Unfortunately, this deal has expired 10 May 2020.
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4170°
Posted 1 April 2020
Virgin Media m100 fibre Broadband £10pm via Money Super Market - Total: £120.00 (Plus £50 Amazon Voucher)
Shared by
jdw2013
Joined in 2013
7
129
About this deal
This deal is expired. Here are some options that might interest you:
It says £24.00 a month on Moneysupermarket's Website, but when you click through it becomes £10.00 a month for the first 12 months.
Costs Breakdown
Monthly costs £10.00 p/m
Contract length 12 Months
Setup costs: £0.00
Free Delivery: £0.00
Total contract cost: £120.00
Also a £50 Amazon voucher after 100 days.
Someone definitely messed up with the pricing. Worth a try?
Costs Breakdown
Monthly costs £10.00 p/m
Contract length 12 Months
Setup costs: £0.00
Free Delivery: £0.00
Total contract cost: £120.00
Also a £50 Amazon voucher after 100 days.
Someone definitely messed up with the pricing. Worth a try?
More details at Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .
Community Updates
Edited by a community support team member, 3 April 2020
3663 Comments
sorted byThe staff know about it, there's no fuss, just explain that you bought the money supermarket package broadband for £10 per month, you received an order confirmation of that amount, then some time later you received a contract with £42 per month.
I've gone through this phone process three times now to confirm it will get through their call system to an advisor.
call 0345 454 1111 and select:
Option 1 for broadband ( It may then ask you to confirm your post code if you're calling from the phone you entered during sign up. Press 1 to confirm the postcode is correct).
Then selection option 2.
Then option 4 (changes to package)
Then option 4 (thinking of leaving)
Then option 2 (Any other reason for leaving)
Then the system will ask for telephone password, which most of us have not set up yet, so we can get around this by entering random characters when it asks for 3 of them, and will state they are incorrect. It will ask us a second time for three characters. Entering them incorrectly again here will then forward you to AN ACTUAL PERSON!
Expect to be on hold for 20+ minutes, so slap the phone on the side and make a cup of tea. You'll get to listen to most of Justin Bieber's albums while you wait, but will get answered eventually.
20 minutes later my £10 per month subscription was confirmed via email via a new contract.
If you could also pin this I'm sure it will help. (edited)
About 9 minutes on phone (1st time, ordered Wednesday 1st, arrived/self installed Saturday 4th) & should be sorted in 24 to 48 hours. I have the call recorded. Did not ask for a text - asked for & promised an email.
Cheers everyone!
Offered £33 for a similar deal but have told them I’m leaving yesterday
Looked around and can get Now broadband with TopCashback for roughly £14 a month on 64gb (had it previously and was more than fine) and then a sim only with O2 for £8 with 20gb
They didn’t put up any fight for me to stay so unless retentions ring, I’m off.
Yep, we're going from £11 to £14.25 for 100Mbps, so an increase of £3.25. With Volt enabled, giving us 200Mbps, I'm not going to bother. We're locked in until October at the moment and I'm going to leave it as-is.
When we were coming to the end of our original £10 for 100Mbps deal, we called and asked to cancel, and got offered the same speed for any extra £1 for 18 months on our second call back from retentions. So, no real fuss... If you have options or are willing to swap over the connection as a new customer in your partner / housemate's name, then try it... I don't think they're nasty or anything. (edited)
I'm paying £12,called Virgin to cancel, went through all the options to speak with someone, then I got an automated message to say stay with us and will give you £3 discount for the next 6 months with no contract change.You could try that I've heard of other people on here doing it and they are getting the automated message to stay as well,so no need to speak with anyone.
Thought it was worth mentioning.
A few months with TalkTalk would do the trick.....
30 days notice, so it worked perfectly for us. That's if they honour it. (edited)
However it is the 1st of April so... 🤞
Nope. No one at all. (edited)
Instead we've gotta wadę through pages of Wang dangling. Get a room!
We did ask Virgin to create an account to post on here and communicate with people about what would happen with the offer.
We usually like companies to let us know about accounts before they post, so we can verify them (then they get marked with a little badge).
That hasn't happened here - understandably so I'd say as Virgin want to get this fixed. However I do still want to verify this is genuine, so will take the comment down for now and then republish if and when I get confirmation this is genuine
Thanks
Dan
Hi ALL,
Here what happened
-Last night I ordered the deal for £10 a month
-Today I received a contract for £33 a month!
- Called them to query this and was told that they do not offer a deal for £10 and that they do not know what I am talking about.
- I explained that I have an email confirming the deal and package and that I would be happy to send it to them.
- The lady on the phone asked me to read it to her which I did.
- After 30 minutes on the phone of her denying the deal ever existed and me asking for an email address to forward my proof to 5 times, she then gave me a web address.
- I explained that an email can not be forwarded to a web address.
- I asked to speak to a manger and asked her what team she was in, she told me she could not tell me the team due to data protection.
- I explained that I am very well versed with data protection and asking her name and team details was not a breach.
- she then told me she was in retention team.....
Anyway.....after a long time on the call and explaining that I was recording the call she suddenly went and sort advice and came back and told me the offer had been withdrawn!
