Virgin Media Super Hub 2 £29.95 installed Or Free for new customers
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Virgin Media Super Hub 2 £29.95 installed Or Free for new customers

48
Found 9th Jul 2013
Virgin SuperHub 2.
Not sure if this will get hot or cold but any virgin users will know the issues that we have had with the normal superhub.

The superhub 2 has had fantastic reviews. On the website it states £49.49 for existing customers and Free for new users.

I rang them up and said that the charge was crazy why would i pay £49.49 for somebody to plug in 1 wire. Which he then said he would charge only £29.95 and reduce my bill by £2.75 a month.

Just To clarify, They are charging me a one off fee of £29.95 on my next bill. But on the plus they are reducing my bill by £2.75 a month. So it will pay for itself in 11 months lol.

Based on the reviews this is a great deal if like me you have had no end of problems with the original virgin router.

48 Comments

This should be issued FOC to everyone who has the original super hub!

Existing customers get shafted. Again.

Hot if you're new. Cold if you're not. I think. I wouldn't touch it at £50 (although to be fair it's probably worth that as a router alone) but I'm not clear what you paid? £29.95 and bill reduced by £2.75? Whats the monthly reduction for? And for how long?

I'm not a new customer...... so not voting and I'll stick with my existing router (my superhub has been nothing but modem since pretty much day 1).

Also possibly worth noting that this is a far better router than the Sky Hub that Sky are currently introducing/trialling ....
Edited by: "sancheez" 9th Jul 2013

For a fiver less get one of these:

http://www.amazon.co.uk/gp/product/B0089B4G3Y/ref=nosim

Virgin can **** off, I'm moving to BT as soon as my contract is up as they will give me much higher upstream.

Might try and get this free. I live in a tiny flat and don't get much a of a signal in my bedroom which is approx 15ft away...

Terrible router which hampers the fast BB.

If I didn't live in centre of Edinburgh where Virgin is the only option for fibre, I would be with Sky tbh

I saw this deal and called up Virgin.

They're now sending me a Superhub 2 in the post for no cost.

Sorry, but this deal is cold, but thanks for letting me know there was an upgrade possible.

Maybe they've improved since I tried it but I used to have Sky and Virgin broadband both installed in the same house (I needed two connections for a while) so I could run them side my side for a direct comparison. Virgin won. By a mile. Sky broadband was awful. Especially during peak times when the already poor speeds dropped off even more.

Like I say, this was a few years back (three maybe?) so they may have upgraded things since then but having tried Sky BB once, I wouldn't go back to it ....

That WD router that tek-monkey has linked to looks like a really good deal by the way! Heat for that, but none for Virgin!

This should be free for all on virgin. Been with them 7 yrs now and there hub 1 is a POS and need changing.

Sky have recently removed the option of using your own router- at least you can turn off the router function on either of the VM Superhubs and use your own if you want to. I was chatting to a couple of the team that specc'd this (it's built by Netgear), and apparently they overspecc'd it and have tested it to pieces because of the issues with the first one.

Darwa

I saw this deal and called up Virgin.They're now sending me a Superhub 2 … I saw this deal and called up Virgin.They're now sending me a Superhub 2 in the post for no cost.Sorry, but this deal is cold, but thanks for letting me know there was an upgrade possible.



Going to try, what did you actually say to them?

I've had sh 2 now for some months, doesn't stop the disconnects regular as clockwork 6pm and 10pm. But fact is this is the best internet connection by miles so no point changing to anyone and the last place I would go is BT as I remember the mess they made of ISDN.

I had to put my SH into modem mode and use an old d-link I had knocking about, it was that poor.

As for BT, I'm moving to infinity rather than normal ADSL. Virgin can only give me 3Mb upstream on a 60Mb line, for the same price BT will give me 70Mb down and 20Mb up. I stream a lot externally (plex media server), so need a higher bandwidth. If it's crap I'll just keep complaining til I get out of the contract, I'm confident I know more about these things than anyone on their phone support so wont be hard!

Yeah. The upstream on VM is still pretty gash but I don't have the need for big upstream and seem to get full speed down even at peak times so I'll stick with them (and my own router) for now.

Although, it might be interesting to try it if I can wangle one for free so await the reply to clnsndrs with interest ....

clnsndrs

Going to try, what did you actually say to them?



Nothing special, I don't think.

I said that I'd heard about the upgrade and asked if it would help me get a decent signal throughout the house. They told me that an engineer would come and install it, but I said no need as I'm more than capable myself. They didn't try and push the issue.

