Vodafone home broadband fibre optic 38mbps £20pm (or 76mbps £24pm)

Excellent price and good find hot

Worst company according to Which

I'm with SSE who 4th top

Banging price to be fair, especially for unlimited fibre! Currently with Sky and had to negotiate hard for unlimited 38 fibre and line rental at a little over £22 pm, despite being with them for six years now.

I had vodaphone broadband until recently, it was terrible. Thankfully they put the price up so I could leave my contract early! Their broadband fell over at least three times a day. Wireless signal is terrible. Plus you have to use their router. I've had sky, EE and now BT, never had theseissues with any of these suppliers (all on same wiring/ landline). I would never touch vodaphone broadband again.

DOUG31128 m ago

I had vodaphone broadband until recently, it was terrible. Thankfully they …I had vodaphone broadband until recently, it was terrible. Thankfully they put the price up so I could leave my contract early! Their broadband fell over at least three times a day. Wireless signal is terrible. Plus you have to use their router. I've had sky, EE and now BT, never had theseissues with any of these suppliers (all on same wiring/ landline). I would never touch vodaphone broadband again.Read lessRead more

It’s been working perfectly for me since I changed to it on 30th August. Speeds are as good as - or higher than - Plusnet who I had before.

While their router has been rock solid for me others have got the username/password from Vodafone to use their own.

My bt is about to expire and I want to leave as I'm paying £35.49 a month and to renew I've been offered £39.99 work that one out! What my question is, when I leave bt, I may go for this deal, will I need to pay for the router (delivery charge) as I have got the bt smart hub which they are all the same to a degree I presume.

Disco.Dave17 m ago

…https://www.google.co.uk/search?ei=dOu2Wez6DoXDwQKL5rawBg&q=vodafone+broadband+worst+company+&oq=vodafone+broadband+worst+company+&gs_l=mobile-gws-serp.12...16743.37049.0.38528.27.26.1.0.0.0.262.3396.8j12j5.25.0.foo%2Ccfro%3D1%2Cnso-ehuqi%3D1%2Cnso-ehuui%3D1%2Cewh%3D0%2Cnso-mplt%3D2%2Cnso-enksa%3D0%2Cnso-enfk%3D1%2Cnso-usnt%3D1%2Cnso-qnt-npqp%3D0-1701%2Cnso-qnt-npdq%3D0-54%2Cnso-qnt-npt%3D0-1%2Cnso-qnt-ndc%3D300%2Ccspa-dspm-nm-mnp%3D0-05%2Ccspa-dspm-nm-mxp%3D0-125%2Cnso-unt-npqp%3D0-17%2Cnso-unt-npdq%3D0-54%2Cnso-unt-npt%3D0-0602%2Cnso-unt-ndc%3D300%2Ccspa-uipm-nm-mnp%3D0-007525%2Ccspa-uipm-nm-mxp%3D0-052675...0...1.1j4.64.mobile-gws-serp..1.19.2748...0j35i39k1j30i10k1j0i13k1j33i21k1j33i160k1j0i20k1j0i22i30k1j0i22i10i30k1.QyK-DxupnMURead lessRead more

You do realise that if you put any ISP name in front of "broadband worst company" into Google you'll get bad reviews for all of them not just Vodafone.

villians19847 m ago

My bt is about to expire and I want to leave as I'm paying £35.49 a month …My bt is about to expire and I want to leave as I'm paying £35.49 a month and to renew I've been offered £39.99 work that one out! What my question is, when I leave bt, I may go for this deal, will I need to pay for the router (delivery charge) as I have got the bt smart hub which they are all the same to a degree I presume.Read lessRead more

Definitely shop around first and quote as many alternative cheaper deals to BT. If they can't or won't offer you a better deal then leave! There's no rewards for customer loyalty these days, so if it's not right then vote with your (virtual) feet!

atippett18 m ago

Definitely shop around first and quote as many alternative cheaper deals …Definitely shop around first and quote as many alternative cheaper deals to BT. If they can't or won't offer you a better deal then leave! There's no rewards for customer loyalty these days, so if it's not right then vote with your (virtual) feet!Read lessRead more

