£500+ Catalogue commission written off!!!! Help please
Hard times and so I dug out my latest catalogue statement to claim my commission I'd save. Made phone call on their 10pa minute 0844 number to be told as I have not used the account in 2 yrs my commission has been written off and there's nowt to be done now!!!!!!!! They assumed I knew this as apparently it is stated in the back of their catalogue which they've not sent me or any other written letter for the same period. Can they do this or get away with this? I will write to their C/S and complain but what should I put in the letter!! What is the legalise if anyone can help pls, as I thought my commission is there to claim when I choose. This is a Littlewood group of company & I held more than one account with them and for one they've even had the gall to tell me they have no trace of my commission. But I have proof of this on the statements held. Thank you all very much in adavance.