Virgin Media Vivid 100 ultrafast broadband 108mb £29pm 12 m Total £348 + £50 credit & no set up fee brings effective cost to £24 83 a month.

Rubbish customer service you will stay on the line for hours to be answered and sometimes they will just cut off without answering after being on hold for ages.

S##t company raised my mobile bill 33% months into a 12 month contract and tried to tell me I had to pay £90 to leave early! Rude, ignorant custumer service people.

Even if it was Free.. Dont use this Vile Company... Read Reviews uk.trustpilot.com/rev…com

levitron09/03/2019 08:20

New customers only

Do the cancellation dance we are on 200 for £21

Lot of hate for vm here! I've definitely had vm screw up bills / overcharge, but have always had it fixed with pretty quick phone calls. Plus I get over 360mbit for a touch over £30 a month, I'm absolutely OK with that. What company out there gives you higher speed than advertised?! I don't want the up to 76 mbit speeds which in reality are 50...

sugichefz09/03/2019 07:38

Even if it was Free.. Dont use this Vile Company... Read Reviews …Even if it was Free.. Dont use this Vile Company... Read Reviews https://uk.trustpilot.com/review/www.virginmedia.comRead lessRead more

Bit harsh, every customer has their own experience - care to share yours?

i had one, i contacted customer services - very frustrated and used their online support forums, eventually got it sorted.

its not like i could get 350mb broadband anywhere else with a 20mb upload - ended up getting credited a shed load as i persisited and the problem i had with things wasnt my own.

They are all crap companies in one way or another. Just pick a bad one out of all the bad ones. If you don't you'll never have broadband, calls or TV.

Thanks very much OP, you've just saved me £100+. I'd literally signed up for the same thing through Virgin yesterday without knowing about this offer, so phoned them up and got the offer applied. Have previously had good service with Plusnet, but it's taken them and openreach 3 weeks so far and still no line set up, so cancelled them and went for Virgin instead as there's cable there already. Much appreciated

Keith95344 h, 3 m ago

Do you work for them glancy?Iv`e had terrible service from customer …Do you work for them glancy?Iv`e had terrible service from customer relations recently along with price hikes that are designed to ignore the regulators....have voted with my feet on all the contracts I had with themFor me; the way they deal with you when you have a problem says more than anything else. Sure they pick upthe phone lightning fast for new customers, but Virgin really suck once you are with them.Read lessRead more

I dont work for them - i know reading back my posts it actually sounds like i do - but i just hate when people slate a company based on their own individual experience because their may have been a genuine issue - not on the experience of the masses.. You notice how people only pipe up when they wanna rant about problems with the companies and not praise them with the good service - im happy with what they offered me after a frustrating few days of issues - Id recommend virgin media over all of them - based on the connection speed and the tech that goes behind it.

I just think that people give them an unnecessary bad rep because some people are genuinely idiots.

Find me another provider that will actually get you 100Mb Speed - not claim to get you near and real life get nowhere near!!!

angelking22 h, 58 m ago

Rubbish customer service you will stay on the line for hours to be …Rubbish customer service you will stay on the line for hours to be answered and sometimes they will just cut off without answering after being on hold for ages.Read lessRead more

Email the CEO directly, you'll get passed on to the executive complaints team who actually provide a passable level of customer service.
tom.mockridge@virginmedia.co.uk

Out of service for nearly 3 weeks. Not sorted yet and they really do hung up after few chat and hold. Rubbish Cs. Very unhappy customer here.

Virgin for £27 after cashback £17 for 12 months or talktalk for £19.99 after cashback £15.20 for 18 months (edited)

I pay 28pm for 200mb just give your 30 days notice and outbound retentions will call you at some point and give you a better deal

Customer service really bad have this deal.

glancy09/03/2019 07:44

glad to know that this is a broadband deal then - and provided from their …glad to know that this is a broadband deal then - and provided from their cable lines.. granted they do have annual price rises.Read lessRead more