Was on phone to bt today. I'm currently on the infinity 1 (which is good service speeds tbh) yet I tell them I want to keep the same but lower my costs as I've seen better prices elsewhere. They come back saying I can have the infinity 2 (which are faster speeds) for £4 more. I replied saying I'm happy with my current speeds so why would I want to pay £4 more, that's all they could stretch to apparently so I'm off on my bike looking for a new broadband provider

DOUG311248 m ago

I had vodaphone broadband until recently, it was terrible. Thankfully they …I had vodaphone broadband until recently, it was terrible. Thankfully they put the price up so I could leave my contract early! Their broadband fell over at least three times a day. Wireless signal is terrible. Plus you have to use their router. I've had sky, EE and now BT, never had theseissues with any of these suppliers (all on same wiring/ landline). I would never touch vodaphone broadband again.Read lessRead more

Was a it Vodafone or their router? Reading the forums the problems vanish of you change their terrible router for something decent, that said the same is true for most ISPs

I'm currently with BT Infinity and my year is up in 30days. If I went for the Vodafone deal tonight, how many days does it usually take to switch over? Does anyone know? BT's reliability has been good (not great) but their only retention offer was £32.99p/m so time to bail me thinks

Anyone on Virgin media who has recently been hit with a price increase, I set about cancellation process- I set up a move to Vodafone on their £25 per month 38mb broadband free Sonos deal- two days later Virgin called and offered me £20 per month, weekend calls, 100 BM broadband (previous on 50mb) and free line rental for 12 months. Needless to say I have stayed with Virgin on this occasion, as Vodafone had no calls, slower network and I can do without the Sonos. Also Vodafone was for 18 months too.

Always found Virgin service to be decent too.

My contract with sky is up next month and was just about to sign up to another deal, when I got an email from sky to say they are extending my current deal for another 12 months. 38mb fibre for £19.50 a month, don't mind if I do

On the surface it doesn't sound like a bad deal although there seems precious little information about precisely what router they supply and how good it actually is.

I found this.

recombu.com/dig…ecs

And this on the Vofafone site.

mediacentre.vodafone.co.uk/pre…rs/

But on another of the Vodafone advice pages it suggested that there was just 1 USB port, where the above two links state there are 2.

Would like to get some accurate info first before jumping.

anybody using vodafone fibre know whether it's definitely ok to use your own router?(will they give you the username & pw?)

currently on BT infinity 1 (max speed of my line is about 50mbs) using the original Openreach fibre modem + my own good quality Asus router(the Asus is router only so need to do this combo), but do get reliable connection & speed.

but been paying the high £30+ price for a while and want to move, already with vodafone for mobile so been thinking of moving fibre to them as well if they have the best prices.

shininghero8 h, 43 m ago

I'm currently with BT Infinity and my year is up in 30days. If I went for …I'm currently with BT Infinity and my year is up in 30days. If I went for the Vodafone deal tonight, how many days does it usually take to switch over? Does anyone know? BT's reliability has been good (not great) but their only retention offer was £32.99p/m so time to bail me thinksRead lessRead more

I placed an order on the 10th September and got a confirmed switch date of the 26th, but you can choose the date you want to switch. Someone said the date could be up to November.

No1_Dave57 m ago

anybody using vodafone fibre know whether it's definitely ok to use your …anybody using vodafone fibre know whether it's definitely ok to use your own router?(will they give you the username & pw?)currently on BT infinity 1 (max speed of my line is about 50mbs) using the original Openreach fibre modem + my own good quality Asus router(the Asus is router only so need to do this combo), but do get reliable connection & speed. but been paying the high £30+ price for a while and want to move, already with vodafone for mobile so been thinking of moving fibre to them as well if they have the best prices.Read lessRead more

Yes I have done it just go onto support chat and they give you the details

villians19849 h, 26 m ago

My bt is about to expire and I want to leave as I'm paying £35.49 a month …My bt is about to expire and I want to leave as I'm paying £35.49 a month and to renew I've been offered £39.99 work that one out! What my question is, when I leave bt, I may go for this deal, will I need to pay for the router (delivery charge) as I have got the bt smart hub which they are all the same to a degree I presume.Read lessRead more

Although they are allowing customers to use their own "Openreach certified" routers, I can't see them letting you order without the bundled router.

