Vivid 100 Mbps with Talk More Anytime, £70 credit, 12 months (new customer)
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Vivid 100 Mbps with Talk More Anytime, £70 credit, 12 months (new customer)

11
Edited by:"watson111"Found 25th Oct
(plus £20 one off 'activation' charge).

Strategy is to leverage your 'new customer' right to cancel. This took some persistence, and careful comparison with existing package with TalkTalk (£25 / month, up to 76 Mbps, anytime calls).

Hopefully it won't take you as many attempts as this!

Day 1 (21 Oct 2017): ordered the Vivid 50 package with Talk Weekends @ £29/month, with Talk More Anytime added free for first three months.
Day 2: reconsidered, so called back and spoke to 'Cancellations'. They then increased offer to include Talk More Anytime for free for 12 months (usually priced at £8 / month)
Day 3: reconsidered, so called back and spoke to 'Cancellations' ("I've a large termination charge to pay to leave TalkTalk, and yet your monthly costs are also more than TalkTalk's. I'm not sure this makes sense to me?"). They then improved offer by adding £70 credit to account to assist with TalkTalk termination costs, and reduced monthly charge to £26)
Day 4: reconsidered one final time ("Why would I change package to 50 Mbps, when TalkTalk is up to 76, meaning I'm not guaranteed an improvement, whilst still paying more?"), so called back and spoke to 'Cancellations'. They then increased package to Vivid 100 Mbps, and reduced overall annual charge (£22 / month for first three months and £27 / month for remainder of year).

Finally, I've also paid upfront for the landline charge (normally £19 / month) at £196, which is effectively only £16.33 / month (and £19 is subtracted from twelve monthly bills after making this one-off payment of £196, thereby saving £32 over the year).

Total costs for year: (3 x £22) + (9 x £27) - £32 = £277 / year (ie £23.08 / month)

Sticker price of this package would have been [£34 (Vivid 100) + £8 (Talk More Anytime)] x 12 + £70 (one off credit) = £574

(Actually, not sure I should include £70 credit in 'sticker price' since that won't apply unless you're claiming assistance with other provider's termination charges)

11 Comments

This isn't a deal it's just the result of your negotiation with the cancellation team, it's a pity Virgin along with others don't reward loyalty. It's a pain in arse having to go through cancelling every year just to get a decent deal. Mine will go up £25 in December if i don't play the game.

Well done! 😁

If you are out of contract or have had the price rise increase you can also get 100 BB only for £22 and change and 200 for £28 through retention’s. cancel make sure your account let’s them call you and get a call in one or two days.
Edited by: "eslick" 25th Oct

All credit to OP to persevere to get this deal but no wonder I always wait ages to get through to customer services with everyone trying there hardest to negotiate.

It's ridiculous what you have to go through in order to get "loyalty" deal.Must have phoned 10times before I got someone who could actually help,unfortunately will have to go through the whole palava again in 6months. Furthermore have no idea if I've got a good deal as everyone's price structure is different.Been with Virgin for 22years and must have said "why are you giving new customers good deals but completely ignoring loyalty" a 100 times over that period!

left virgin due to rubbish upload speed

Original Poster

Yes, frustration understood, and VM's sales business model clearly needs to be gamed.

But, they have the best reputation for broadband provsion in my area, and if HotUK'ers can start with a decent deal as new customers then hopefully the annual negotiations might be a little less of a chore?

(Aside, I'm not sure how a negotiating strategy that works wouldn't count of a 'deal' here - whilst appreciating that it isn't as easy to get as just clicking something cheap from Amazon? Given that VM's cancellations team clearly wany to avoid a lost customer, I'd also be keen to know what bargaining points others used).

Negotiation is simple.

At the end of your contract call and say you are leaving, don't bother having a discussion with the advisers at this point.

Wait until they call you back (it may take a week or two), you are now talking to the people who can do the good deals.

It is good advice to just cancel and wait for a phone call from them in a few days, but beware what happened to us, my wife was at work when the call came to her phone and she couldnt answer it and they never phoned again !

I cancelled on Monday 23/Oct/2017 and got a call back today offering me new customer prices.
I got a call from retention's team offering £33 which is the same a a new customer would get.

STEVENCOLBERT7725th Oct

I cancelled on Monday 23/Oct/2017 and got a call back today offering me …I cancelled on Monday 23/Oct/2017 and got a call back today offering me new customer prices.I got a call from retention's team offering £33 which is the same a a new customer would get.


Which package and for how long is the contract for?
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