VIRGIN MEDIA FREE SPEED UPGRADE
389°Expired

VIRGIN MEDIA FREE SPEED UPGRADE

68
Found 28th Feb 2014
As title says virgin media are offering a free speed upgrade for existing customers i was on the 60Mb now I have 100Mb.

before people start moaning about throttling I download a hell of allot a month and i have never been throttled.

For existing customers, if you have had letter from VM with a price increase, that covers the cost of the speed upgrade - pman1342

For existing customers, if you ring within 30 days of receiving the letter (or notification) for a price increase, it will not be applied and therefore the upgrade will be free (see section J3 @ http://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services.html#ending) - geekonthepc
- pman1342

68 Comments

Original Poster

https://my.virginmedia.com/content/dam/virgoBrowse/images/my-offers/bbRetierP2/main_modem_image_60_100.png

How do I get my speed supercharge?

All you need to do is hit the button below and your broadband will be boosted to up to 100Mb broadband usually within 3 working days. We'll email you to let you know when you've been upgraded.

How much will it cost?

Your speed supercharge won't cost you a penny extra. Happy days!
Edited by: "kyleastley" 28th Feb 2014

Mines isn't available until between June - August :|. Oh well I don't even know how they can make my internet faster than it is, that's one thing I love about Virgin ~ fastest internet of all the land!.

Banned

Virgin only throttle uploads now

http://my.virginmedia.com/traffic-management/traffic-management-policy-30Mb-or-higher.html

So just restrict your uploads to not get throttled.



Not sure why this is listed a freebie, as it is an upgrade specifically tied to a service which costs ~£30/month:
a. If you already have a paid account with them, then it is something you will automatically get.
b. If you don't have an account with them then then you have to pay to get the service to get the upgrade.

Musician

Virgin only throttle uploads … Virgin only throttle uploads nowhttp://my.virginmedia.com/traffic-management/traffic-management-policy-30Mb-or-higher.htmlSo just restrict your uploads to not get throttled.


Says they also throttle peer-to-peer and newsgroup traffic at peak times also.

Musician

Virgin only throttle uploads … Virgin only throttle uploads nowhttp://my.virginmedia.com/traffic-management/traffic-management-policy-30Mb-or-higher.htmlSo just restrict your uploads to not get throttled.



no they dont .... In addition to this, we also apply a temporary speed limit to all peer-to-peer and Newsgroup traffic during peak times to ensure that they do not slow the network down for everyone. For more information please see the tables below.

I thought this was done ages ago?? I went from 60 to 120MB over a year ago, now I will go upto 152MB in august.
Anyway its not strictly free as they have just put their prices up .....

Thanks, its started in my area already!

Wish I could get VM. Literally in the center of Loughborough and can't get VM. gotta stick with overpriced BT fiber providers =[

Not sure why this is 1. On freebies (as you will get it for nothing if you pay the normal monthly charge... So why is it even considered a deal) 2. It's not available now... (in my area not available till 2015 January).... Sorry but cold... Actually freezing !

This upgrade is not free for existing customers. We've already had a letter, like mostly everyone else in the country, to say our bill is going up by roughly £4 (varies for everyone) per month. Everytime VM increase the speed, they increase the bill too to reflect that (prior to the speed increase).

Obviously once your contract is nearly up, you may call retentions to cut your bill.

pman12

This upgrade is not free for existing customers. We've already had a … This upgrade is not free for existing customers. We've already had a letter, like mostly everyone else in the country, to say our bill is going up by roughly £4 (varies for everyone) per month. Everytime VM increase the speed, they increase the bill too to reflect that (prior to the speed increase).Obviously once your contract is nearly up, you may call retentions to cut your bill.



You should have called them when you got the letter - it contains a cancellation clause. I now pay less than I did BEFORE the price increase!!

That said no increase in my area till august I want faster upload speed for large video files to a work ftp server

Edited by: "mrwhitelabel" 28th Feb 2014

Yeah its a nice speed upgrade but its far from free - my bill went up £6 this month!

