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Xbox 360 Disc Replacement Program
If, for any reason, you have a damaged Microsoft® Xbox 360 disc and like to replace it, please review the information below:

THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.

This program only applies to games where Microsoft is the publisher, and is subject to availability. To check and see if your game is available for replacement.

For additional terms and conditions on this policy, please review the Terms and Conditions.

Please allow two weeks for delivery.

18 Comments

Reading the terms it says has to be over 10% damaged to be replaced. Would a disc being snapped in half count or would they think your taking the smeg?

Original Poster

why not try it out. the game is useless as it is so you dont realy have anything to loose

I think there's a £10 charge for a replacement but it's better than buying the same game for £40 again.

Is the Xbox 360 sold out atauthorized retailers over here?

plus 4-6 weeks for return ! eek

i would rather pay £1.50 first to my local indie store to "restore" the disc with their £3,000 machine.

jiggerjay

i would rather pay £1.50 first to my local indie store to "restore" the … i would rather pay £1.50 first to my local indie store to "restore" the disc with their £3,000 machine.



Would that "local indie store" happen to be called Entertainment Exchange?

jiggerjay

i would rather pay £1.50 first to my local indie store to "restore" the … i would rather pay £1.50 first to my local indie store to "restore" the disc with their £3,000 machine.



I totally agree but Microsoft might replace discs that are in really bad condition, that shops can't repair.

This deal has come at a really good time, as my bros Gears of War just cracked and no longer works, so i think he might want to try this offer out and i don't think he'll mind waiting since he can use mine while i'm staying around for a bit.

Thanks to the OP for listing this deal.

I had a broken Gears disc (cracked by my breaking 360 as it died) I was told to send the disc for a replacement using this scheme. I filled out my credit card details on the form and sent the disc.

Guess what?

£10 mysteriously increased to £12.38 on my credit card statement!!

17.63 euro @ rate of 1.42

I don't know who's syphoning off this extra 25%. Is it my credit card company raking in via the exchange rate? It doesn't say that charges will be in some other currency besides pounds. All it says is the amount "plus any applicable tax". So maybe Microsoft just making sure the UK doesn't get a fair deal in any scenario.

I have used this to replace a damaged Viva Pinata disk that my kids had managed to crack from the centre spindle across the disc, being too heavy handed when puuting it in & taking it out of the case. I sent the damaged disc only (& the completed form) on a Thursday & the following Monday I had received a complete film wrapped original game with the case/cover, booklets, everything.

The percentage thing is that if you have a disk that's in bits (major damage), then you have to return at least 90% of the disk to qualify for the replacement program.

Apart from the fact that the £10 quoted mysteriously becam £12 plus due to the exchange rate of the price quoted in Euros, I found this to be a absolute winner.

Ollied

I'm sure I read somewhere that this type of replacement scheme works with most software and even some music cd's. It's something to do with you buying the licence and you're merely replacing the disc rather than the disc and the licence. Kind of makes sense to me. There's always a possibility I'm wrong though. I am a bloke afterall. :whistling:

The reason I asked about the name is that I know of a "local indie store" not far away called it, so that's why I asked - I was just curious as to whether it was the same place I know of, since I doubt all "local indie store's" can afford a £3k scratch-repair machine!

Voted this hot as I haven't see this before.

Added to my favourites, never know when i may need this... thanks OP

Moderator

Keep your comments in the thread civil please, I have removed some already.

I am not sure why my post was removed as it was not offensive, however could someone please explain why the previous comments were made about 'entertainment exchange'.

Seems a little harsh to censor me for asking a question based on someone's previous comment!:?

ade2j

Reading the terms it says has to be over 10% damaged to be replaced. … Reading the terms it says has to be over 10% damaged to be replaced. Would a disc being snapped in half count or would they think your taking the smeg?




' No replacement will be made if less than 90% of the damaged disc is enclosed. '
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