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Virgin media free hub 3 upgrade (Via app)
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Virgin media free hub 3 upgrade (Via app)

97
Posted 14th Jan
Via the virgin connect app connect to your existing hub without the virgin wi-fi switched on (on 3G/4G) then it will tell u to get a free hub 3 from hub 2.
No new contract or price change.
Free delivery to pickup at local shop.
£5 for delivery to home address.

Free Hub 3 upgrade:

Available to selected Virgin Fibre customers only who have a Super Hub 2ac, or older as their main hub and who has been notified by Virgin Media as eligible via their ‘My Virgin Media’ account. One free upgrade per account to replace your existing hub, which we may ask you to return to us. The Hub 3 and any other equipment we provide to you remains the property of Virgin Media and must be returned to us at any time upon request, otherwise a charge will apply. Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect. £5 charge for optional home delivery. You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days. If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. General: Registered address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 02591237.

WiFi Booster: Upgrade to a WiFi Booster only available to eligible customers for whom Virgin Media has identified (or has verified as identified through the App) a blackspot inside the registered account address, characterised by a “red” result on the Virgin TV V6 Box or a Virgin Media Agent. Max. 1 booster per customer through the App. Max. 3 boosters total available per account. Booster is at no extra monthly cost for Virgin Fibre customers on VIVID 100 and above, or customers otherwise eligible for a free upgrade to VIVID 100 (customers can check in My Virgin Media to see if they’re eligible). Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade to) other packages is an additional £5 a month per booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect. Optional £5 charge for home delivery. You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days. If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. General: This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see www.virginmedia.com.

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
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Top comments
terrible wifi coverage on the hub 3.
Last thing you’d want with the problems they’ve had!
I have to have repeaters around the house to get WiFi with the hub 3...wouldn't bother upgrading
starsi36010 m ago

Agreed with this, Hub 3.0 in a 3 bedroom terrace and it reaches everywhere …Agreed with this, Hub 3.0 in a 3 bedroom terrace and it reaches everywhere with good speeds. Have several phones, consoles, smart TVs, sonos speakers etc etc connected. Probably 15+ devices. No issues at all.


I only just upgraded from hub2 to hub3... Definitely an improvement for me.
97 Comments
Last thing you’d want with the problems they’ve had!
I'll give it a go when i get home! Thanks
terrible wifi coverage on the hub 3.
I have to have repeaters around the house to get WiFi with the hub 3...wouldn't bother upgrading
rafalution22 m ago

terrible wifi coverage on the hub 3.


I'll second this. Can't even get strong WiFi one floor away from the hub. Also, if I connect more than two devices to WiFi it starts running painfully slow
100% don't bother, old hub 2 was much better and if you upgrade, you cannot downgrade. When you contract them their reply 3 Times was "you can always buy yourself a different router" beggars belief 🙈
Just to join everyone else. Hub 3 WiFi is awful.
I find 3 loads better than 2 problems when first out but faultless since updates
I've brought my own router for virgin and now it works like it should.
Agree with previous comments, don’t bother. WiFi sign is terrible.
monkey199914/01/2019 15:38

I find 3 loads better than 2 problems when first out but faultless since …I find 3 loads better than 2 problems when first out but faultless since updates


Agreed with this, Hub 3.0 in a 3 bedroom terrace and it reaches everywhere with good speeds. Have several phones, consoles, smart TVs, sonos speakers etc etc connected. Probably 15+ devices. No issues at all.
starsi36010 m ago

Agreed with this, Hub 3.0 in a 3 bedroom terrace and it reaches everywhere …Agreed with this, Hub 3.0 in a 3 bedroom terrace and it reaches everywhere with good speeds. Have several phones, consoles, smart TVs, sonos speakers etc etc connected. Probably 15+ devices. No issues at all.


I only just upgraded from hub2 to hub3... Definitely an improvement for me.
Have people split their Ssid for 5 and 2 GHz? Might help people struggling with coverage.

