2 phones Enter, 1 Phone leaves

8 replies
Found 14th Dec 2009
Ordered a Phone through Dial a Phone, decent enough deal, getting a PS3 with it. Did this on Saturday night, got an email saying Order was cancelled and for certain reasons they couldn't disclose why.

So I went and found the same deal through someone else only this one had slightly less minutes and texts and you had to send ID once the phone was received to receive your gift. Now I got an email from dial a phone saying that my order has passed and an email from the other company saying they have posted the phone out.

So now I have 2 phones, 1 on the way and 1 that will ship on wednesday. The thing is I really wanted the Dial a Phone one first as they had better minutes and texts and you got the gift at the same time as the phone. So I should receive the phone from the other company first (tommorow)

So I know I have to phone them up as soon as it arrives as I have 7 days to cancel but do I need a reason or can I just say that I genuenly dont want it or explain the circumstance.

Also do I need to pay P+P to return it.

Thanks.

8 Comments

depending on who the other company is, should not be a problem returning it? but as it's just an unwanted item, you'll have to pay for return postage at least i suspect

best to go check their website returns policy first tho

you don't need a reason, you have 7 days to change your mind legally, it's called a cooling off period for distance sales which applies to anything bought online or over the phone. Just make sure you don't open the box, if it's being sent via courier you can refuse delivery and they will return to sender, would ring them and tell them this is what you intend to do though. Don't let them talk you out of it or tell you you have to accept as that is rubbish, If you do accept the delivery you will have to pay return postage.

Original Poster

juiceblaster;7224078

you don't need a reason, you have 7 days to change your mind legally, … you don't need a reason, you have 7 days to change your mind legally, it's called a cooling off period for distance sales which applies to anything bought online or over the phone. Just make sure you don't open the box, if it's being sent via courier you can refuse delivery and they will return to sender, would ring them and tell them this is what you intend to do though. Don't let them talk you out of it or tell you you have to accept as that is rubbish, If you do accept the delivery you will have to pay return postage.



What if it gets lost on the return back to them would I be liable for it, I like the idea of refusing delivery but I wont be in tommorow and so will probably get a "you werent in card" for piece of mind I may just accept it then return it to them via recorded delivery.

milewide;7224207

What if it gets lost on the return back to them would I be liable for it, … What if it gets lost on the return back to them would I be liable for it, I like the idea of refusing delivery but I wont be in tommorow and so will probably get a "you werent in card" for piece of mind I may just accept it then return it to them via recorded delivery.



If you get a you were not in card, then just ask for it to be returned to sender, thus never entered your hands, thus out of your reach for liability, and into the hands of the delivery company. :thumbsup:

Thus also meaning you dont have to pay return postage.

awoodhall2003;7224305

If you get a you were not in card, then just ask for it to be returned to … If you get a you were not in card, then just ask for it to be returned to sender, thus never entered your hands, thus out of your reach for liability, and into the hands of the delivery company. :thumbsup:Thus also meaning you dont have to pay return postage.



+1

Original Poster

Thanks all

When it arrives DO NOT sign for it, this way it will have to go back to them, no doubt they have already signed you up to a contract, so the mobile network will try and make you pay for it, just blame it on a younger family member signing up in your name and trying to get a phone or something like that, thats what I would do.



Mike..

MikeBeaver;7224730

When it arrives DO NOT sign for it, this way it will have to go back to … When it arrives DO NOT sign for it, this way it will have to go back to them, no doubt they have already signed you up to a contract, so the mobile network will try and make you pay for it, just blame it on a younger family member signing up in your name and trying to get a phone or something like that, thats what I would do.Mike..



You still will have a cooling off period anyways to return and say the contract it not right for you etc i believe.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Topcashback Trick or Treat competition75855
    2. E: 22/09 (+6) Win £40,000, a BMW X4 and a Gadget Bundle with Good Morning B…88
    3. Magazine competitions - Issue 43 @ tvchoicemagazine.co.uk55
    4. Win free gin for a year99

    See more discussions