4 drawer divan marshall ward £54

23 replies
Found 10th Jan 2008
Can anyone tell me what happened to this thread please


Original Poster

Many thanks everyone1!

just got this email

Thank you for your recent order for the 4ft6 Laura divan bed (TJ891).

We are sorry to inform you that this item was incorrectly priced on our website at £74.00. The correct price of the divan bed is £185.00. As a result of this error we have cancelled your order for the item in accordance with clause 3.2 of our website terms and conditions.

If you would like to reorder the Laura divan bed at the correct price of £185.00 please revisit our website [url]www.marshallward.co.uk[/url] or call us on 0844 811 8112 quoting catalogue number (TJ8911P).

Please accept our apologies for any disappointment this error may have caused you.

We look forward to seeing you online again soon.

Kind regards

Customer Support
Marshall Ward

got same email from MW . what do we do now? any ideas?

It was the same price in the sale catalogue my partner had through the post. I'm just annoyed htat they took this long too tell me it wasn't coming.I had a delivery date of 4th Feb.

more or less everybody getting emails cancelling orders due to wrong price !!!! lots more comments about this on a different comments page

They used this item to advertise a 70% off sale, that's got to be an offence straight away.

What really makes me angry is that they have had my money for over 3 weeks, the ammount is still not back in my account. A missprice does not take 3 weeks to notice does it?
If I was told within 7 days and given my money back, it's one thing but 3 weeks it taking the .....

How much interest could be eanred for keeping probably thousands of people's money for a month?


If anyone is building a case, I'm happy to add my details.

The same happened to me, im thinking of contacting watchdog because it really isnt right, especially since they debited my account the same day and i still havent got a refund. they advertised the product at a price took payment and then cancel the order because they got it wrong, that isnt my fault so i think i will email watchdog and see what comes of it.

just emailed watchdog and i suggest everyone else who had this done to them does the same, lets make them pay.

E-mailed watchdog too, 3 weeks and they still have my £77!


I emailed them after receiving the same cancellation email - they refer to their T&Cs which says they will cancel the order prior to accepting the order if they have mispriced etc the item. I received a confirmation email the day after I placed the order with the 'misprice' price on it which I said was acceptance of the order and therefore they couldn't cancel it and had to honour the price.

I said if this wasn't honoured I'd be contacting all the consumer forums/programmes/newspapers etc to inform others of Marshall Ward's blatant attempt to get people to pay a higher price for this bed as well as seeking legal advice - I got an email back saying my email had been sent to a specialist team - I'm sure they'll still tell me to naff off but worth a try - I'll keep you all posted :roll:

well spotted BargainNut

I have emailed them as well :thumbsup:

Same thing here!

Below is my last E-mail to them:-

Hi Charlotte,

Reading your clause 3.2 “whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have SUBMITTED an order to us, we will CONTACT YOU PRIOR TO ACCEPTING YOUR ORDER with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled”

You state “we will contact you PRIOR TO ACCEPTING YOUR ORDER with the correct details”
The below email I received from you on 29/12/07 the day after I SUBMITTED my order, is your ACCEPTANCE and CONFIRMATION of my ORDER. So your clause 3.2 does not apply in this instance and will duly see what a solicitor makes of it, and if I win this dispute you will be billed the solicitors fees as well as my time in trying to get justice in this matter.
Company’s like yours always seem to cover yourselves with your TERMS & CONDITIONS which I know is what you have to do but in this instance you are wrong.

E-mail 29/11/07

Title: Order-Confirmation

Dear Mr ****,

Thank you for choosing to shop at marshallward.co.uk

Here are the details CONFIRMING the ORDER you placed with us on 29/Dec/2007

All orders are subject to stock availability and meeting our terms and conditions
(you did not spot any errors with my SUBMITTED order that’s why I received this CONFIRMATION OF MY ORDER from you) ;-)

Any coments?

i had the same email saying they had cancelled my order

i've emailed watchdog too.

i'll never buy from marshall ward again, waste of time company.

same with littlewoods.

i never even had a email cancellation from them. only found out today checking my bank account. they refunded me today. i want to get in touch with watchdog too!! does anyone know the email address please. and thanks everyone for being so helpful. this bed was for my son.:thumbsup:

I phoned customer services and after getting now where I asked to speak to a supervisor who phoned me back within the hour.

All she could do was to offer me £40 discount on the price of the bed which would have made it over £140

I told them where to go :whistling:

They quoted
2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

They gave me head office address to write to

I will be writing to them and watchdog as well as consumerdirect.gov.uk/

Inovation centre
Park lane
L72 1LR

Update from consumer direct.

From the information provided in your email it appears that you went online to purchase a double divan bed from Marshall Ward online. The bed was advertised a £74. You entered your card details on the trader’s website and the money was debited from your account and your received confirmation. Two weeks later the trader emailed you stating that there was a pricing error and the cost of the bed is actually £180. You would like to know your legal rights regarding this matter.

Based on the information provided in your email our advice is as follows:
In civil law, when goods are displayed in a shop, a catalogue, on the internet, or in an advertisement, the trader is making what is known as an ‘invitation to treat’. This means that it is an invitation for the consumer to make an offer to the trader to buy the goods, and it is up to the trader whether or not they want to accept that offer. If the trader displayed the incorrect price or offer, and does not wish to sell at this displayed price, they can refuse to do so.

In this case you will need to refer to the terms and conditions on the trader’s website to view when the contract is deemed to be concluded i.e. some traders state that ‘acceptance of our contract takes place once we have dispatched your order’. The trader can also claim that the price on display was an invitation to treat, claiming they will be within their rights to decline the sale of the goods.

However in displaying an incorrect price the trader may have committed an offence and this has to be looked at by Trading Standards as a possible misleading price indication. From the information you have provided a case has been created and this will now be passed to the local Trading Standards department where you saw the misleading price.

Thank you for your enquiry

I trust the above information is of some assistance; if you require any further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06

went to citizens advice who told me to pursue the case as they had taken payment therefore they had accepted my order and had to sell at the advertised price, strength in numbers, more of you need to contact watchdog or we will all be conned!!!!!!!

my query to consumer direct has been passed on to trading standards and they have contacted me so looks like we may have a case.

Can you all please contact consumer direct about this.

Did anyone get the bed? Mine was due to have been delivered tomorrow but was cancelled about 10 days ago. Shame they held my money for about 3 weeks though, I really wanted a new bed & missed the sales due to this bargain, Heyho some you win some you lose
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