£24 for 76mbps broadband inc line rental... anytime landline/mobile +£8 18 months contract sounds like a good deal. If ee decide to increase my prices i'll be jumping onto this deal

OrribleHarry11th Sep 2017

Was a it Vodafone or their router? Reading the forums the problems vanish …Was a it Vodafone or their router? Reading the forums the problems vanish of you change their terrible router for something decent, that said the same is true for most ISPsRead lessRead more

Your tied to their router. Just pleased to be rid. BT has been more stable and has better wifi coverage. Kids aren't moaning anymore about lag and games dropping out now

I've recently joined Vodafone broadband (meant to activate on 6th Sept., but didn't actually start till 8th due to an admin error or something - so 2 days without BB), and am currently regretting my decision. Moved from TalkTalk where I had no issues at all. Moved for the price (£25/month for the fibre 38, not set up charges etc, and the free Sonos Play 1).

My reason for regretting it is that the wifi signal from the router is awful. If I stand in the same room as the router (1st floor spare bedroom - that's where the phone socket is for some reason!), I get a nice 36Mbps download and 9Mbps upload. In the next room through a stud wall I get 30Mbps download and 8.5Mbps upload. If I go more than 1 room away, the download speeds drop significantly. On other side of house on same floor I get 0.5-4Mbps download and 6-7Mbps upload. Upstairs into the attic conversion I get 0.5Mbps download and 6Mbps upload. Downstairs to the utility room directly below the router's location I get 30Mbps download, 8Mbps upload. Into the main living room again through a stud wall, I get 18Mbps download and 7Mbps upload. On the other side of the hallway I get either no signal or very poor speeds on download. Bizarrely the upload speeds don't really change significantly, but the download speeds dropoff is distinct.

Going to be calling up tonight asking to use my own router, or I will be cancelling my service, as there's no point in having this service if in most of my house the broadband wifi isn't picked up and I end up using 4G.


So basically, if you are able to put your router centrally, and don't have much in the way between it and where you are likely to be when on wifi, it may be ok, otherwise expect significant speed drop offs. Their router's wifi is utter <insert your own choice of expletive here>.

I pay £18 per month for 110Mbps for Broadband & Weekend Calls with VIRGIN.

How?

- I actually cancelled my account with Virgin which was £42 per month for 50Mbps when my contract finished.
- Opened Talktalk account for £25/month and requested to keep my number.
- Virgin rang me back after 10 days when they had Talktalk request for porting number
- Virgin offered me £18 per month for 12 months plus 110Mbps instead of 50Mbps.
- I cancelled Talktalk transfer who then offered me £20 per month which I declined.
- And now I pay Virgin £18 per month for 12 months.

macas200010 h, 44 m ago

My contract with sky is up next month and was just about to sign up to …My contract with sky is up next month and was just about to sign up to another deal, when I got an email from sky to say they are extending my current deal for another 12 months. 38mb fibre for £19.50 a month, don't mind if I do Read lessRead more

Have you contacted sky before you got email? I am in same boat with sky

Good deal - I am yet to be activated until October (by choice) to switch to Voda but I went with the previous deal of £30 but included a free Sonos One (or other gift). If you factor in that deal included free delivery on the router then it's just under £100 extra I'm paying for the One

However is it worth switching to this deal as if Voda are good and I stay with them in 18 months time will it be better on a £24 pm billing system (plus an increases by then) or a £30 one but I guess there will be other offers I'll be switching to by then anyway.

btw - I'm currently on plus.net fibre - it's been pretty ropey (were always good a previous location using ADSL) to say the least but was the only supplier who would actually activate fibre when I took out the contract but Voda is such a saving its better to terminate with plus net earlier and i hate the split 18 broadband 12 month phone rental split. designed just to keep you from jumoing ship.

Disco.Dave17 h, 7 m ago

Worst company according to Which

Too bloody right. Was due to be connected last tuesday, still waiting......

