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Virgin Media Retention Deal - 350mb Broadband / Landline with free weekend calls / £50 Credit on Account - £28pm
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Virgin Media Retention Deal - 350mb Broadband / Landline with free weekend calls / £50 Credit on Account - £28pm

59
Posted 1st MarAvailable: National
Virgin Media retention deal after haggling got this which I think was awesome..

350mb Broadband
Landline with free weekend calls
£50 credit on account.

All for £28 a Month

Also was offered £24 a month for 200mb broadband

Was paying £24.70 last year including phone line.

Been with VM for 18years now.
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Never seem to get these deals. Sorry haven't voted either way.
59 Comments
Thanks for sharing @v5uly - could you confirm the length of the contract so info can be added to thread title
Never seem to get these deals. Sorry haven't voted either way.
Sorry voted cold, this is retention so its an individual offer. I do pay something similar with for a 12 month agreement after getting a retention deal myself. However a few people tried it and didn't get anywhere near what I'd been given.
Fantastic deal. How did you negotiate this? Just renewed mine best I got was £24 pm plus £196 for line rental paid upfront for the year and 2 months free for 100mb and basic TV. Been with VM over 20 years.
Edited by: "sydney871" 1st Mar
wishihadadonkey39 m ago

Thanks for sharing @v5uly - could you confirm the length of the contract …Thanks for sharing @v5uly - could you confirm the length of the contract so info can be added to thread title


12 months contract
sydney87101/03/2019 07:29

Fantastic deal. How did you negotiate this? Just renewed mine best I got …Fantastic deal. How did you negotiate this? Just renewed mine best I got was £24 pm plus £196 for line rental paid upfront for the year and 2 months free for 100mb and basic TV. Been with VM over 20 years.


I told them dont use landline only use for receiving calls..so last year paid no line rental..same again this year but even better deal as got 50 credit too..
v5uly01/03/2019 08:01

I told them dont use landline only use for receiving calls..so last year …I told them dont use landline only use for receiving calls..so last year paid no line rental..same again this year but even better deal as got 50 credit too..


Umm . Told them to get rid of my landline but we're going to change me more.
I get rubbish offers..
Any chance of telling us how it went like..did he offer you it straight away
sydney87101/03/2019 07:29

Fantastic deal. How did you negotiate this? Just renewed mine best I got …Fantastic deal. How did you negotiate this? Just renewed mine best I got was £24 pm plus £196 for line rental paid upfront for the year and 2 months free for 100mb and basic TV. Been with VM over 20 years.


I got offered same deal as urself 2 days ago, am going to try the "doesn't suit I'm leaving" option though never got call back doing this last time. Am hesitant to take the upfront line rental deal again as they won't refund what's left if you want to leave contract at say 10months.Have been with them 20+years and always been told would cost more without line rental.However will defo be asking once more they might have changed terms.Really annoying that you have to do this!!!
Edited by: "MEGAONE" 1st Mar
Dont know reliability of this deal. You say been with virgin media 18yeats yet it only started in 2006? (Unless you were NTL which i dont think they acknowledge anymore)
Only reason im saying his i used the same card on the retentions agents because ive been a customer since 2006 and yet being offered really bad deals. However kept trying on different days and different offers up.

I got 200mb + phone weekends, for £32.50 per month with a £30 credit effectively £30pm on. A 12month contract. This was after i put in a cancellation request and about 5 calls over the space of 10days
Edited by: "Bargained" 1st Mar
sydney87113 m ago

Umm . Told them to get rid of my landline but we're going to change me …Umm . Told them to get rid of my landline but we're going to change me more.


