Vileda Robotic Vacuum £79.99 instore @ Lidl Yardley
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Vileda Robotic Vacuum £79.99 instore @ Lidl Yardley

£79.99LIDL Deals
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LocalFound 15th Feb
Vileda robot VR 100, Instore Lidl, Yardley. It maybe national. 2year warranty.
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I posted this comment on another Lidl just a few minutes ago, but the following remains valid:

I'm no expert with this type of product, but my experience is that electrical products are a good deal (with 2 year guarantee) from Lidl. My last purchase was an electric chain saw (that was with a 3 yr guarantee), which has worked great from the start with no problems.
Each time I've done some "online product research" for the other items before I've bought from here, they have always proved their offers are exceptionally competitive and good value for money. No doubt there will be some who will say they have had awful experiences from Lidl, but all product reviews on other sites, always have a whole range of experiences (poor to great). My comments here are based on several product purchases from Lidl. My only criticism is they tend to have very low stock of such deals, and sell out quickly.
VR101 is £85 on Amazon if needed
When I tried to claim on a Lidl guarantee, I took the item into store but was told I had to ring the customer service line to be given a code number which the manager would use on the till to give the refund. Ok......

But when I called the line, I was told I'd get a partial refund to take into account wear and tear on the item for the period before it broke. Strange. IIRC, I was offered £8 back for a £13 item. I even got a letter to that effect. YMMV.
to terriclarkfan: I was a professional buyer, and if the product is within the guarantee period, unless the item was misused (and it excludes "consumable parts" - eg a rubber belt on a vacuum cleaner) then you are entitled to a full refund. The law (sales of good act) also states it must be "fit for purpose". I have even had refunds / replacements outside of a guarantee (within a reasonable period) when arguing that point PLUS the threat of citizens advice or Ombudsman or small claims court. And the clincher can be that you will take it to the local press - no company wants bad press haha. Also, you do not have to deal with the manufacturer - your "contract" is between you and the company you purchased from. It's amazing how so few shop managers know the "sales of goods act", and just showing you know what you are talking about is often enough for them to back down. That all said - unless determined to fight on "principle" - I wouldn't go to those extremes for a relatively inexpensive item.
Edited by: "StephenAbut" 15th Feb
StephenAbut15th Feb

to terriclarkfan: I was a professional buyer, and if the product is within …to terriclarkfan: I was a professional buyer, and if the product is within the guarantee period, unless the item was misused (and it excludes "consumable parts" - eg a rubber belt on a vacuum cleaner) then you are entitled to a full refund. The law (sales of good act) also states it must be "fit for purpose". I have even had refunds / replacements outside of a guarantee (within a reasonable period) when arguing that point PLUS the threat of citizens advice or Ombudsman or small claims court. And the clincher can be that you will take it to the local press - no company wants bad press haha. Also, you do not have to deal with the manufacturer - your "contract" is between you and the company you purchased from. It's amazing how so few shop managers know the "sales of goods act", and just showing you know what you are talking about is often enough for them to back down. That all said - unless determined to fight on "principle" - I wouldn't go to those extremes for a relatively inexpensive item.



Sorry mate but your advice is wrong and often refers to legislation which is out of date.
The SOGa(s) has been replaced by the consumer rights act, under SOGa a supplier was allowed to deduct for wear and tear/fair usage when considering a refund as damages, so i imagine same applies under CRa
Wear and tear is discretionary as determined by what was considered "fair" usage, and if the item fails during the guarantee (depending on type of usage, and excluding "consumable parts") it can be argued as "not fit for purpose". And considering a "customer call line representative" can not see or examine the item, "wear and tear under fair usage" can not obviously even be determined or argued!
My apologies, you are right about Consumer Rights Act replacing SOGA.
Edited by: "StephenAbut" 15th Feb
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