Just asking cause I have the hub 2 and considering upgrading.
Edited by: "Cezza01" 14th Jan
I had the engineer out just before Christmas once again because of the terrible wifi so have to agree with all the comments saying how terrible it really is.
I'm not sure how much stock to put in this but the engineer did tell me when he was here that they are supposed to be rolling out a new hub early this year, he said they have been testing it the last few months but they are not supposed to be telling people about it ( never trust that guy with an NDA ), so this could be them getting rid of the stock of hub 3 before this happens or it may all be BS, time will tell I suppose.
Edited by: "Toadem" 14th Jan
Wouldn't get the superhub 3. Still waiting for an update which has been planned for ages so you can enable s function which basically allows you to connect another router as an extender.

Still not officially supported although I've found a work around

However, it's been nothing but issues. Random dropouts and decides to restart itself often.

Stick to V2 or set V3 in modem mode and connect another router
I upgraded to hub 3 from a 2 as my Wi-Fi kept dropping on the hub 2. I paid £20 delivery for it tho as I couldn't be bothered speaking to their *cough* engineers. Not had a problem with Wi-Fi on the hub 3. They actually told me there was no need to send the hub 2 back and to dispose of it myself.
After I “upgraded” to the hub 3, I ended getting the BT disc mesh system to cover the Wi-Fi. Far worse in my opinion then the hub 2.
The bedroom Kodi box buffers a lot just 4m and 1 non structural wall away from the Hub3. The hub likes to crash at least once a month, then take 10+ min coming back up. The settings menus are riddled with bugs and I have little faith in it's security. Terrible latency problems gaming and it struggles with more than 3 devices using WiFi simultaneously.

The damn things a liability in every imaginable way.
Hub 3 is very old now. Supports only DOCSIS 3.0, need DOCSIS 3.1 hub

ispreview.co.uk/ind…tml
TheUser12314/01/2019 16:03

Wouldn't get the superhub 3. Still waiting for an update which has been …Wouldn't get the superhub 3. Still waiting for an update which has been planned for ages so you can enable s function which basically allows you to connect another router as an extender.Still not officially supported although I've found a work aroundHowever, it's been nothing but issues. Random dropouts and decides to restart itself often.Stick to V2 or set V3 in modem mode and connect another router


I have an tp link extender connected to the hub3... No issues whatsoever.
i tried to go back to SH2.. werent possible tho aparently? anyone managed to get mac filtering to work yet on SH3? i gave up complaining to virgin around a year ago!
Mine is fine ..

Rename band 2.5ghz and 5 ghz.

Split devices in house on different bands

Disable router firewall and safe gurard ect and should see big difference
Best thing to always do is set these ISP hubs to modem and get a decent Wifi router. Did that never had any issues.
modaj114/01/2019 16:22

I have an tp link extender connected to the hub3... No issues whatsoever.


I didn't want to spend any extra money on kit. I already an older Netgear router which I wanted to connect. The SH3 interface is so basic, took a while today set up and works fine now but would be much easier if their interface allowed an 'advanced' mode

So now I've wired an ethernet cable from my SH3 to the other room which is connected to the Netgear but not into the internet port, just a normal ethernet port.

This passes internet thru and the room above can get WiFi whereas originally that room was a complete blackspot (again due to the SH3's rubbish range)
There's no point fighting it really. All the router/modems supplied by ISPs are poor quality. They are competing on price and broadband speed and savings have to be made somewhere, usually on the equipment. If you value peace of mind it's always better to get your own router.
I have 30+ wifi devices in my house and the Superhub 3 was terrible, when I complained support told me I had too many devices on the wifi network. Ive now disabled the wifi and connected a BT whole house mesh system and it now works flawlessly, its still needs a reboot every now and then but takes 5 minutes plus to completely come back online.
TheUser12311 m ago

I didn't want to spend any extra money on kit. I already an older Netgear …I didn't want to spend any extra money on kit. I already an older Netgear router which I wanted to connect. The SH3 interface is so basic, took a while today set up and works fine now but would be much easier if their interface allowed an 'advanced' modeSo now I've wired an ethernet cable from my SH3 to the other room which is connected to the Netgear but not into the internet port, just a normal ethernet port.This passes internet thru and the room above can get WiFi whereas originally that room was a complete blackspot (again due to the SH3's rubbish range)


Agree the interface is very basic with no advance option.
get your own virgin
I'm going to add to this. The SH3 is rubbish if you play online games. There is a flaw in the CPU that causes lag spikes, I'm not entirely sure if the issue is resolved when using your own router and the SH3 in modem mode.