Yep same here. The VM Box and the phone line are ways for them to sell. They wanted to charge me more for no phone. I’m paying double this for 350Meg line at the moment, and for some reason they increased my monthly bill by a few quid without a reason (I’ve saved the contract), so I’m leaving it a few months and ringing to complain, as it’s illegal, and I had no warning. I’m hoping to get the cash back and a goodwill new contract...I’m really not a fan of VM but I’ve limited options for speed and use about a Terabyte a month.
Bargained7 m ago

Dont know reliability of this deal. You say been with virgin media 18yeats …Dont know reliability of this deal. You say been with virgin media 18yeats yet it only started in 2006? (Unless you were NTL which i dont think they acknowledge anymore)Only reason im saying his i used the same card on the retentions agents because ive been a customer since 2006 and yet being offered really bad deals. However kept trying on different days and different offers up.I got 200mb + phone weekends, for £32.50 per month with a £30 credit effectively £30pm on. A 12month contract. This was after i put in a cancellation request and about 5 calls over the space of 10days


I also say I've been with Virgin 20+ years as I have never been with anyone else since cable was first laid in street. They bought NTL and my contract kept running.Dont think either company ever asked "do you want to leave NTL for Virgin" when takeover happened.
37160945-gyP2Z.jpgAnd then this is posted..... (mad)And yes line rental is included!
Edited by: "MEGAONE" 1st Mar
Bargained01/03/2019 08:15

Dont know reliability of this deal. You say been with virgin media 18yeats …Dont know reliability of this deal. You say been with virgin media 18yeats yet it only started in 2006? (Unless you were NTL which i dont think they acknowledge anymore)Only reason im saying his i used the same card on the retentions agents because ive been a customer since 2006 and yet being offered really bad deals. However kept trying on different days and different offers up.I got 200mb + phone weekends, for £32.50 per month with a £30 credit effectively £30pm on. A 12month contract. This was after i put in a cancellation request and about 5 calls over the space of 10days


You got this after 5 calls from their Outbound team or you called 5 times after putting in your notice? If you were calling them then that team do not have the same offers available as the outbound team who can only be contacted by them calling you after cancellation.

It is rare to see reports on here of good deals achieved by people calling them - the best always seem to be from Outbound.
MEGAONE40 m ago

I got offered same deal as urself 2 days ago, am going to try the "doesn't …I got offered same deal as urself 2 days ago, am going to try the "doesn't suit I'm leaving" option though never got call back doing this last time. Am hesitant to take the upfront line rental deal again as they won't refund what's left if you want to leave contract at say 10months.Have been with them 20+years and always been told would cost more without line rental.However will defo be asking once more they might have changed terms.Really annoying that you have to do this!!!


The upfront line rental is no longer offered but will be to existing customers who are already on this deal.
I have ordered their 350 broadband during their last sale and am waiting for installation. Does anyone know whether I can call to cancel the order to get a similar discount? Thanks
Not voted as chances of getting it largely down to luck. Bit like a deal for a scratch card because you won.
Bargained1 h, 29 m ago

Dont know reliability of this deal. You say been with virgin media 18yeats …Dont know reliability of this deal. You say been with virgin media 18yeats yet it only started in 2006? (Unless you were NTL which i dont think they acknowledge anymore)Only reason im saying his i used the same card on the retentions agents because ive been a customer since 2006 and yet being offered really bad deals. However kept trying on different days and different offers up.I got 200mb + phone weekends, for £32.50 per month with a £30 credit effectively £30pm on. A 12month contract. This was after i put in a cancellation request and about 5 calls over the space of 10days


Yes I was with Telewest before
porsche00701/03/2019 08:08

I get rubbish offers..Any chance of telling us how it went like..did he …I get rubbish offers..Any chance of telling us how it went like..did he offer you it straight away


Rang 3 times..3rd time gave 30 days notice and then gave me this deal
porsche0071 h, 41 m ago

I get rubbish offers..Any chance of telling us how it went like..did he …I get rubbish offers..Any chance of telling us how it went like..did he offer you it straight away


Give your 30 day notice and don’t agree with what the advisor offers you. In the last week of disconnection you’ll get a call from the retentions team offering you a much greater deal. I used to work for them
I handed in my 30 day notice last week still haven't got a call. Do I need to agree a package elsewhere before these guys call and offer a decent deal?
v5uly01/03/2019 09:47

