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Voxi is offering unlimited data for £20 but still advertising it as only 45gb
-189° Expired

Voxi is offering unlimited data for £20 but still advertising it as only 45gb

13
Posted 29th SepEdited by:"ibiza"

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I'm on the £20 package but noticed I was using no data. So I dropped to the £15 package to happen at the end of the month, & started using the data tethered to my computer to see how much I was using.

It still remained at 45GB left.

So I swapped back to the £20 package by cancelling the change & got this message

"You'll keep your current plan.

This will cost £20 per month and includes:

  • Endless data
  • Endless minutes, texts and picture messages
  • Endless social data"

So I have a rather pointless Endless data & Endless social data - which accounts for nothing coming off the 45gig my accont page shows.

Its probably been like this since last month.

While Voxi seems like an afterthought to vodafone, you would have thought they would have mentioned it while the offers on the £10 & £15 packages were running.
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13 Comments
Numpty. Seriously.
38567103-ADMPC.jpg@ 17:50 new member for holidays (cos they include Turkey in Roaming)
You do realise by posting this, they're gonna get rid right?????
I've been with them for over a year and I think the counter has been broken the past couple of months.
I was on the 45GB plan and it kept saying 45GB remaining even though I have way more usage on sites outside the "Endless Social Data" list (and it definitely used to decrease).
I lowered my plan to the 20GB for £15 and now it is still "stuck" at 20GB remaining after a whole week.

38567167-BSHAU.jpg
(not complaining, just don't think it's unlimited for you)
Why would you let them know.
Delete now please
I was on voxi until a few days ago changed to virgin as better speed in my area, anyway my data never went down (was on the 8gb plan) for the last month or so. Someone on here posted that its due to vodafone doing maintance and they give you unlimited during this period? No idea if thats why? But the counter never went down!
Is 5G included? And this is part to Vodafone, yeah?
LooX99ztsse5e
Hope you all check your payments every month, constantly overcharge via credit card, takes weeks to refund as CS are hopeless. CS said it's a common glitch and blamed the bank!
If its an error

Why is it telling me in the writing I copied in that I have "endless data"?

I think it may be a change since the 8gb & 20gb came in for the £10 & £15 packages (until the end of the month, but if you signed up for it then it stays)
Polar129/09/2019 07:27

Hope you all check your payments every month, constantly overcharge via …Hope you all check your payments every month, constantly overcharge via credit card, takes weeks to refund as CS are hopeless. CS said it's a common glitch and blamed the bank!


So? Complain to bank, you're covered, and refund is done before investigation.
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