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WaterSure Plus 50% discount for eligible customers at  Thames Water
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WaterSure Plus 50% discount for eligible customers at Thames Water

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Posted 19th Jun 2018

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I was having a look around for any discount schemes for my parents and found this; its pretty useful for those eligible who are struggling with the rising cost of living. Its not really advertised much and so this could help others, especially those already paying more for having a meter.

From the Thames Water site (I believe other suppliers may have similar schemes):

"We understand that paying bills can be a worry, particularly if you are struggling with money.

WaterSure Plus is just one of the ways we can help make things easier, by reducing qualifying customers’ bills.

It is available for all our household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill.

If you are eligible for Watersure Plus, you will receive a 50% reduction to your future charges from the date we receive your application. So send it to us straight away"
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20 Comments
Thought that said water share for a momemt
Its a good scheme and very easy to claim.
Just make sure you make a note to claim the next year as no reminders are sent.
For people on a water meter you can claim water sure.
Capping eligible customers’ bills at £374 for the year.

WaterSure Plus
Can be claimed If you own your own house or flat, Council tennants who pay water charges as part of their rent etc.
Just remember to claim every year.
I have helped 5 neighbours in total where I live it is an easy thing to do.
Very basic form.
Edited by: "bigwheels" 19th Jun 2018
Thanks for posting a great deal.
About time you poor Englanders got something of Westminster merit$ back. Heat OP!
Most water companies have affordability schemes but they go by other names. Always worth checking with your provider if you're struggling.
Not great if you're in a United Utilities area, thanks for posting though!

"You may be eligible if you, or any member of your household, receives any of the following benefits/tax credits:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Pension Credit
  • Income-related Employment and Support Allowance
  • Universal Credit
And in addition, either:

  • receive Child Benefit for three or more children under 19 living at the same address and still in full-time education; or
  • you, or any member of your household, have one of the following medical conditions, which causes significant extra water use:
    • Desquamation (flaky skin disease)
    • weeping skin disease (eczema, psoriasis, varicose ulceration)
    • incontinence
    • abdominal stoma
    • Crohn's disease
    • ulcerative colitis
    • renal failure requiring home dialysis (except where the health authority contributes to the cost of the water used in dialysis)
    • other medical conditions can be accepted if the condition uses significant amounts of water and is supported by a signed certificate issued by a Doctor or registered practitioner"


unitedutilities.com/ser…re/
Free water in Scotland 🏴?????? I don’t understand why you have to pay in England
ahleung19/06/2018 16:28

Not great if you're in a United Utilities area, thanks for posting …Not great if you're in a United Utilities area, thanks for posting though!"You may be eligible if you, or any member of your household, receives any of the following benefits/tax credits:Income SupportIncome-based Jobseeker's AllowanceHousing BenefitWorking Tax CreditChild Tax Credit (except families in receipt of the family element only)Pension CreditIncome-related Employment and Support AllowanceUniversal Credit And in addition, either:receive Child Benefit for three or more children under 19 living at the same address and still in full-time education; oryou, or any member of your household, have one of the following medical conditions, which causes significant extra water use:Desquamation (flaky skin disease)weeping skin disease (eczema, psoriasis, varicose ulceration)incontinenceabdominal stomaCrohn's diseaseulcerative colitisrenal failure requiring home dialysis (except where the health authority contributes to the cost of the water used in dialysis)other medical conditions can be accepted if the condition uses significant amounts of water and is supported by a signed certificate issued by a Doctor or registered practitioner"https://www.unitedutilities.com/services/your-bill/difficulty-paying-your-bill/watersure/


Same with mine. Thought it was too good to be true.
surnjit2 h, 52 m ago

Free water in Scotland 🏴?????? I don’t understand why you have to pay i …Free water in Scotland 🏴?????? I don’t understand why you have to pay in England



You're welcome.
surnjit3 h, 3 m ago

Free water in Scotland 🏴?????? I don’t understand why you have to pay i …Free water in Scotland 🏴?????? I don’t understand why you have to pay in England


There is only Air now we don't pay for but come 2021 Sadiq Khan is going to make us pay £12.50 a day ULEZ charge, T Charge at £10 Plus £11.50 Congestion charge,
Has any changed over to metered and it worked to their advantage?
And is it possible to apply Watersure Plus on a metered bill?
We qualify for our water supply (Affinity) but not for our drainage (Thames) as they take into account your benefits when assessing household income
Free water in Scotland is understandable considering the abundance of it. Really they should be charged when they get Sun.
davening10 h, 1 m ago

Has any changed over to metered and it worked to their advantage?And is it …Has any changed over to metered and it worked to their advantage?And is it possible to apply Watersure Plus on a metered bill?



Meter saving yes, when I was in a 1 bed flat and paying more than my mate on a 3 bed house just 2 min wak away.
Got meter and went from £30.00 a month to about £10.00 but that was in the 1997 i think.

Waster sure is for meters and water sure plus is for non metered.
jameswalker45713 h, 41 m ago

Same with mine. Thought it was too good to be true.


The first line said something like "receives any of the following..."
I dont think you need to qualify for all of them alltogether.

[But missed the "And in addition" oh dear. But hopeful, I reckon call and doublecheck]
Edited by: "davening" 20th Jun 2018
Shame you can't change water suppliers like you can with everyhthing else
Op thank you i managed to get this God bless you and those you love.
Thanks so much OP for posting this. I've applied this for my pensioner mother and just received the confirmation letter today stating a 50% reduce fee. I have no idea when such scheme was available. This will save me 50% as I have been paying for my mother for the past few years.

Thanks again! :-)
I really need some help. Can someone explain to me if I have no meter would I be entitled to get 50% off discount on my bills
Has to be a water meter unfortunately
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