Rang 3 times..3rd time gave 30 days notice and then gave me this deal


Did they call you back after you handed the notice or did they offer there and then?
I am with VM since last 13 years and currently paying £36 without the phone line. I don't know, how you get these deals. They used to be good but now they simply tell you the last day of the service. The people at desk don't offer anything.
Please tell me any magic words,
sydney87101/03/2019 07:29

Fantastic deal. How did you negotiate this? Just renewed mine best I got …Fantastic deal. How did you negotiate this? Just renewed mine best I got was £24 pm plus £196 for line rental paid upfront for the year and 2 months free for 100mb and basic TV. Been with VM over 20 years.


Virgin told me a couple of weeks ago that I could no longer pay my line rental up front?
lozmeister01/03/2019 13:05

Virgin told me a couple of weeks ago that I could no longer pay my line …Virgin told me a couple of weeks ago that I could no longer pay my line rental up front?


Did you pay line rental previously and not let it lapse? It has to be continuous.
sydney8711 m ago

Did you pay line rental previously and not let it lapse? It has to be …Did you pay line rental previously and not let it lapse? It has to be continuous.


I moved address and they set up a new contract (but I'd previously paid all the line rental) so maybe that's why however the operator said that it's virgin not allowing it in general...
Talom3 h, 18 m ago

Did they call you back after you handed the notice or did they offer there …Did they call you back after you handed the notice or did they offer there and then?


Offered me there and then the 3rd time
lozmeister3 h, 2 m ago

Virgin told me a couple of weeks ago that I could no longer pay my line …Virgin told me a couple of weeks ago that I could no longer pay my line rental up front?


They have been very sneaky with a change since their price rise in the Autumn. Unless you renew before the final bill is produced in the final month, you are no longer allowed to renew. Only existing customers can get it now and only if they renew effectively a month before their existing LRS lapses (so if you notice it is expiring say on 14th of this month but the bill has already been produced without LRS on, they won't let you continue and say the system won't allow it). They are not notifying existing customers of this change (though the expiry date is indicated on the pdf bills), so an underhand/stealth additional price rise.
Anon10 h, 18 m ago

You got this after 5 calls from their Outbound team or you called 5 times …You got this after 5 calls from their Outbound team or you called 5 times after putting in your notice? If you were calling them then that team do not have the same offers available as the outbound team who can only be contacted by them calling you after cancellation. It is rare to see reports on here of good deals achieved by people calling them - the best always seem to be from Outbound.


Unfortunately no outbound call to me. However a birdy told me to advise “An outbound call gave me a better deal”. Don’t know if that did the trick for me or if it was just luck and i got a decent agent. Previous 4 were D***s and not budging and happy to lose a customer of 13yrs
Edited by: "Bargained" 1st Mar
Good deal. My contract expired recently with Virgin Media and they wanted £50 a month for 50mb broadband and anytime calls - way too expensive. Got offered a joke of an offer first time - £45 a month with tv - which I didn't want. Went onto now broadband and got anytime calls included with fibre for £26 a month. Put my order in with £24.99 upfront costs and got line installation arranged. Then phoned up Virgin Media to give in my 30 day notice. Virgin media then offered me £35 a month with 50mb broadband and anytime calls - rejected that - then they offered £32 - i said 'no'. Staff member then had a word with their manager and managed to get nearly £70 credit - effectively worked out to just under £28 with virgin credit they put on my account. Quite pleased with that as now broadband worked out slightly more expensive over 12 months.
I gave my 30days notice in too and told them I could leave and take a cheaper instore offer and TV from Sky for cheaper than what I was being offered!

First phone call offered VIVID 100 fibre broadband for £22pm on 12 months contract but the discount would last 18months. I just wanted broadband so said I'd take it with 14days cooling period if I wasn't happy

Also make sure your marketing preferences are set to allow contact otherwise you won't get any calls
Once a PAC code is issued how long is it valid for?
shonkygeeza1 h, 59 m ago

Once a PAC code is issued how long is it valid for?