Aww... I won't get my free boost until March !! X)

mrwhitelabel

You should have called them when you got the letter - it contains a … You should have called them when you got the letter - it contains a cancellation clause. I now pay less than I did BEFORE the price increase!!



Yeh I was going to, but I am currently in a 12 month contract so I was unable to do so (also the government hadn't brought the mid-contract price rise protection at the point). If you are on the continuing rolling contract, then I could have done that.

antomac1001

Aww... I won't get my free boost until March !! X)



March?! I've got to wait until between August and next January! (by which point my contract and probably my heavily discounted partner deal will be up!)

mrwhitelabel

You should have called them when you got the letter - it contains a … You should have called them when you got the letter - it contains a cancellation clause. I now pay less than I did BEFORE the price increase!!



I think that only works if you are out of contract.

I remember the "free" upgrade from from 30mb to 60mb that was posted a few months ago.
My bill went up by five pounds last month, then said its because of they're upgrading everyone's speed.

Banned

not exactly free when they keep putting prices up. Leaving for BT.

pman12

Yeh I was going to, but I am currently in a 12 month contract so I was … Yeh I was going to, but I am currently in a 12 month contract so I was unable to do so (also the government hadn't brought the mid-contract price rise protection at the point). If you are on the continuing rolling contract, then I could have done that.



Pretty sure Virgin Media contracts have a clause that say if prices rise you can cancel midterm without penality. See section J3. store.virginmedia.com/the…tml

Viggy_Value

not exactly free when they keep putting prices up. Leaving for BT.




you are right

My contract is 22.5 pound/M but this month they charged my 24.5. any idea how to complain?

prowla1

Not sure why this is listed a freebie, as it is an upgrade specifically … Not sure why this is listed a freebie, as it is an upgrade specifically tied to a service which costs ~£30/month:a. If you already have a paid account with them, then it is something you will automatically get.b. If you don't have an account with them then then you have to pay to get the service to get the upgrade.


on one hand I can understand why its listed as a freebie, its the same as an o2 priority moment, its free for o2 customers.....however I totally agree with the fact that virgin will auto upgrade you and therefore I see this is being pointless even being listed, no matter which section :-)

geekonthepc

Pretty sure Virgin Media contracts have a clause that say if prices rise … Pretty sure Virgin Media contracts have a clause that say if prices rise you can cancel midterm without penality. See section J3. http://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services.html#ending



Interesting, good find there. Well i've buggered that one up. At least im only on a 12 month contract, think i got 4 months left so not that big a deal.

I'll add this info to the op post so ppl are aware.

komunitas

you are right My contract is 22.5 pound/M but this month they charged my … you are right My contract is 22.5 pound/M but this month they charged my 24.5. any idea how to complain?



from my years of expertise at breathing oxygen on this planet, I'm guessing you give them a ring :-)

Viggy_Value

not exactly free when they keep putting prices up. Leaving for BT.



i'm with BT, my internet went down the other week.......2 days later an engineer was suppose to turn up...never did...2 days later an engineer did turn up, then checked the box at the end of the road, his words were "looks like somebody had been smoking crack when they wired up your house to somebody elses" lol....anyways resolved....so a few days later I went to phone BT to sort out compensation....no dial tone....internet up, phone down this time....couldnt even write this comedy of errors!

pman12

This upgrade is not free for existing customers. We've already had a … This upgrade is not free for existing customers. We've already had a letter, like mostly everyone else in the country, to say our bill is going up by roughly £4 (varies for everyone) per month. Everytime VM increase the speed, they increase the bill too to reflect that (prior to the speed increase).Obviously once your contract is nearly up, you may call retentions to cut your bill.



The bill would increase regardless. All the other providers do so every year despite not increasing the speed, so I don't get why so many people get so uppity about how "the increase isn't free" when Virgin do it...