If it makes any difference, I've been a VM customer since they took over NTL (who I'd been with since they took over Cambridge Cable), so 10 years with VM maybe? I've also got the Top TV and broadband packages, and 2 mobiles with them.

Just thought (possibly relevant) - The person I spoke with had a Yorkshire accent, so maybe the geographical call centre location makes a difference, if you know what I mean.

Edited by: "Darwa" 9th Jul 2013

Far better routers out there for less than £50 (WD N750, N900, Linksys EA4500) with far more features, I have SH1 (in modem mode) to think that AC routers have been out a year now and SH2 has no USB functionality (storage, printing) agreed though that the SH2 has a better wireless range than SH1.

Original Poster

I agree that they should be issued FOC to existing customers.

I was going to use my old superhub as a modem and buy a decent router but i hear that this setup still has issues as it still uses the old superhub as a modem.
Plus for £29.95 it is far less expensive than the routers it was being compared with in the reviews.

Worst case is that i have just paid £29.95 for a new modem which i can add a better router to

I was tempted to phone them and upgrade, but instead I've decided to get a Netgear WNDR4500 (N900) and put DD-WRT firmware on it. Just wish VM still did modems, instead of a great big router being used in modem only mode!

Cold deal for me though. Because existing customers will get it for free if they argue enough. And besides, paying £50 for something that you won't own, is a bit much.
Edited by: "EcumenicalMatter" 9th Jul 2013

Darwa

Nothing special, I don't think.I said that I'd heard about the upgrade … Nothing special, I don't think.I said that I'd heard about the upgrade and asked if it would help me get a decent signal throughout the house. They told me that an engineer would come and install it, but I said no need as I'm more than capable myself. They didn't try and push the issue.If it makes any difference, I've been a VM customer since they took over NTL (who I'd been with since they took over Cambridge Cable), so 10 years with VM maybe? I've also got the Top TV and broadband packages, and 2 mobiles with them.Just thought (possibly relevant) - The person I spoke with had a Yorkshire accent, so maybe the geographical call centre location makes a difference, if you know what I mean.



Well rang them and was on for almost an hour. Scottish lady kept me paused for ages trying to get it free but said £50 install which i said i could do but she reckoned it need an engineer to fit. Put me through to technical he tried usual BS with settings but said will ask managers etc on sorting me the new SH2. Then he comes back and says sorry cannot do nothing. I said im leaving and was put through to customer relations and when i said do i ring SKY up to get the ball rolling to leave she left and came back with an offer of £20 for the router and £5 a month reduction in my bill which i took. Should of pushed it more but was happy with that as it does save me and i was fed up with hearing there BS. So much for an engineer needed to fit it, they are posting it out to me friday.

How long are they giving you the fiver off for?

sancheez

How long are they giving you the fiver off for?



She didn't say just that she is reducing the bill by £5 a month although she did say i am agreeing to another 12 month contract.
Edited by: "clnsndrs" 9th Jul 2013

I am using one of the WD routers with the original VM Superhub and it is giving me the best performance i have had since joining VM. i bought it after trying the ASUS RT-N66U, which wouldn't give me over 40mb upload on a 100Mb link. picked the WD up for under £20 from the PC-World deal posted last week.

sancheez

Existing customers get shafted. Again.


Just ring them up and point that out and you'll get the new customer offer, we've done that a number of times and haven't had any problems.

had an engineer round last week to fix my SH1 and I asked about the SHE and he told me there is a fault with the download stream that keeps cutting out.
This was last week though.
I'm just going to wait till about a month

I tried for free but in the end settled for a £25 install - which really was just a case of the engineer registering the modem MAC code with VM - he hadn't a clue about anything technical on the modem and when I asked him to check the levels as they were apparently out on my old SH1 he said I had to book another engineer call for things like that ! He told me 120MBs was definitely avail in my area and that he would call me back after he left to find out why I couldn't get it (I am on 100Mbps with 120Mbps promised) ...he suspected my levels as well but... as expected ...no call.

VM really are a load of tossers....

Edited by: "CouchPotatoe" 9th Jul 2013

I am using one of the WD routers with the original VM Superhub and it is giving me the best performance i have had since joining VM. i bought it after trying the ASUS RT-N66U, which wouldn't give me over 40mb upload on a 100Mb link. picked the WD up for under £20 from the PC-World deal posted last week.

Best thing I did with my Superhub was turn it into modem mode and by a £15 Linksys.

All my issues (SONOS, streaming from a NAS and file transfers between laptop and NAS) all of a sudden disappeared!