Usually 30 days
I gave 30 days notice as deal was ending & price increase. I had a call from retention but the offer wasn’t very good so declined. I haven’t had any further calls, & now have 5 days left before being cut off, so called this evening, but no deal available. Told £47 for tv, broadband & free weekend calls, which I think is too expensive.
Any advice please? Can I re join straight away if they cut me off? Any other tv/ broadband/ phone providers recommended?
Linddeeloo05/03/2019 20:46

I gave 30 days notice as deal was ending & price increase. I had a call …I gave 30 days notice as deal was ending & price increase. I had a call from retention but the offer wasn’t very good so declined. I haven’t had any further calls, & now have 5 days left before being cut off, so called this evening, but no deal available. Told £47 for tv, broadband & free weekend calls, which I think is too expensive. Any advice please? Can I re join straight away if they cut me off? Any other tv/ broadband/ phone providers recommended?


I think Virgin will only class you as a 'new' customer again 3 months after leaving them.

BT Broadband with all the current offers (£120 prepaid mastercard, Free gift and £140TCB) works out quite reasonable

TV - depends on what you're actually watching, but Now TV is cheap for entertainment and movies 9cheaper than getting from Sky or Virgin normally), else BT do tv packages.

I was just about to move to BT and whilst adding the broadband, you seem to get cheaper 'add-on' deals for TV / Phone etc. I was offered £15 for unlimited mins/texts and 20GB mobile along with another £80 mastercard, which means a 50% saving on my current monthly mobile bill, so as a 'package' it would of been well worth taking

However, Virgin just called me back and offered me to stay on what I have for £24 a month and £50 credit (only 100MB BB) and to save the hassle of changing, that will do for me
Thanks Andy, I’ll have look at BT
If I go through TopCashback £100 can I still claim the £50 credit?
Phoned virgin today and they said not.
a666andy06/03/2019 12:13

I think Virgin will only class you as a 'new' customer again 3 months …I think Virgin will only class you as a 'new' customer again 3 months after leaving them.BT Broadband with all the current offers (£120 prepaid mastercard, Free gift and £140TCB) works out quite reasonableTV - depends on what you're actually watching, but Now TV is cheap for entertainment and movies 9cheaper than getting from Sky or Virgin normally), else BT do tv packages.I was just about to move to BT and whilst adding the broadband, you seem to get cheaper 'add-on' deals for TV / Phone etc. I was offered £15 for unlimited mins/texts and 20GB mobile along with another £80 mastercard, which means a 50% saving on my current monthly mobile bill, so as a 'package' it would of been well worth takingHowever, Virgin just called me back and offered me to stay on what I have for £24 a month and £50 credit (only 100MB BB) and to save the hassle of changing, that will do for me


How long did it take for Virgin to call you back? Did you hand it your notice? How many calls from retention if any?
Talom06/03/2019 23:07

How long did it take for Virgin to call you back? Did you hand it your …How long did it take for Virgin to call you back? Did you hand it your notice? How many calls from retention if any?


I put the cancellation in yesterday morning they called me back lunchtime today. First call back, 3 offers and I took the third. First offer was not great at £32 I laughed and told him the bt offer I was looking at worked out to about £19.50 a month. He went to speak to his manager and came back with £24. I told him that was tempting and very close to the bt deal, so he offered £50 credit too and I accepted.
a666andy2 m ago

I put the cancellation in yesterday morning they called me back lunchtime …I put the cancellation in yesterday morning they called me back lunchtime today. First call back, 3 offers and I took the third. First offer was not great at £32 I laughed and told him the bt offer I was looking at worked out to about £19.50 a month. He went to speak to his manager and came back with £24. I told him that was tempting and very close to the bt deal, so he offered £50 credit too and I accepted.


Oh great. I put my cancellation in last week. I've received 2 Calls so far all of which were higher than what I pay now hoping they come back with a better deal. Otherwise may have to take the bt deal you mention
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