I am interested in this but then I read the comments on here and also on broadband.co.uk/mob…ws/

Dave_dave697 m ago

I am interested in this but then I read the comments on here and also on …I am interested in this but then I read the comments on here and also on http://www.broadband.co.uk/mobile-broadband/providers/vodafone-mobile/reviews/Read lessRead more

Well it's worked perfectly for me so far!!! Switchover at 0815 on the day specified - speed and service have been 100%.- excellent emails explaining everything that was happening!

Even the Vodafone router has been rock solid.

If you Google you will find that BT, Sky and most of the others are considered rubbish by many people.

I have had a LOT more trouble with Plusnet (getting a refund - constant 15+ minute phone queues) than with Vodafone

BrianM39 m ago

Well it's worked perfectly for me so far!!! Switchover at 0815 on the day …Well it's worked perfectly for me so far!!! Switchover at 0815 on the day specified - speed and service have been 100%.- excellent emails explaining everything that was happening!Even the Vodafone router has been rock solid.If you Google you will find that BT, Sky and most of the others are considered rubbish by many people.I have had a LOT more trouble with Plusnet (getting a refund - constant 15+ minute phone queues) than with VodafoneRead lessRead more

Much better time than me. Multiple calls and online chat's to resolve problems, wasted day's off work and still not got internet after ordering in August......Be warned.

Justy10111 m ago

Much better time than me. Multiple calls and online chat's to resolve …Much better time than me. Multiple calls and online chat's to resolve problems, wasted day's off work and still not got internet after ordering in August......Be warned.Read lessRead more

Unless you go for the likes of Zen - for which you will pay a considerable premium - all the budget ISPs (including BT) can be bad if things go wrong. I used to think Plusnet were perfect until I need to chase them recently for a refund!

Lowest price for 40/10 in the history of FTTC?

Great deal.

Dang , was gonna get this but you cant keep your old number if you are with Virgin

Hmmm i gave my notice to cancel with virgin and its saying my line is stopped ???

kriswoj9 h, 51 m ago

My reason for regretting it is that the wifi signal from the router is …My reason for regretting it is that the wifi signal from the router is awful.Read lessRead more

Check for interference on whatever wireless channel the router is using; mine put me automatically onto channel 1 which already had four other devices on it. Changing it to channel 6 which was empty gave a huge boost in signal strength, you can check by downloading an a wifi analyser app, should show you something like this (wifi signal there is through 4 walls):


Also try changing the router into 2.4GHz only mode. It defaults to allowing 5GHz, which gives better bandwidth but worse reception at through obstacles; it sounds like that might be what yours is using with the dropoff you've described. Forcing it to use the lower frequency should bump up reception a little.

helloyoufool8 h, 28 m ago

Good deal - I am yet to be activated until October (by choice) to switch …Good deal - I am yet to be activated until October (by choice) to switch to Voda but I went with the previous deal of £30 but included a free Sonos One (or other gift). If you factor in that deal included free delivery on the router then it's just under £100 extra I'm paying for the OneHowever is it worth switching to this deal as if Voda are good and I stay with them in 18 months time will it be better on a £24 pm billing system (plus an increases by then) or a £30 one but I guess there will be other offers I'll be switching to by then anyway.btw - I'm currently on plus.net fibre - it's been pretty ropey (were always good a previous location using ADSL) to say the least but was the only supplier who would actually activate fibre when I took out the contract but Voda is such a saving its better to terminate with plus net earlier and i hate the split 18 broadband 12 month phone rental split. designed just to keep you from jumoing ship.Read lessRead more

I took out the £30 free gift deal also. Would probably have gone for this. I hadn't thought about paying £30 rather than £24 after the deal ends...mmm.

I'm with Plusnet too, although the service has been faultless, I'm leaving them as my deal ran out and I was paying £35.46 overall. My line rental (saver) is paid until 25th October, but I'm switching on 26th September. I knew they wouldn't do a retention deal and needed to get away from that separate phone contract.

Thar1 h, 21 m ago

I took out the £30 free gift deal also. Would probably have gone for this. …I took out the £30 free gift deal also. Would probably have gone for this. I hadn't thought about paying £30 rather than £24 after the deal ends...mmm.I'm with Plusnet too, although the service has been faultless, I'm leaving them as my deal ran out and I was paying £35.46 overall. My line rental (saver) is paid until 25th October, but I'm switching on 26th September. I knew they wouldn't do a retention deal and needed to get away from that separate phone contract.Read lessRead more

Out of interest how much are you being charged for going? They sent me an email to say it was only £44 - was expecting a lot more since i effectively had 6 months of the broadband still to run.

