World of final fantasy - Day One Edition w/bonus content PS4 (not Vita) @ Simply games - £29.99
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World of final fantasy - Day One Edition w/bonus content PS4 (not Vita) @ Simply games - £29.99

64
Posted 16th Sep 2016
Best price I could see for the PS4 version. Please correct if wrong.

I wouldn't expect the PS4 version to go much lower.

The WORLD OF FINAL FANTASY Day One Edition features the game and extra digital bonus content including:

- Sephiroth summon

- White Chocobo: Choco-gallop to Grymoire's rescue on this rare, white chocobo.

- Glow Moogle: Add a little sparkle to your stacks with this shining moogle star.

- Red Bonnetberry: Put some merry in your tonberry with this cherry-robed mini menace.

- Japanese VO DLC: play the game with the Japanese voice-overs

Please note this is a preorder and will be released end of October.

TCB available and free UK delivery.
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64 Comments
PrinceRules64

I got a response nice and quick, which I will quote in full for the sake … I got a response nice and quick, which I will quote in full for the sake of not omitting anything:Seems fair. I will reply to them asking if they have any Day One Editions left in stock, and if they do that I would be happy to keep the sale with them and return my basic edition if a Day One copy is immediately dispatched in exchange, as opposed to return and full refund. I will offer to send it either Return To Sender or their choice of shipping if they will refund the cost. I don't think they have an obligation to pay return postage, so I will pay it if reasonable, but the offer of replacement should be more appealing to them than the full refund... assuming they have any to give.The relevant rules are http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act and to a lesser extent http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations since the primary issue is that it's 'not as described'.p.s. this reply came an hour ago I was just very slow doing some background reading and writing this post.



Thanks for the info but why should we pay anything additional such as return postage when the fault is not our own?

If they send the correct copy out after receiving this returned then surely we should receive a partial refund for inconvenience and expenditure.
Edited by: "Hiltron09" 26th Oct 2016
PrinceRules64

I got a response nice and quick, which I will quote in full for the sake … I got a response nice and quick, which I will quote in full for the sake of not omitting anything:Seems fair. I will reply to them asking if they have any Day One Editions left in stock, and if they do that I would be happy to keep the sale with them and return my basic edition if a Day One copy is immediately dispatched in exchange, as opposed to return and full refund. I will offer to send it either Return To Sender or their choice of shipping if they will refund the cost. I don't think they have an obligation to pay return postage, so I will pay it if reasonable, but the offer of replacement should be more appealing to them than the full refund... assuming they have any to give.The relevant rules are http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act and to a lesser extent http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations since the primary issue is that it's 'not as described'.p.s. this reply came an hour ago I was just very slow doing some background reading and writing this post.



Thanks for this. A right #### up.
well, won't be using these clowns again.
I'm in the same boat. I opened the game though in case it was just a printing error and the code was in the box but no luck. contacted them saying I want to swap with any day one editions because they misadvertised it

26 October 2016 13:42Thank you for your email, Unfortunately the only … 26 October 2016 13:42Thank you for your email, Unfortunately the only stock that we have left is now standard edition so we are unable to exchange the game for a Day One copy. You can return the game for a full refund however if you wish to.Kindest RegardsSimplyGames Customer Service

I will message them once more to ask them to detail how they would like me to return it (they said in the last email that I should ask and they will send me the details). As long as they don't ask for an overly expensive postage option I will stick to their request exactly in order to avoid liability if it gets lost in the mail, and will probably take additional photo/video just in case as proof of postage.
To be clear I do not at this point assume they are being dishonest, I will give them the benefit of the doubt while maintaining due caution and professional scepticism. It is unfortunate but I can order from Amazon for a few pounds more, or maybe even flubit. I do trust flubit, but I think I will just order direct from amazon for a few pounds extra on the safest bet.

Hiltron- I don't think there is any consumer protection in any form to say we are free from reasonable return costs. Sometimes you just have to bite the bullet.

Tee_Doff- Happy to help. It's great when the community can help each other like this with information.

Old_King- I wouldn't blame you but I think they have been very polite (and quick) in their responses so I'm taking it as an exception and not judging it either way. They could have offered something like partial credit or sought codes from supplier, but not doing that is not a crime.
If anything I feel like Square-Enix has acted dishonestly by shipping any day one copies that are not Day One Edition, I mean it makes no sense to be receiving a box two days before release which is not Day One Edition. It would be like receiving a Third Edition Reprint book before initial launch... someone would call foul. It makes the whole thing look like a scheme designed for illegitimate reasons.

Arif- thank you for confirming it and posting here, now my last doubt is alleviated. I once wasted my time contacting support about Assassin's Creed Revelations but it was just poor communication as the codes were in the box after all. Lesson learnt...
Edited by: "PrinceRules64" 26th Oct 2016
Should have just kept my Amazon order. Saving £4 wasn't worth the hassle on this occasion.
Think I'm going to argue with them. Not paying postage for their error.

Just for principal or I'll do a charge back.

