Unfortunately, this deal is no longer available
Virgin Media Broadband & Landline 108mb - £27pm 12 Months (£324) (Then £49pm) £50 plus £130 Topcashback (Effectively £12pm) - New customers
790° Expired

Virgin Media Broadband & Landline 108mb - £27pm 12 Months (£324) (Then £49pm) £50 plus £130 Topcashback (Effectively £12pm) - New customers

172
Posted 27th Jan

This deal is expired. Here are some options that might interest you:

Virgin Media are offering £27 for broadband & landline

£50 bill credit which goes on automatically. Or you could choose the headphones if you like.

Plus topcashback is offering £130 topcashback.co.uk/vir…ia/


£27* 12 = £324 - £50 - £130 = £144/12 = £12

Deal includes weekend calls to landlines and other VM mobiles
Community Updates

Groups

Top comments
Used to be really good, and the broadband really is but since the take over / buyout reliability has become much worse with more frequent down times, and a so called 'customer service' which takes a minimum of 30 minutes to answer and then the operators often haven't got a clue and put the phone down leaving you back at square one.

No UK call centres either any more, so when it does go wrong - and it will, you're on your own.
sydney87127/01/2020 20:56

Not for existing VM customers.


Existing customer need to play the retention game either at the end of their contract or at the yearly price increase. Got 200 BB only for £20 a couple of weeks ago after paying £17 to £26 in different combinations for about 15 months.

just call up and cancel after making sure you have have your marketing preferences are set up to allow them to call you.
kaizhu7927/01/2020 21:07

Get it in the name of another family member.


I play this game every year with VM, they don't offer a good deal to existing customers, we end up cancelling and one of us signs up as a new customer, just keep alternating every year. Currently paying £15 a month for 100mb broadband after cashback and credit.
if anyone is wondering as an existing customer if you can get this, if you're out of your contract period or near the end then you can usually get these deals by calling up to cancel.
When they ask you what they can help with, you say i'd like to leave because as a new customer I can get this deal (describe deal). They will waffle and offer worse deals and maybe mention loyalty points, but if you calmly and nicely explain that the loyalty points are worth f all seeing as a new customer gets a better deal, eventually they get bored of arguing, and ask their supervisor if they can apply a one time "special discount"
This is what I did in the past on a different offer - was paying £25/month for 100mb internet package (with phone and tv that I don't use, I mean I literally don't own a corded phone), package increased to some weirdly high number at end of contract, I saw a deal on here that worked out at £25/month for new customers with £75 bill credit so the conversation pretty much went like this:

me: Hi I'd like to cancel my contract as I can get the same package for £25/month with £75 bill credit as a new customer.
them: I'm sorry to hear that, I can offer you this worse deal for more money? How about that?
me: no thank you, unless you can match my deal I would like to leave please.
them: ah ok, how about this even more expensive deal, but with extra stuff you don't want?
me: no thank you, unless you can match my deal I would like to leave please.
them: but sir you will lose your loyalty points which allow you to receive discounts if you leave!
me: what loyalty points? This is the first I have heard of loyalty points... It doesn't matter, there's clearly no value to them because as a new customer I can get a better deal, so by your own admission these loyalty points are worthless.
them: no but sir you will lose the points if you leave
me:... *contemplating why I've remained on the phone arguing this point for half an hour*
me: unless you can match my deal I would like to leave please.
them: hold on one moment I'll ask my supervisor
me:thanks
them: ok so i have matched your deal and you now get what you asked for but after 51 minutes on the phone.
me: cool beans

remember that keeping an existing customer saves VM money so don't feel bad about haggling for the same or better deals than new customers. Twud have been much more expensive for them if I had cancelled and my partner had signed up.
172 Comments
Not for existing VM customers.
sydney87127/01/2020 20:56

Not for existing VM customers.


Get it in the name of another family member.
sydney87127/01/2020 20:56

Not for existing VM customers.


Existing customer need to play the retention game either at the end of their contract or at the yearly price increase. Got 200 BB only for £20 a couple of weeks ago after paying £17 to £26 in different combinations for about 15 months.

just call up and cancel after making sure you have have your marketing preferences are set up to allow them to call you.
Can you select the other contract £25/m and £75 cashback and get top cashback £130?
Used to be really good, and the broadband really is but since the take over / buyout reliability has become much worse with more frequent down times, and a so called 'customer service' which takes a minimum of 30 minutes to answer and then the operators often haven't got a clue and put the phone down leaving you back at square one.

No UK call centres either any more, so when it does go wrong - and it will, you're on your own.
can i add anytime calls with this and just pay the extra for the add on please?
eslick27/01/2020 21:19

Existing customer need to play the retention game either at the end of …Existing customer need to play the retention game either at the end of their contract or at the yearly price increase. Got 200 BB only for £20 a couple of weeks ago after paying £17 to £26 in different combinations for about 15 months. just call up and cancel after making sure you have have your marketing preferences are set up to allow them to call you.