This was in addition to annual rises. Obviously the rate of inflation isn't 33%. They said the tariff I was on was promotional. Yeah, I signed up to it during a promotion but that doesn't mean the price we agreed on should only last a few months unless it was a monthly contract but it was 12 months.
Not sure what you mean about broadband; I'm talking about the company not the product here - clearly the danger is you sign up and transfer on then they hike their prices with no warning and you're left dealing with customer support muppets and having to spend more time finding an alternative provider.

sugichefz1 h, 6 m ago

Even if it was Free.. Dont use this Vile Company... Read Reviews …Even if it was Free.. Dont use this Vile Company... Read Reviews https://uk.trustpilot.com/review/www.virginmedia.comRead lessRead more

Most ridiculous use of the word vile anyone has ever used. most of these companies have very poor service and sadly you can’t trust trust pilot as it’s totaly one sided.

You just have have to look at every hotdealers favourite John Lewis to see its mainly used by people with issues.

Personally had mixed service from these media great mobile shocking.

uk.trustpilot.com/rev…com

glancy09/03/2019 07:44

glad to know that this is a broadband deal then - and provided from their …glad to know that this is a broadband deal then - and provided from their cable lines.. granted they do have annual price rises.Read lessRead more

They rise their prices twice a year not once, unhappy customer.

maria.jonesxfU09/03/2019 11:22

I'm in this position now. Should I just give my thirty day notice and wait …I'm in this position now. Should I just give my thirty day notice and wait for them to get in touch? Any advice appreciated. CheersRead lessRead more

They normally come back to you in a few days though some do say they don’t get calls. You need to make sure your marketing preferences allow them to call you most people had theirs moved to not allow to contact with gdpr. You can update online in my account.

eslick09/03/2019 11:31

They normally come back to you in a few days though some do say they don’t …They normally come back to you in a few days though some do say they don’t get calls. You need to make sure your marketing preferences allow them to call you most people had theirs moved to not allow to contact with gdpr. You can update online in my account.Read lessRead more

Thanks very much

Sadly virgin lets new customers pay little, whilst its loyal customers are screwed, shouldn't have to phone rententions to get a good deal

eslick09/03/2019 08:41

Do the cancellation dance we are on 200 for £21

I did the ( cancellation ) last week, managed to get my bill down from £31 a month to £24 this is for 200 broadband, basic TV plus a phone line I don't use

glancy09/03/2019 07:46

Bit harsh, every customer has their own experience - care to share yours?i …Bit harsh, every customer has their own experience - care to share yours?i had one, i contacted customer services - very frustrated and used their online support forums, eventually got it sorted.its not like i could get 350mb broadband anywhere else with a 20mb upload - ended up getting credited a shed load as i persisited and the problem i had with things wasnt my own.Read lessRead more

I've been with Virgin For 15 yrs for broadband phone tv and mobile. Their customer services have gone downhill over the last couple of years. They are rude and arrogant....Ive been looking to leave for the last few months. I'm looking for a good broadband only deal.

preep50 m ago

I've been with Virgin For 15 yrs for broadband phone tv and mobile. Their …I've been with Virgin For 15 yrs for broadband phone tv and mobile. Their customer services have gone downhill over the last couple of years. They are rude and arrogant....Ive been looking to leave for the last few months. I'm looking for a good broadband only deal.Read lessRead more

15 years wow

deleted38573309/03/2019 02:29

S##t company raised my mobile bill 33% months into a 12 month contract and …S##t company raised my mobile bill 33% months into a 12 month contract and tried to tell me I had to pay £90 to leave early! Rude, ignorant custumer service people.Read lessRead more

glad to know that this is a broadband deal then - and provided from their cable lines.. granted they do have annual price rises.

angelking6 h, 24 m ago

Rubbish customer service you will stay on the line for hours to be …Rubbish customer service you will stay on the line for hours to be answered and sometimes they will just cut off without answering after being on hold for ages.Read lessRead more

That's happened to me on three occasions quite a few years ago. They appear to have stopped this practice.

