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    2 transactions i dont recognise

    internet banking shows 2 transactions that i havent a clue what theyre for,one for £14.99 and another for just £1.00 both taken by a Webworks Cambridge

    after looking up webworks it seems to be a webpage design company which i certainly have not used,the amounts were taken from my normal debit account will the bank refund me if i didnt make the payments?

    19 Comments

    Banned

    how did they take the money? Cheque or DD?

    Of course the bank will refund if fraudulent / erroneous. Check online to see if they have set up a DD.

    Original Poster

    csiman;3965062

    how did they take the money? Cheque or DD?Of course the bank will refund … how did they take the money? Cheque or DD?Of course the bank will refund if fraudulent / erroneous. Check online to see if they have set up a DD.


    looks like theyve taken it via my debit card

    just checked they havent set up a dd

    Original Poster

    nastylilhobbits;3965073

    Its Play.com


    it is? but i have other transactions that state play.com on internet banking:?

    Banned

    check your emails around the date of the debit. I always store my internet purchase invoices in their own folder.

    or just check play.com order history

    There have been a few threads about this, its play.com. Not sure why they have changed their name, but would of confused me if I hadnt seen the other boards.

    Dont worry

    I nearly started a thread about this :lol: they took £1.89 from me. thanks guys.

    Must be item specific ? I'm still getting Play.com on my transactions ?

    consistent?

    03 Jan 09CARD PAYMENT TO WEBWORKS ON 2009-01-01 1.89
    31 Dec 08CARD PAYMENT TO PLAY.COM ON 2008-12-29 7.99

    i got an email from Play a couple of months ago confirming my order for a mobile phone for £50, this i did not order i rang them up and they confirmed my account had been hacked!

    a couple of weeks later an order was placed for a £200 camcorder at dvd.co.uk again i noticed this by reciving a confirmation email. luckliy on this one i got it cancelled before went out my account.

    With play i had to ring the bank and they contacted Play.com eventually i got my money back.

    Just check your account over the next couple of weeks to make sure nothing else comes out, i had not ordered from these sites for over two years.

    Banned

    I guess they have signed up a co-partner who advertise under the play.com banner

    Yep, it's play.com - confusing as hell though on this months statement I have a transaction for play.com but another for Webworks Cambridge, this confirms their mistake:

    cambridgewebworks.com/

    Original Poster

    same with me,transactions for both play and this other webworks place on the same statement it really was confusing,glad i didnt just ring the bank and tell them i didnt know who it was lol

    I was about to phone my bank but decided to Google Webworks Cambridge and clicked on theiir site to see the notice at the top.

    Original Poster

    I used jeeves when i noticed the transactions and it came up as a web design/hosting company

    did you not get the email?

    Dear Customer,Thank you for your recent order with Play.com We write to … Dear Customer,Thank you for your recent order with Play.com We write to advise you that due to an error in administration by ourbank any orders you have placed with Play.com from the 31st December2008 to the 4th January 2009 will show as being debited by our sistercompany Webworks Ltd on your account statement. We can advise that this has now been rectified and any further ordersyou wish to place will show as debited by Play.com.Please accept our sincere apologies for any confusion or inconveniencethis matter may have caused and please do not hesitate to contact usshould you require any further assistance. Our Customer Service Team is available on 0845 800 1020 (UK only) or +44(0)1534 877595 (outside the UK). Our opening hours are 9am - 8pm Mondayto Friday and 9am - 5pm Saturday and Sunday. Kind RegardsPLAY.COM

    Never received that email.

    Money Spinning;4056548

    Never received that email.


    it came from [EMAIL="[email protected]"][email protected][/EMAIL] on 06/01/2009 10:46

    (I never contacted them about it)

    But at least they bothered to explain it... to some people.
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