Did you have to quote a competitor's deal to get it for that price? Thanks
Just took out the £49.99 for decent tv all channels apart from sky sports/movies and over 200mb BB and phone ,

Plus £170 cash back so £35 pm for me that’s a lot better than this deal
How do you setup marketing preferences ? I'm paying £42 Just for BB. If I signed up as new customer and cancelled ours would I lose my current email ?
Showing £42 for me.
ashmac27/01/2020 21:44

Just took out the £49.99 for decent tv all channels apart from sky …Just took out the £49.99 for decent tv all channels apart from sky sports/movies and over 200mb BB and phone , Plus £170 cash back so £35 pm for me that’s a lot better than this deal


Hopefully you got the £100 account Credit too (.new offer today)? Including £35 install that brings the price down to £29.42 per month for Bigger Bundle.
Edited by: "Anon" 27th Jan
andy_y3k27/01/2020 21:47

How do you setup marketing preferences ? I'm paying £42 Just for BB. If I …How do you setup marketing preferences ? I'm paying £42 Just for BB. If I signed up as new customer and cancelled ours would I lose my current email ?


Yes you lose it by default. But it stays live for 90 days after - a few years ago I waited for the cashback to pay out, then asked them to migrate the old account, which they did over the technical chat.

I have however now switched to Gmail for my main email now to avoid any issues in future - I just kept my ntlworld.com email for nostalgia's sake .
Edited by: "Anon" 27th Jan
whats the download limit and how long does delivery/set up take?
Zeesh_Ali27/01/2020 21:59

whats the download limit and how long does delivery/set up take?


No limit. Don't know about delivery/set up times but will depend on the area you live in and how busy they are.
How long is average, do they just post a router or does an engineer come out?
eslick27/01/2020 21:19

Existing customer need to play the retention game either at the end of …Existing customer need to play the retention game either at the end of their contract or at the yearly price increase. Got 200 BB only for £20 a couple of weeks ago after paying £17 to £26 in different combinations for about 15 months. just call up and cancel after making sure you have have your marketing preferences are set up to allow them to call you.


Contact due to end next month was offered £29 for basic TV , 108 mb and landline . Agreed to this but received an email the next day for £48 . Rang up and was told line rental was not included hence the extra £19. Threatened to cancel and after a long hold was told that the agent needs to discuss with senior management for approval and it will be at least Wednesday before they can confirm.
CSkel27/01/2020 21:40

Did you have to quote a competitor's deal to get it for that price? Thanks


In the past I have but this time just told them this time last year l was on £20 and they gave it no issues. You can also do your mate got x price. Make sure you cancel or you won’t get a deal.
Plus £35 connection fee but still a great deal
sydney87127/01/2020 22:09

Contact due to end next month was offered £29 for basic TV , 108 mb and …Contact due to end next month was offered £29 for basic TV , 108 mb and landline . Agreed to this but received an email the next day for £48 . Rang up and was told line rental was not included hence the extra £19. Threatened to cancel and after a long hold was told that the agent needs to discuss with senior management for approval and it will be at least Wednesday before they can confirm.


You have 14 days to cancel after they call you, always best to make sure you check the contract. The agents get paid for keeping people with them and will tell you anything.
To cancel do I ring retentions?
Zeesh_Ali27/01/2020 22:02

How long is average, do they just post a router or does an engineer come …How long is average, do they just post a router or does an engineer come out?


Engineer comes out 7-14 days later , and you have to pay £35 installation charges
Also , you get a free JBL wireless headphones which are worth £99, or you can choose to get £50 credit with any of these offers
kaizhu7927/01/2020 21:07

Get it in the name of another family member.


I play this game every year with VM, they don't offer a good deal to existing customers, we end up cancelling and one of us signs up as a new customer, just keep alternating every year. Currently paying £15 a month for 100mb broadband after cashback and credit.
Just signed up to this hope it lives upto the hype!
£35 setup fees ? I think this will impact the overall cost of the deal. Still a hot deal but £35 setup fees
Riyaad1227/01/2020 22:42

I play this game every year with VM, they don't offer a good deal to …I play this game every year with VM, they don't offer a good deal to existing customers, we end up cancelling and one of us signs up as a new customer, just keep alternating every year. Currently paying £15 a month for 100mb broadband after cashback and credit.


How long do you wait after cancelling, before setting up a new account in another name?Been tempted to get my mrs to sign up. Bills are spiralling atm.
Every time, someone says 'just cancel and play the retention game'.

Several years a customer, year on year increases so ended up paying £66 per month.
Cancelled and got offered £58. I'm now a Vodafone customer.

