1st experience shopping @ cdiscount, not happy & Updated to add company reply.

8 replies
Found 10th Sep 2009
After 10 days waiting for an order,I emailed them,and then and only then did they email me to tell me, my order is out of stock.

Not good customer service at all and have emailed them to tell them so.

As they told me in email,out of stock after they recieved my order......I think 10days to tell me, is way out of order......rant over.

Any one else got any experiences of this company...good or bad....



Update.....got a phone message from your company,stating a full refund to my card,also they have credited my account with money voucher to spend as I please
I guess it's a good way to apoligise and keep customers happy.
But still,out of stock should be advised asap.
I will try and ordered something and see how I get on,and if positive,I certainly will post a good review

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8 Comments

yes the same happened to me, id ordered two desks, only one arrived . we rang them and they assured us the other one was on its way, over a week later no sign of it so we rang them only to be told the order had been cancelled as the desk had been damaged in transit.. no email , phone call or anything. very poor customer service .
and why they had to cancel and not just send another one out is beyond me

i ordered a tv and wasn't there to accept it. i rang to find out what had happened to it and they told me it had be stolen. so they gave me my money back and i didn't re order. however i did get a cheap three door pine wardrobe from them..swings and roundabouts i suppose...

Hotscot

We are very concerned to read this thread and we would like the opportunity to discuss and resolve this with you. If possible, please contact us on 0845 688 6060 and ask to speak to a supervisor.

Kind Regards

Cdiscount.co.uk
Customer Services

Banned

cdiscount_uk;6255286

HotscotWe are very concerned to read this thread and we would like the … HotscotWe are very concerned to read this thread and we would like the opportunity to discuss and resolve this with you. If possible, please contact us on 0845 688 6060 and ask to speak to a supervisor. Kind Regards Cdiscount.co.uk Customer Services



what are they gonna say........its out of stock....sorry!!

i say keep this thread for all the cdiscount horror/dissapointment stories as they happen on a daily basis

i also received horrendous service after having my order accepted then the next day cancelled due to a credit check.....after paying in ful and not appling for credit

BE WARNED ALL ORDERS WILL ADD A CREDIT REFERNCE CHECK TO YOUR CREDIT SCORE REGARDLESS OF IF PAYING IN FULL OR NOT.......THIS IS COMPANY POLICY APPARENTLY:?

Banned

cdiscount_uk;6255468

CasparwhiteWe can confirm that a credit check is not performed on any … CasparwhiteWe can confirm that a credit check is not performed on any placed or processed order. We are more than happy to discuss this issue with you and we would ask you to give us a call on 0845 688 6060 and ask to speak to a supervisor.Kind Regards,Cdiscount.co.ukCustomer Services



i have spoken with your customer services team when this happened and i was told this is what happens by them STANDARD PROCEDURE

i then rang your payment processing company third eye and was told they did do a credit check

so either you are lieing or your staff are lieing my friend........i never received my order after the full amount was taken from my account

i have since sent a letter to your head office complaining about this and am yet to receive a reply on the matter

order numbers:
0908131229Q8D8U
0908131152Q8D6N

Original Poster

cdiscount_uk;6255286

HotscotWe are very concerned to read this thread and we would like the … HotscotWe are very concerned to read this thread and we would like the opportunity to discuss and resolve this with you. If possible, please contact us on 0845 688 6060 and ask to speak to a supervisor. Kind Regards Cdiscount.co.uk Customer Services


Update.....got a phone message from your company,stating a full refund to my card,also they have credited my account with money voucher to spend as I please
I guess it's a good way to apoligise and keep customers happy.
But still,out of stock should be advised asap.
I will try and ordered something and see how I get on,and if positive,I certainly will post a good review :thumbsup:

Original Poster

casparwhite;6256469

i have spoken with your customer services team when this happened and i … i have spoken with your customer services team when this happened and i was told this is what happens by them STANDARD PROCEDUREi then rang your payment processing company third eye and was told they did do a credit checkso either you are lieing or your staff are lieing my friend........i never received my order after the full amount was taken from my accounti have since sent a letter to your head office complaining about this and am yet to receive a reply on the matterorder numbers:0908131229Q8D8U0908131152Q8D6N


Strange to do a credit check if paying in full??? :thinking:
Keep us updated,and hopefully they come back on here to reply and resolve :thumbsup:
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