

Just called and ordered the V6...£20 one off fee...no increase in monthly …Just called and ordered the V6...£20 one off fee...no increase in monthly cost...no change to existing contract



Did they ask for the old box back? Or do you get to keep it to watch recordings
Edited by: "money-talks" 16th Aug 2017
Virgin have nothing in 4k so it is a lot faster than its predecessor but nothing to show it off with
orig3 h, 54 m ago

wouldn't pay £20 activation my azz for a v6 self install as the tivo box …wouldn't pay £20 activation my azz for a v6 self install as the tivo box is crap in the first place, phone 150 if they dont upgrade threaten to leave as there's s price hike coming.


Another price hike? Damn, glad I left Vigin Media the last price hike.
Original Poster
rumuk5 h, 49 m ago

Just tried calling and was told I would have to take out a new contract …Just tried calling and was told I would have to take out a new contract and lose my discounts, although it doesn't state it on there site!




I'd try the webchat or phone again, you shouldn't lose anything and shouldn't need to take a new contract.
Edited by: "Kryton" 17th Aug 2017
Original Poster
rumuk5 h, 5 m ago

I asked the guy I spoke to to log a complaint, he said they charge for …I asked the guy I spoke to to log a complaint, he said they charge for replacement superhubs etc which I have never had to pay in the pastI don't know if it was this guy or what, he disappeared off for a short while, whilst he supposedly talked to his managerI have sent an email complaining to, as it doesn't mention anything on the ad in regards to exclusions apart from being on the player package or above


lol the guy obviously doesn't have a clue. i had my superhub changed from sh2 to sh3 for no extra charge a few months back.
daverob10 h, 15 m ago

Hi the link does not work I think Virgin may have pulled it.


Link works for me
The box is mile faster than the Tivo box but the sound is shizzle! Use to have it on 12-14 volume on the Tivo but now I have to have it on 25 volume! Changed the volume settings on the box but no joy. They add a little cable adapter to your existing wire and then connect that to the V6 box.
I went on online chat again this morning and managed to get the box with the activation £20

I asked them to confirm that no contract changes or price adjustments would happen and saved the transcript just incase

Not sure why the guy and manager I spoke to yesterday were being so awkward!
money-talks11 h, 13 m ago

Did they ask for the old box back? Or do you get to keep it to watch …Did they ask for the old box back? Or do you get to keep it to watch recordings

They ask for the old box back but u can keep if to put in another room for a monthly fee
Brabus_Duddy3 h, 1 m ago

The box is mile faster than the Tivo box but the sound is shizzle! Use to …The box is mile faster than the Tivo box but the sound is shizzle! Use to have it on 12-14 volume on the Tivo but now I have to have it on 25 volume! Changed the volume settings on the box but no joy. They add a little cable adapter to your existing wire and then connect that to the V6 box.


Do you think it's worth it over a TiVo
Original Poster
rumuk7 h, 6 m ago

I went on online chat again this morning and managed to get the box with …I went on online chat again this morning and managed to get the box with the activation £20I asked them to confirm that no contract changes or price adjustments would happen and saved the transcript just incase Not sure why the guy and manager I spoke to yesterday were being so awkward!


it's probably because they haven't all been told about the deal and rather than look into it they just decided to act up and go in a huff.
ted291120 h, 56 m ago

I'm on 200meg broadband phone and xl tv package wanted £5 a month extra




I don't mean to be nosy, but are you on the amazing deal for that package which was on here around December time; £39pm fixed for 2 years? It'll save me the bother of wasting my time calling them if so.
Should be free the tivo is a pile of crap.Anyone got one of these and paying less than the £49 it says in details.
Edited by: "den169" 17th Aug 2017
anlygi3 h, 8 m ago

I don't mean to be nosy, but are you on the amazing deal for that package …I don't mean to be nosy, but are you on the amazing deal for that package which was on here around December time; £39pm fixed for 2 years? It'll save me the bother of wasting my time calling them if so.


I'm on that deal. Spoke to them on live chat today and got it for £20, confirmed there was no additional monthly charge or change to the deal.
I got mine for free when I phoned to cancel after my £3.00 price increase. And I got my £3 back off again! And a new super hub 3!!
No £66 for two box's one TiVo and a v+ in the bedroom.
anlygi3 h, 36 m ago

I don't mean to be nosy, but are you on the amazing deal for that package …I don't mean to be nosy, but are you on the amazing deal for that package which was on here around December time; £39pm fixed for 2 years? It'll save me the bother of wasting my time calling them if so.

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