I though they had actually stopped the 18 month broadband packages but just checked and see they are still the norm.

helloyoufool23 m ago

Out of interest how much are you being charged for going? They sent me an …Out of interest how much are you being charged for going? They sent me an email to say it was only £44 - was expecting a lot more since i effectively had 6 months of the broadband still to run. I though they had actually stopped the 18 month broadband packages but just checked and see they are still the norm.Read lessRead more

I'm out of contact so shouldn't be charged. I just lose 1 month of line rental @ £15.49.

BrianM6 h, 50 m ago

Unless you go for the likes of Zen - for which you will pay a considerable …Unless you go for the likes of Zen - for which you will pay a considerable premium - all the budget ISPs (including BT) can be bad if things go wrong. I used to think Plusnet were perfect until I need to chase them recently for a refund!Read lessRead more

Yep Zen are awesome but nearly £50 Inc line rental.

Thar2 h, 43 m ago

I took out the £30 free gift deal also. Would probably have gone for this. …I took out the £30 free gift deal also. Would probably have gone for this. I hadn't thought about paying £30 rather than £24 after the deal ends...mmm.I'm with Plusnet too, although the service has been faultless, I'm leaving them as my deal ran out and I was paying £35.46 overall. My line rental (saver) is paid until 25th October, but I'm switching on 26th September. I knew they wouldn't do a retention deal and needed to get away from that separate phone contract.Read lessRead more

The free gift deal is better than this one.
£6 X 18 = £108
A Sonos Play 1 brand new sealed with receipt can easily be sold for £155 on a forum or £160 on eBay as the prices have gone up to RRP £199 recently.

heavywater3 h, 36 m ago

Check for interference on whatever wireless channel the router is using; …Check for interference on whatever wireless channel the router is using; mine put me automatically onto channel 1 which already had four other devices on it. Changing it to channel 6 which was empty gave a huge boost in signal strength, you can check by downloading an a wifi analyser app, should show you something like this (wifi signal there is through 4 walls):[Image] Also try changing the router into 2.4GHz only mode. It defaults to allowing 5GHz, which gives better bandwidth but worse reception at through obstacles; it sounds like that might be what yours is using with the dropoff you've described. Forcing it to use the lower frequency should bump up reception a little.Read lessRead more

Will do, I'll get that downloaded soon. The vodafone router app indicated how many other signals were in each of the channels, although how accurate this was I do not know. I had already changed the channel to 11 as it said this had 0 other signals in that channel. Made no difference to the signal.

Regarding the 2.4/5GHz, the device I was using for the speed tests was connected to the 2.4GHz one, and it picked up the notable drop off. Are you saying that if I disable the 5GHz, the 2.4GHz signal gets an overall power boost? ~I can't see an option for disabling the 5GHz signal, so will maybe look into if that's possible.

However, it may all be a non-issue (for me anyway) now, as after speaking to customer service there complaining about the rubbish signal, I made the suggestion of using my old TalkTalk router which I had no problems with. the guy agreed that this was a reasonable solution so gave me my username and password! So in theory, once I get it plugged back in, everything should go back to how it was when I was with TalkTalk, wifi wise anyway. If it does, and I can't see any reason why it wouldn't, I think I'll be staying with them after all!

Other points for anyone considering joining Vodafone - I've spoken to several CS agents now, and they've all been really helpful, knowledgeable and clear, which has been better than similar experiences talking to TalkTalk CS agents. However, Vodafone do appear to make more mistakes. Broadband was delayed due to an admin error. I wanted to bring my old phone number with me, but it wasn't ported across. A request to get it made on the 7th, I was told today was closed without them actually doing it, so they've reopened the request. I got an email from Vodafone welcoming me to the broadband, which stated an activation date of 30/8/17, even though it was actually 6/9/17 that I was activated. So they've not done too well in first impressions, but the manner of the CS agents has been very good.