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    £115 pounds missing from my Quidco account???

    Shows paid out as Amazon vouchers last week and I dont have any knowledge about it. Has it happend to anyone else? Can I do something about it?

    21 Comments

    did u possibly click pay by accident I done that before but got my vouchers it does take a few days to generate

    My mother's just had the same problem. From putting in the request to receiving the code took 21 days and numerous messages to their support staff. The code came through eventually, but it was a pain wondering when it was going to turn up.

    Quidco have let me know there have been issues

    this was part of their email today ......

    Hi *****,

    We have an update for you from the Quidco Support team.

    Laura (Quidco Customer Care)

    Jan 25, 12:27 GMT
    Hi,

    I am very sorry for the delay in receiving your gift voucher, I can advise that there has been a slight delay with vouchers requested from the end of December and beginning of January.

    We have now resolved this issue and your voucher is being re-issued to you shortly. You should receive the code within the next 5 working days.

    I apologise for any inconvenience caused by this in the mean time.

    Hope this helps someone

    Edited by: "retep" 25th Jan

    Contact Amazon as vouchers show up when you go to pay for goods through Amazon as opposed to showing up in your account as cash.Happened to me but all money was there.

    Original Poster

    I didnt even ask for the vouchers. I dont even know that there was an option for vouchers instead of BACS. I saved all that for my son's birthday.

    maj2509

    I didnt even ask for the vouchers. I dont even know that there was an … I didnt even ask for the vouchers. I dont even know that there was an option for vouchers instead of BACS. I saved all that for my son's birthday.



    You should get an email if your account cashes out. Check your account settings right away to make sure the email address (and name too) hasn't been changed. You should probably also change your password.

    Edit: in fact the Amazon gift card itself gets sent to the email address registered as a code.
    Edited by: "Muir" 25th Jan

    Ask your wife

    I had the same issue resolved earlier today, just clicked on live chat and they gave me the voucher code right away.

    Original Poster

    prash_2k

    Ask your wife


    I thought about it but she aint got that much brain

    Original Poster

    moob

    I had the same issue resolved earlier today, just clicked on live chat … I had the same issue resolved earlier today, just clicked on live chat and they gave me the voucher code right away.


    Did you ask for Amazon vouchers or just issued anyway? I will have to use chat tomorrow.

    maj2509

    Did you ask for Amazon vouchers or just issued anyway? I will have to use … Did you ask for Amazon vouchers or just issued anyway? I will have to use chat tomorrow.



    If you know you didn't ask for a payout of any kind, check your account settings. In the event that someone got access to your account and changed the email to theirs (in order to get the Amazon code), you should report it right away because it usually takes Quidco a few days to process a payout, i.e. there's a chance the code may not have been sent yet and you can get it stopped.

    Original Poster

    Thank you all. I just scoured my junk folder where quidco have sent the amazon code. I didnt even ask for them.

    must've been the wife outsmarting you

    Why didn't you just withdraw to your bank? Much easier than vouchers.

    itsdavidjones1984

    Why didn't you just withdraw to your bank? Much easier than vouchers.


    you get 5% extra for withdrawing as amazon vouchers as opposed to cash so if you going to buy something at amazon why not enjoy the discount ??

    Original Poster

    mattmerch

    you get 5% extra for withdrawing as amazon vouchers as opposed to cash so … you get 5% extra for withdrawing as amazon vouchers as opposed to cash so if you going to buy something at amazon why not enjoy the discount ??


    I probably wont buy anything from Amazon

    maj2509

    I probably wont buy anything from Amazon



    apologies was just replying to the comment about withdrawing to your bank account being easier vouchers

    maj2509

    Did you ask for Amazon vouchers or just issued anyway? I will have to use … Did you ask for Amazon vouchers or just issued anyway? I will have to use chat tomorrow.


    I had requested my payout in Amazon vouchers - but they had already taken 17 days and no voucher had been issued. They issued it instantly via online chat.

    mattmerch

    you get 5% extra for withdrawing as amazon vouchers as opposed to cash so … you get 5% extra for withdrawing as amazon vouchers as opposed to cash so if you going to buy something at amazon why not enjoy the discount ??



    ​Good point!

    Original Poster

    I have spoken to Quidco chat today and they will look in to it. I know once I get Amazon vouchers, it will force me in to buying something which I wouldnt buy under normal circumstances (_;)

    I had an issue with never recieving my Amazon voucher code via email. I got onto the online chat and the assistant just gave me the code through the chat. He said there must have been a "glitch" with the email being sent out.
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