I called Virgin when i was still in contract. Complained about all the problems i'd been getting with my service, about engineers not turning up, etc and that i refuse to pay the extra charges when i had not agreed to this when i signed up.
They then refunded me the extra charges up to the end of my contract (they mad up some bull about not being able to reduce my bill each month because i was on a partner deal...) and said i may call them at the end of my contract to re-negotiate.

hc4eva

on one hand I can understand why its listed as a freebie, its the same as … on one hand I can understand why its listed as a freebie, its the same as an o2 priority moment, its free for o2 customers.....however I totally agree with the fact that virgin will auto upgrade you and therefore I see this is being pointless even being listed, no matter which section :-)

Well, the difference with O2 moments is that you get something free from another shop which if you didn't have the O2 app with a twinkling code on the screen would cost you money.

But yes I agree with you agreeing with me about the pointlessness of listing it.

It seems like every time i check when is the supercharge coming to my area i get "Your speed supercharge will be ready between..." normally 6 months dates, it's been like this since they announced oO,

We have to wait till august - january 2015, by which time independence may have gone through so might not even be entitled to this offer! :-P

MichyM

We have to wait till august - january 2015, by which time independence … We have to wait till august - january 2015, by which time independence may have gone through so might not even be entitled to this offer! :-P

Mine is the same (but I don't think Berkshire is planning for independence!).

Oh, and my bill just went up from £28.49 to £31.74, which is approx 11%!

Viggy_Value

not exactly free when they keep putting prices up. Leaving for BT.



Not if you ring them and threaten to cancel. Bills go down, speed goes up.

sureshot

Says they also throttle peer-to-peer and newsgroup traffic at peak times … Says they also throttle peer-to-peer and newsgroup traffic at peak times also.



DONT pirate then...

WELL checked on site got to wait till august 2014 and jan 2015

Increasing prices and increasing speeds. It's just a sneaky way to move everyone to a more expensive package by stealth.

hc4eva

i'm with BT, my internet went down the other week.......2 days later an … i'm with BT, my internet went down the other week.......2 days later an engineer was suppose to turn up...never did...2 days later an engineer did turn up, then checked the box at the end of the road, his words were "looks like somebody had been smoking crack when they wired up your house to somebody elses" lol....anyways resolved....so a few days later I went to phone BT to sort out compensation....no dial tone....internet up, phone down this time....couldnt even write this comedy of errors!


BT are pains in the ****. I had the pleasure of trying to cancel as I had moved house and turned out that I didn't need to keep my internet contract. It took 6 months to finally stop them contacting me or charge me anything.

Also I don't think you will get any comp. unless it been a week.
Edited by: "pepperlic" 28th Feb 2014

RandomUsername

DONT pirate then...



P2P is not restricted to pirating.


the throttling of p2p is a joke, I often use torrents to download legal content, I am on 100mg which is soon to be 130meg,and after downloading very small amounts I am throttled for the rest of the day if I carry on trying to download, and the speed I am reduced to is an apsolute joke, I am litterally paying silly money for what equates to something like 20meg, which is why I am changing provider as soon as my contract runs out. Get your act together virgin media, restricting your highest paying customers is a joke!!!!

Yes Virgin throttle peer to peer during peak times, but you have to download quite a bit before this happens. Even the throttled speed is in excess of most people maximum download speeds though. (In my opinion - last month usage 120GB).

This is why Virgin put there prices up recently - or that's how they justified it at the time. I set up a new 12 month contract, then 4 months later they put the price up by £8 - I think personally this is disguisting, it's way above inflation. Yes I could of cancelled - but at this point, I'd already paid £50 to have a second box fitted - bet they wouldn't refund me this! I got the rise down to £5 including the Superhub 2 thrown in, but by locking into another 12 month contract.

The only downside for existing customers on the right package, is that it may not be till later in the year - last time this happened, the published date got put back 5 months!

I'm sure I'm like others on this matter!
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