-so i asked which offer had been withdrawn the one you said did not exist?????
- she just kept repeating the offer is withdrawn you can either pay £33 or cancel the order.
- i continued to ask, can you please clarify? are you saying that there was an offer for £10??? and that now you acknowledge that you did know about the order??? and now you are saying that offer is withdrawn??? she said i am going to transfer you.
Next came her manager.....I asked her the same as above. she acknowledge there was a deal and that it was a glitch in their system and that they were not going to honour it but that they would be send an email to all affected. She then repeated as above I had two options (which were very cleverly phrased )
1. you can cancel the order
2. you can pay £33 for a new contract
I said which order are you referring to? which order are you asking if I want to cancel? I explained, I have only ever authorised one order, which was for £10 a month, she then said we are not honouring that. Well that is the only order I have, she said so you don't want to cancel? I said I do not want to pay £33 a month and have not authorised this I would not like to cancel my £10 a month order, she repeated i said we are not honouring that i repeat then what are you asking if I would like cancelled???
She said I told you we will send an email about it, I said that is fine I will wait for the email then, I also said that was you team not briefed about this glitch she said they were I said so in which case it is bad customer service for you adviser to then make out as if I am crazy and made this up don't you think, she said she was sorry and would deal with it internally.
call ended..
Moral or the story ... they know about the deal, they want to trick you into cancelling, they are issuing replacement contract for £33 to alarm you into calling them so that they can give you the fake ultimatum of cancel the order( you thinking they mean the £33 order but them meaning the £10 order ) in order to get out of it, don't give in, lets wait for their email as they should honour it.
Hi all
We received confirmation this morning that this is a genuine Virgin Media account, so I have verified them and promoted the comment to the top so it's more visisble
Thanks
Dan
Sounds like they’ve had your pants down to me.
True, they are. But I can see the notification getting "lost in the post" or "going to spam" to be honest. Some people call me a cynic for some reason...
Nobody, must just be you! (edited)
SERIOUS UPDATE
I just spoke to virgin, they have confirmed that they will honour the deal and they confirmed that a lot of people had called them about it.
The customer rep confirmed that senior management are in a meeting right now to arrange for a code to be produced in order to apply the discount to everyone account and I have the audio evidence of this. I explained that I need an update today as my installation is tomorrow he confirmed that he would personally call me back but that we would all recieve an email with more information following their meeting (edited)
As pointed out in the post, a “glitch” caused this Moneysupermarket special offer to display incorrectly as £10 per month for 12 months (rather than £24 per month for 12 months).
However, we’re pleased to let you know that we will honour the £10 per month 12 month contract for new Virgin Media customers who purchased M100 Broadband Only via the Moneysupermarket URL between 00:00am on 01.04.2020 and 09:00am on 02.04.2020.
The £50 Amazon voucher will also be honoured by Moneysupermarket, provided the usual offer terms and conditions are met.
Apologies for any confusion caused.
We are still chasing and they have said they will return to help out people in here.
I have just been through the last couple of pages and cleaned up the thread so that the genuine queries and concerns can be seen, as it was a bit obscured by the bickering Please try to keep it civil and on-topic
I followed something different, posted a message on the forum and got confirmation that it will be honoured.
Please see the thread for the confirmation and my question....
community.virginmedia.com/t5/…194
Hey. We are still pushing for more comments and help from them - sadly they haven't done so yet despite us flagging the many concerns you guys have raised.
I wish I could promise everything will get sorted easily, but sadly I can't. We haven't been given any reason to think their promise from Thursday that the deals will be honoured won't be kept - but I'd much prefer it if the call centres weren't contradicting this.
We will keep on pushing them to respond, and let you know as soon as we hear anything useful.
They've done this to me in the past when referring to deals posted on here. They completely deny they exist because I think they're told too. I've spent hours on the phone until they finally admit they are aware of such deals. Whatever price or deal you get with Virgin don't forget to add the cost of a therapist after you've experienced their customer service.
You should probably read the thread before posting.
Feel free to save the image and use it as a template. It refers to Scots law, if you live in England/Wales phone your local Trading Standards office . Search via google, they will send you a template. Or call there bluff and just use the basic template and change to English law for example.
This will make them honour or at least compensate us all for the hassle they have put us through.
They did a credit check before sending the 10 quid a month email confirmation then the next day move the goalposts saying 42 quid a month. Don't think so, going to speak to them just now and remind them they have broken the law and are liable to prosecution under Scots Law.
The same will apply in England I am sure maybe just a difference in wording compared to Scots Law.
Once any of us mention legal action they will crap it and either honour deal or give some form of compensation if you seek it.
Explain the story to them too, and they will possibly help us out with CC.
I have cancelled the contract at least, don't trust VM at all !
I pushed our delivery date right back to May 14th (as far as it would go) as we're currently in contract until the end of May.
If I receive a contract with anything other than £10/month as the contract price I'll raise a complaint.
Cancelling is exactly what they want they you to do. This is their screw-up and you should make them deal with it, don't give them an easy way out.