Reading the comments, I think I'll just stick with what I have.

My main issue was the wifi range on the original superhub. Used a Cisco/Linksys router I had previously and that wasn't much better. Changed that for a TP-Link one running OpenWRT (or is it DD-WRT? I can't remember ..... either way, one of the replacement firmwares) and it's been perfect ever since. Not had a single dropout and wifi is good throughout my flat (stone built tenement so wifi does tend to struggle).

Also have a homeplug connection to my HTPC in the living room so that gets a more stable connection.

Don't want to pay anything for install and don't want a new 12 month contract. So no change for me by the sound of it.

Cheers for all the info tho.

I've just had my new FREE superhub delivered this morning after I rang up and complained that the only place I could get a signal was in the room where my current modem is! I've yet to plug it in but fingers crossed it solves the problem

Just called them and they have said its not for sale or possible for me to buy it and is only available for new customers so guess that they don't care about their existing customers who have had to suffer the old hubs issues. Seems a real shame a I've been with them for 9 months and have only suffered two outages for a short period of time (an hour and half a day) although the speed does tend to fluctuate a bit.

B

bomberman

Just called them and they have said its not for sale or possible for me … Just called them and they have said its not for sale or possible for me to buy it and is only available for new customers so guess that they don't care about their existing customers who have had to suffer the old hubs issues. Seems a real shame a I've been with them for 9 months and have only suffered two outages for a short period of time (an hour and half a day) although the speed does tend to fluctuate a bit.B



Threaten to leave and when put through to customer relations tell them your not happy and that SKY have offered you a better cheaper deal that doesn't have wireless problems. Soon as i mentioned contacting SKY they came back with an offer of £20 for the SH2 and £5 reduction a month off my bill. Its getting delivered friday. They are full of BS so play them at there own game

How much flexibility on each customer can they show ?......... only they know .
m.hotukdeals.com/dea…522
Edited by: "Ajazb" 9th Jul 2013

What's the main issue with the sh1, is it wireless problems or network drop outs?

Does it have issues in modem only mode?

money-talks

What's the main issue with the sh1, is it wireless problems or network … What's the main issue with the sh1, is it wireless problems or network drop outs?Does it have issues in modem only mode?



Really crap wireless signal. Never used modem mode so cannot comment.

Been with them for 10 years plus, 20 meg costs me £23.65, nearly always reduced speed and some old crap modem, issued to me years ago. Nothing better yet, when there is they can kiss my big white ass goodbye. Allready dropped all the services like tv, home phone as they could never get my bill correct.
Edited by: "steviecross" 9th Jul 2013

money-talks It can show connection at 30mb but seconds later disconnected, seconds later connected again . It blinks continuously at peak use hours but not all the time . When bad it feels like 2-3mb to 5mb connection. wire connection feels better than wireless but not much . On some rare occasions You Tube and iplayer don't work but work ok most of the time .

I'll stick with my modem mode superhub and ddwrt.

I remember the original superhub working properly initially. then they started tinkering with the firmware and that's when all this began.

I imagine history will repeat.

btw in answer to previous question, sh1 works flawlessly in modem mode. Shame it's so big, vertical, ugly and bright though. It's like a tombstone to mark the death of my respect for virgin.

Thanks clnsndrs, ajazb & moosery2

I have sh1 but use it in modem mode, which then feeds a netgear firewall/router, seems ok most of the time like that, but I do get Internet drop outs randomly, which is enough to be a nuisance

I had a VM super hub about 18 months ago. My big problem is that certain other devices just kill the wifi signal stone dead. Whenever I power up my Samsung BluRay Player, the router dies, but best of all .... whenever my father parks his Toyota car within 10 yards of my house the router dies .... very weird and very annoying (the router, not my dad).

I got the new Superhub 2 (SH2) for free when I ordered 120mb/s broadband. I was disappointed at first as I was only able to transfer at 10mb/s however when I bought a new Asus dual band wireless adapter my speed suddenly jumped to 105mb/s over wireless. The SH2 is flawless when using the 5G band 2G not so much.

tek-monkey

For a fiver less get one of … For a fiver less get one of these:http://www.amazon.co.uk/gp/product/B0089B4G3Y/ref=nosimVirgin can **** off, I'm moving to BT as soon as my contract is up as they will give me much higher upstream.



Thanks, I did exactly that. Delivered and installed and works very well. I have just 'up to' 30...speed tests over the last two days show speeds between 32 and 37. Before this I was getting about 13 - or nothing upstairs.
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