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    15 year old needs help - again.

    Xbox will NOT connect to XBL.

    It gives me some BULL error message saying "Can't sign in. A problem occurred while trying to sign in"

    I've reset my router - opened all ports + I've been asked to delete + recover my gamertag? It won't let me do that whilst not connected to XBL.

    Help again?

    4 Comments

    Have you done the tests on the dashboard
    if not go to settings/network then do the tests then tell us what that says.
    to recover your gamertag i think you can just delete the profile and redo it and it will give you the option there

    my daughters bf couldn't get his xbox online changed the cables over with the computer and they then both worked fine dont know why maybe dirty connections.

    Original Poster

    Yeah, tests on dashboard have been done, the quote in the original post, is what it gives me - I've been told to leave it for a while.

    Changed cables and everything!:(

    the tests on the dashboard tell you the specific error though,
    either ports or gateway etc...
    is your xbox picking up a IP address from the router ,might sound daft but is your router actually connected to the internet check your routers settings
    try creating a brand new gamertag and see if that connects to xbox live
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