360 Network Connection Lost

Found 4th Jun 2007
A friend of mine had to return his 360 today due to faults, but now he's got a new one and it won't let him stay in an online game just keep saying network connection lost, however we are still connected via voice chat and this never breaks.

any ideas to what could be wrong with it, he has unplugged it all and replugged it all back in, the same way his old 360 was plugged in (where we could stay in online games for hours).

just a bit annoying realy :x
Community Updates
have you rebooted the router since installing the new 360 ?
doubt he will have done if he's still on i'll ask him to do so, would this cause much problems, he doesn't connect to it wirelessly which i forgot to mention in the above post
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