VM despise long term customers.
ashmac27/01/2020 21:44

Just took out the £49.99 for decent tv all channels apart from sky …Just took out the £49.99 for decent tv all channels apart from sky sports/movies and over 200mb BB and phone , Plus £170 cash back so £35 pm for me that’s a lot better than this deal



For some people (i.e those with a biggish Sim deal that is out of contract) the Ultimate Oomph is the no brainier deal in the Virgin Media stable. This is all due to the fact the Ultimate Oomph bundle includes an unlimited data sim deal so whatever you are paying on your existing sim deal can effectively be deducted from the package price. (I was paying 32/mth for a Vodafone 50gb sim)

Add in 170 cashback and 100 quid bill credit and the net price could be similar to yours. And you are getting way more including 2 v6 vboxes (helps stop arguments lol), sky sports, bt sports and sky cinema as well as 500mb BB and landline with 24/7 calls to landlines and mobiles
Edited by: "bellboys" 28th Jan
GsinghD27/01/2020 23:23

£35 setup fees ? I think this will impact the overall cost of the deal. …£35 setup fees ? I think this will impact the overall cost of the deal. Still a hot deal but £35 setup fees


3 quid a month, more or less.
Anon27/01/2020 21:51

Hopefully you got the £100 account Credit too (.new offer today)? …Hopefully you got the £100 account Credit too (.new offer today)? Including £35 install that brings the price down to £29.42 per month for Bigger Bundle.


No dam it , I only got VM 2 days ago , I’m
Sure cashback will not pay the £170 if used with any other offer ??
Edited by: "ashmac" 28th Jan
ashmac28/01/2020 03:48

No dam it , I only got VM 2 days ago , I’mSure cashback will not pay the £ …No dam it , I only got VM 2 days ago , I’mSure cashback will not pay the £170 if used with any other offer ??


It will if it is on their site, which it is, so should be no problem at all. You can always cancel and re-order if not installed yet?
pjuk1428/01/2020 00:23

How long do you wait after cancelling, before setting up a new account in …How long do you wait after cancelling, before setting up a new account in another name?Been tempted to get my mrs to sign up. Bills are spiralling atm.


...Virgin delays sending a new customer's self-install kit up to 14 days, if there is already an active account at the address in question, so more less one needs to place an order half way through notice period, which I myself about to do next week
pjuk1428/01/2020 00:23

How long do you wait after cancelling, before setting up a new account in …How long do you wait after cancelling, before setting up a new account in another name?Been tempted to get my mrs to sign up. Bills are spiralling atm.


There's no set time after cancelling but clearly you want the new contract to start when the old contract ends to avoid any loss of service.
When the engineer comes out do they need to drill a hole in the property?
...btw, nowhere does it say about £50 bill credit and also £35 installation fee needs adding, beside that I would rather go with Quidco for fiver less, as I have had nothing, but the problems getting cashabacks from TCB
BS_Man28/01/2020 08:40

...Virgin delays sending a new customer's self-install kit up to 14 days, …...Virgin delays sending a new customer's self-install kit up to 14 days, if there is already an active account at the address in question, so more less one needs to place an order half way through notice period, which I myself about to do next week


Cheers. So effectively I ring them and leave. Then roughly half way through my 30 days notice get my mrs to apply. Then I’d have to send back my current kit and receive new equipment that’s basically hers?
pjuk1428/01/2020 09:14

Cheers. So effectively I ring them and leave. Then roughly half way …Cheers. So effectively I ring them and leave. Then roughly half way through my 30 days notice get my mrs to apply. Then I’d have to send back my current kit and receive new equipment that’s basically hers?


The key thing is to apply when the best offer is on - if you order today and cancel the existing service today, you should be able to get the install pack in time to changeover without a gap?

They may not send the kit out for 14 days, which people seem to be focusing on, but you don't need it for 30 days anyway, so I am not sure why you need to wait to apply? Apply in 14 days and it will still show that address has an existing service .
Edited by: "Anon" 28th Jan
Anon28/01/2020 09:23

The key thing is to apply when the best offer is on - if you order today …The key thing is to apply when the best offer is on - if you order today and cancel the existing service today, you should be able to get the install pack in time to changeover without a gap? They may not send the kit out for 14 days, which people seem to be focusing on, but you don't need it for 30 days anyway, so I am not sure why you need to wait to apply? Apply in 14 days and it will still show that address has an existing service .


Great that sounds easy enough. Do they still ask for my current equipment back. And supply new? Or would they / do they just swap accounts as such?
pjuk1428/01/2020 09:31

Great that sounds easy enough. Do they still ask for my current equipment …Great that sounds easy enough. Do they still ask for my current equipment back. And supply new? Or would they / do they just swap accounts as such?


New account, so new equipment (you are moving in, remember what the order form says ). They will send boxes if they want the old equipment returning.
Edited by: "Anon" 28th Jan
I’ve just handed my notice in to virgin. Have been paying £40pm for 70mb broadband only. They said can’t apply for new account until this has been disconnected. I read here it’s possible after 14 days.
Post a comment
Avatar
@
    Text