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    3 mobile no compassion

    I am so mad right now
    My father who is disabled has just come out of hospital from a stroke and is on medicated morphine went into a 3 store to buy what he thought was a normal skype phone and came out with a mobile pack for £100. I tried to return it and thought in good faith and customer relations that there would be no problem but they refuse me and were very rude, he hasent opened it and is now stuck with phones that are useless to him.

    9 Comments

    They have to refund your money if it's unopened for sure

    Maybe you should contact their customer service department to tell them he was sold the wrong item.....misled into thinking he was buying standard Skype. If they have any sense they will refund to avoid adverse publicity......such as a negative mention on here;-)

    Tazzer;5536323

    They have to refund your money if it's unopened for sure


    Not unless they misrepresented what the item was.
    This is probably going to come accross as rude but if someone buys the wrong item it is their fault - hospital stay/ disabled / whatever or not; that isn't material to the transaction at all. If they are at fault then a refund is due, but if they are not it is their choice if they wish to give a refund as a goodwill gesture.
    If he had bought online it would be differant as the Distance Selling Regulations would apply.

    I will never and I mean never use 3.

    My Mum got mobiles for both herself and my Dad on 18 months contracts. My Dad died suddenly and 3 forced my Mum to honour the full contract for his phone. At the time I wanted to go to Watchdog but my Mum was in bits and begged me not to as she didn't have the strength to fight it. I had to respect that. They advised her to either pay the full remaining months line rental and or to pass the phone to either family or a friend. I can't tell you how sick that made me feel. We paid it off and turned the phone off. They made a very hard, dark time so very much harder.

    seancampbell;5536359

    Not unless they misrepresented what the item was. This is probably going … Not unless they misrepresented what the item was. This is probably going to come accross as rude but if someone buys the wrong item it is their fault - hospital stay/ disabled / whatever or not; that isn't material to the transaction at all. If they are at fault then a refund is due, but if they are not it is their choice if they wish to give a refund as a goodwill gesture.If he had bought online it would be differant as the Distance Selling Regulations would apply.



    The store clearly didn't make it clear that they were selling a mobile phone, it will probably end up their word against the customers, but if the pack isn't opened that supports the case that it clearly wasn't what he had intended to buy.
    The store salesman may be reluctant to refund as he will lose commission. Customer services will probably see this differently to the shop.

    Brb;5536412

    I will never and I mean never use 3. My Mum got mobiles for both herself … I will never and I mean never use 3. My Mum got mobiles for both herself and my Dad on 18 months contracts. My Dad died suddenly and 3 forced my Mum to honour the full contract for his phone. At the time I wanted to go to Watchdog but my Mum was in bits and begged me not to as she didn't have the strength to fight it. I had to respect that. They advised her to either pay the full remaining months line rental and or to pass the phone to either family or a friend. I can't tell you how sick that made me feel. We paid it off and turned the phone off. They made a very hard, dark time so very much harder.



    What was their legal justification for that? Does the 3 contract state that in the event of a death, the contract must be completed by a next of kin? Unless the accounts and the contracts were connected, I'm not seeing any reason that you couldn't have just told 3 to go f themselves.

    dxx;5536580

    What was their legal justification for that? Does the 3 contract state … What was their legal justification for that? Does the 3 contract state that in the event of a death, the contract must be completed by a next of kin? Unless the accounts and the contracts were connected, I'm not seeing any reason that you couldn't have just told 3 to go f themselves.



    Unfortunately my Mum had taken out both contracts in her name (we weren't aware they'd done that, they'd only had the phones a month or so when he passed away). The numbers were consecutive. Had my Mum not beg that I not make a fuss I would have tore them a new one. Before ppl say that yes they had the right to force my Mum to honour the contract for his phone it still makes me sick. They were offered a death certificate but just weren't interested. They wanted their money. Lesson learnt.

    Brb;5536412

    I will never and I mean never use 3. My Mum got mobiles for both herself … I will never and I mean never use 3. My Mum got mobiles for both herself and my Dad on 18 months contracts. My Dad died suddenly and 3 forced my Mum to honour the full contract for his phone. At the time I wanted to go to Watchdog but my Mum was in bits and begged me not to as she didn't have the strength to fight it. I had to respect that. They advised her to either pay the full remaining months line rental and or to pass the phone to either family or a friend. I can't tell you how sick that made me feel. We paid it off and turned the phone off. They made a very hard, dark time so very much harder.



    your poor mum, that is despicable customer service.

    i hope she is doing well now xx

    A relative of mine has a learning disability, although he appears normal. Last year he had a new phone. Turned out he had managed to sign up to a £40 per month contract at CPWhouse, despite on benefits.

    Once I had pointed this out, calmly but forcibly and sat writing a letter to Head office, they cancelled the whole thing.
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