As for WIFI Coverage, I would say it is just OK. I have the 2ghz and 5ghz bands separated which helps, it certainly reaches all around the house but speeds aren't that great, topping out at 100mb for me (I'm on 360mb and regularly get more than that on the wired devices).
Cezza0114/01/2019 16:01

Have people split their Ssid for 5 and 2 GHz? Might help people struggling …Have people split their Ssid for 5 and 2 GHz? Might help people struggling with coverage.Just asking cause I have the hub 2 and considering upgrading.


Trust me hub 3 is much better must know at least 20 people with hub3 and all say same loads better than hub 2 , you can go into settings and split 2g and 5g but can’t see why you would need too ,if people having trouble might be worth replacing or moving hub
My hub 3 has less coverage than the old hub 2. I wish I had sent it back
sam_of_london1 h, 24 m ago

Hub 3 is very old now. Supports only DOCSIS 3.0, need DOCSIS 3.1 …Hub 3 is very old now. Supports only DOCSIS 3.0, need DOCSIS 3.1 hubhttps://www.ispreview.co.uk/index.php/2018/02/update-virgin-medias-uk-ipv6-docsis-3-1-plans.html


yup as normal we are last to get new kit i wonder when we will see 3.1 sent outt hhmm i wonder or do we want to go down that path a good read was that sam i do wonder now if i want any of this hmm
Edited by: "scooter" 14th Jan
Don’t upgrade to the SH3 if you have the SH2ac. Just google the complaints about the SH3
MasterChief11714/01/2019 16:37

Best thing to always do is set these ISP hubs to modem and get a decent …Best thing to always do is set these ISP hubs to modem and get a decent Wifi router. Did that never had any issues.


What can you recommend? I have around £50/60 budget I have seen the tplink router c50 around £39 on Amazon .
Worth getting if only to those on the faster speeds to use spin modem mode, then use your own router.
rash_00714/01/2019 17:46

What can you recommend? I have around £50/60 budget I have seen the tplink …What can you recommend? I have around £50/60 budget I have seen the tplink router c50 around £39 on Amazon .


The TPLINK c50 is very good but if you want a little higher speed go with the AC1750 one.

amazon.co.uk/dp/…h=1

I personally got the tp link archer c9 but that was for £100 and about 4 years back. but you cant go wrong with these
Edited by: "MasterChief117" 14th Jan
MasterChief11714/01/2019 17:53

The TPLINK c50 is very good but if you want a little higher speed go with …The TPLINK c50 is very good but if you want a little higher speed go with the AC1750 one.https://www.amazon.co.uk/dp/B075PDLQ2Y/ref=dp_cr_wdg_tit_nw_mr?th=1I personally got the tp link archer c9 but that was for £100 and about 4 years back. but you cant go wrong with these


Ok I am not too knowledge in these things but am I right in assuming that these devices can only support 10/100 Mbps when they are not giga supported so my question is if i put superhub 3 in modem mode then connect this via ethernet cable to the modem the maximum speeds I can get is 100 mbps? Or is this wrong? Thanks for any and all advice
monkey19992 h, 37 m ago

I find 3 loads better than 2 problems when first out but faultless since …I find 3 loads better than 2 problems when first out but faultless since updates


How do you upgrade the HUB 3
rash_00714/01/2019 17:57

Ok I am not too knowledge in these things but am I right in assuming that …Ok I am not too knowledge in these things but am I right in assuming that these devices can only support 10/100 Mbps when they are not giga supported so my question is if i put superhub 3 in modem mode then connect this via ethernet cable to the modem the maximum speeds I can get is 100 mbps? Or is this wrong? Thanks for any and all advice


Sorry missed that. yah its correct with the C50 you will only get 100Mbps max. So i suggest get the AC1750 one as it has Gigabit ports.
Just to confirm you don’t have to start a new contract or change price. It’s free to collect at local shop to pickup or £5 for home delivery if you prefer.
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