For those that don't know, charge back investigations can cost the merchant upwards of £5-10.
Hiltron09

Think I'm going to argue with them. Not paying postage for their … Think I'm going to argue with them. Not paying postage for their error.Just for principal or I'll do a charge back.For those that don't know, charge back investigations can cost the merchant upwards of £5-10.



Fight the good fight.

They claim not to have any day one stock so it is refund or nothing. I'm sending it back tomorrow and have ordered from Amazon.

No offer of credit, or anything else other than a stock email saying they apologise. I've asked about who pays for return delivery, no response and no instructions on how to send the item back, other than an address.
Tee_Doff23

Fight the good fight. They claim not to have any day one stock so it is … Fight the good fight. They claim not to have any day one stock so it is refund or nothing. I'm sending it back tomorrow and have ordered from Amazon. No offer of credit, or anything else other than a stock email saying they apologise. I've asked about who pays for return delivery, no response and no instructions on how to send the item back, other than an address.



Considering I ordered early September, I find it inconceivable they had no further stock of the day one edition.

I suggest they had no stock of it at all and have made a balls up but just sent them anyway.

Hopefully they will do the right thing and take it on the chin.
No way I'm paying for return postage.
what crap customer services their responses are just copy paste emails. I'm going to return it even though I took the wrapping off
ChrisIW

No way I'm paying for return postage.



So you are keeping it then? (not sure how else you are going to get it back to them..)
Just stick the game back in the packet and sent it back to them. The address is the same as what customer service is providing and already has postage stamp on it.
Just had this come through via email:

"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"

Thoughts?
Urgh great.
Same just happened to me. Unbelievable. So instead of just asking everyone affected whether they still want the game despite not being the Day one edition, they just send it anyway. Main reason I pre-ordered was literally just for sephiroth.
And more annoyingly, I opened the game thinking it may have the code inside, but nope.
XLAAX

Urgh great.Same just happened to me. Unbelievable. So instead of just … Urgh great.Same just happened to me. Unbelievable. So instead of just asking everyone affected whether they still want the game despite not being the Day one edition, they just send it anyway. Main reason I pre-ordered was literally just for sephiroth.And more annoyingly, I opened the game thinking it may have the code inside, but nope.



Snap, the Sephiroth summon is what I want too otherwise I wouldn't be greatly bothered.
Tee_Doff23

Just had this come through via email:"We can confirm that your postage … Just had this come through via email:"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"Thoughts?



Anyone chance of putting a screenshot up (without personal details if course) as they have failed to answer my query regarding reimbursement.
Hiltron09

Anyone chance of putting a screenshot up (without personal details if … Anyone chance of putting a screenshot up (without personal details if course) as they have failed to answer my query regarding reimbursement.



i.imgsafe.org/0e4…png

Tee_Doff23

https://i.imgsafe.org/0e4a44ab55.png



Thank you very much.
game are offering £31 trade in (price match cex) if anyone was planning to buy something from them anyway
which.co.uk/con…ons
"Returning Faulty Goods - Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty."
I don't think it's clear cut, but I can see this clause lending credence to it. However I am going to send by Return to Sender as I am not prepared to send by premium post on faith as to me they made no such recommendation or offer.
Tee_Doff23

Just had this come through via email:"We can confirm that your postage … Just had this come through via email:"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"Thoughts?

... Please could you send me the details of exactly how you would like me … ... Please could you send me the details of exactly how you would like me to return it to you, I would like to get it back to you safely ...

Arif123

game are offering £31 trade in (price match cex) if anyone was planning … game are offering £31 trade in (price match cex) if anyone was planning to buy something from them anyway



31 for GAME credit (ew), or £28 for cash against the £30 we paid... it's convenient sure, but GAME will just use it to con some poor naive customer who will pay too much, and simplygames will keep a sale they haven't earnt. I would rather return it personally.
Tee_Doff23

Just had this come through via email:"We can confirm that your postage … Just had this come through via email:"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"Thoughts?

... Please could you send me the details of exactly how you would like me … ... Please could you send me the details of exactly how you would like me to return it to you, I would like to get it back to you safely ...

Arif123

game are offering £31 trade in (price match cex) if anyone was planning … game are offering £31 trade in (price match cex) if anyone was planning to buy something from them anyway



​good point but I'm too lazy to return it and I'm buying a ps4 pro from game anyway
Tee_Doff23

Just had this come through via email:"We can confirm that your postage … Just had this come through via email:"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"Thoughts?

... Please could you send me the details of exactly how you would like … ... Please could you send me the details of exactly how you would like me to return it to you, I would like to get it back to you safely ...

Arif123

game are offering £31 trade in (price match cex) if anyone was planning … game are offering £31 trade in (price match cex) if anyone was planning to buy something from them anyway



Cost me £0.96 and got a proof of postage and receipt, which I have emailed to them. Hopefully gets my money back quicker, and less chance of them saying they haven't received it!

Royal pain in the bottom though.
i think zavvi has the next best price. however the product description doesnt say anything about day one edition. but the product pictures show the day one edition. what do you think? anyone already ordered from zavvi?
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