New customers only

deleted38573309/03/2019 08:39

This was in addition to annual rises. Obviously the rate of inflation …This was in addition to annual rises. Obviously the rate of inflation isn't 33%. They said the tariff I was on was promotional. Yeah, I signed up to it during a promotion but that doesn't mean the price we agreed on should only last a few months unless it was a monthly contract but it was 12 months. Not sure what you mean about broadband; I'm talking about the company not the product here - clearly the danger is you sign up and transfer on then they hike their prices with no warning and you're left dealing with customer support muppets and having to spend more time finding an alternative provider.Read lessRead more

I kind of see your point - I used to work for a few mobile networks (in store) and usually what your contract says and what you agree to is solid until they change their prices - so in virgins case - when they have a price rise or if your contracted price is up you should have the ability of some sort of get out or ring up and a little bit of haggling - Obv they aren’t gonna give you everything for nothing - as I’ve experienced myself - but ultimately and if you get through to the right individual who can grasp real life - you
Would get a satisfactory outcome - personally I know that for what I wanted (tech wise) I know no one else can do it - so I guess I’m in a different position to you - I’m on three sim only for my mobile contract on an all you can eat everything tariff at £20/month but my broadband is vivid 350mb at haggled 45 a month with tv package and a phone line with virgin - even though I only use the broadband from it (edited)

I’m sure everyone has their different experiences of customer services. I left Sky because they were absolutely shocking (and after I left I had a letter threatening legal action over £a trifling amount that Sky acknowledged they’d not even sent me a bill for).

All I’m saying is that they’re universally bad in my experience.

LyesLyes1824 m ago

They rise their prices twice a year not once, unhappy customer.

And every time they do, I believe you get the chance to leave them?! If you complain within a certain timescale

Do you work for them glancy?

Iv`e had terrible service from customer relations recently along with price hikes that are designed to ignore the regulators....have voted with my feet on all the contracts I had with them

For me; the way they deal with you when you have a problem says more than anything else. Sure they pick upthe phone lightning fast for new customers, but Virgin really suck once you are with them.

deleted7595309/03/2019 08:41

Do the cancellation dance we are on 200 for £21

I'm in this position now. Should I just give my thirty day notice and wait for them to get in touch? Any advice appreciated. Cheers

LyesLyes181 h, 46 m ago

They rise their prices twice a year not once, unhappy customer.

Twice you sure?

I’m looking for cheap broadband (fibre)... help guys

dreamer18109/03/2019 12:08

I’m looking for cheap broadband (fibre)... help guys

I signed up to BT superfibre 50Mbps yesterday for £29.99 per month. They are offering £80 Reward card and Galaxy A 10.1 Tab.
Contract is 18 months but you can leave without panelty if they raise prices which they will

Dealz4u09/03/2019 12:27

I signed up to BT superfibre 50Mbps yesterday for £29.99 per month. They … I signed up to BT superfibre 50Mbps yesterday for £29.99 per month. They are offering £80 Reward card and Galaxy A 10.1 Tab. Contract is 18 months but you can leave without panelty if they raise prices which they will Read lessRead more

Can you get cashback on top? I know cashback is risky as it might not pay out but I’ll take my chances as in 10yrs I’ve had all the big cashback paid out

dreamer1815 m ago

Can you get cashback on top? I know cashback is risky as it might not pay …Can you get cashback on top? I know cashback is risky as it might not pay out but I’ll take my chances as in 10yrs I’ve had all the big cashback paid outRead lessRead more

Sorry I forgot to write, it is uswitch deal so no cashback. On their website the same superfibre cost £36 per month

eslick09/03/2019 11:31

They normally come back to you in a few days though some do say they don’t …They normally come back to you in a few days though some do say they don’t get calls. You need to make sure your marketing preferences allow them to call you most people had theirs moved to not allow to contact with gdpr. You can update online in my account.Read lessRead more

I handed my notice in and then they called back twice after that but each time offering higher price than what i was currently paying. Obviously i declined and no calls since. Looks like them offering a good deal is a bit hit and miss. They seem happy to let customers go these days as they can make up for it by new customer promo deals

No customer should have to call their provider and give notice to leave just to get a better deal!!

VM pricing policy is outdated, bordering on corrupt and I hope that everyone pays them as little as they possible can and only for the services they use.

Said before, VM are a piss poor outfit even in this market of scallywags - wish there was a viable alternative!

Anyone found a good deal for the 350MB broadband?

Let me know if you would like a referral and u will get £50 off your bill