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    £540 robbed from my account because someone changed my Halifax Secure password?

    Just found out that it was a transaction made with Great Universal! Not only that but the scammer had tried to do one beforehand for £863.26, I'm thinking this was declined due to lack of funds.
    Woke up this morning to an email saying my password had been changed at 2am, logged onto my Halifax internet banking and saw I was £540.48 down. Called Halifax who have confirmed someone has made an online purchase at that amount so have cancelled my card, reset my password, set up an investigation, and will call me tomorrow.
    I have never had anything like this happen before, just wondering, has anyone gone through this with Halifax and/or Great Universal and come out unscathed? Thanks.

    65 Comments

    Which password was changed ?
    forget it just re read post

    So whoever it was knew your password and secret question answer? Scary.

    yup. lost almost £1k with hbos. Got it all back. Took a few weeks, but they set up another account with £100 overdraft to tied us over so we were,nt completely without.

    Have you replied to any phishing e-mails?

    Original Poster

    rose_cat_jr;4580980

    So whoever it was knew your password and secret question answer? Scary.



    Thats exactly what I thought, and said to the Halifax guy but he didnt seem to have the answer. I'm just really concerned that they won't refund the money because its a password thing as opposed to a card copying thing etc.

    Have you recently clicked on any links from emails sent by banks? It's could have bee a spoof email setup to get your bank details.

    Do you have a virus scanner on your PC ?.

    Unlucky... I think banks are usually pretty good with online fraud, my brother had someone take some money out of his account but they sorted it no problems... (Lloyds by the way)

    [FONT="Verdana"]Would recommend you kick off you anti-spyware and malware utilities (update them first) to scan for anything on your computer that might have captured your password when you logged on last.

    Cheers, Scotty Boy! :thumbsup:[/FONT]

    Original Poster

    DAMNOME;4580992

    Have you replied to any phishing e-mails?



    No I'm well aware of those things, haven't seen or done anything suspicious.

    Scan you pc for a keylogger

    the bank guarantee against online fraud. period. regardless of how it is carried out. Dont worry over it. let the bank do their thing.

    How did you logon to your internet banking if someone changed your password?

    Original Poster

    Scotty Boy;4581007

    [FONT="Verdana"]Would recommend you kick off you anti-spyware and malware … [FONT="Verdana"]Would recommend you kick off you anti-spyware and malware utilities (update them first) to scan for anything on your computer that might have captured your password when you logged on last.Cheers, Scotty Boy! :thumbsup:[/FONT]



    Will have to ask the OH to do this, thanks for the tip.

    I made a post on here about it I think, it might have been over at imgburn. It was russian railways that took £687 quid from my account and changed my halifax secure pasword.

    There is something wrong with their system thats 4 sure as my password was at least 11 chars long letters numbers and actually it was 15ch long.

    Not the security on my system, anit malware . spybot , ie resident all updated immunized etc avg updated. It's a flaw in Verified by Visa 100%

    my answers to secret questions are not stored on this PC at all they could only have gotten them from VISA

    run spybot you will be suprised might be something there.

    OMG that is so scary. You didn't get a email from Halifax in the past saying someone has tried to log into your account, please log in a change your password etc etc. Because that's hackers and they have a keylogging tool, so they can see which password you are putting in.
    I get those emails all the time for Abbey, Natwest, Halifax, Egg. Funny thing. I don't have accounts with any of them.

    Original Poster

    mcloum;4581017

    How did you logon to your internet banking if someone changed your … How did you logon to your internet banking if someone changed your password?



    Its not the internet banking side of things that has a different password. Halifax Secure is the little box that pops up when you make a purchase asking you to verify your password to complete the purchase. I haven't even used the service for a long long time, so I can't even remember the last time I entered the password.

    Last week I had someone use my Halifax debit card in a ATM machine in Poland. The weird thing is I don't even use my debit card much and never been online shopping with it.

    So do you have a virus scanner ?

    Original Poster

    Jack09;4581033

    OMG that is so scary. You didn't get a email from Halifax in the past … OMG that is so scary. You didn't get a email from Halifax in the past saying someone has tried to log into your account, please log in a change your password etc etc. Because that's hackers and they have a keylogging tool, so they can see which password you are putting in.I get those emails all the time for Abbey, Natwest, Halifax, Egg. Funny thing. I don't have accounts with any of them.



    Nope, I haven't seen anything from Halifax in ages, never had an issue with them. I've had all those emails trying to get you to do stuff, and until I saw that they wanted me to call them , I thought this email was the same haha!

    Original Poster

    tonyg1962;4581045

    So do you have a virus scanner ?



    I think so, as I said earlier, OH deals with all that but he's at football right now. Will get him onto it as soon as he gets in though. Thanks.

    my other half lost £650 with Lloyds Tsb, someone copied his card somwhere then used it on-line and in the London area, we're from Glasgow, he got the card cancelled and Visa Risk refunded the money, and he had to fill in a form.

    Just got a call from hsbc £871 online hotels and cellnet £30 prepay phone credit taken from my credit card last night whats going on looks like the hackers are doing overtime the scumbags.

    Original Poster

    dontasciime;4581025

    I made a post on here about it I think, it might have been over at … I made a post on here about it I think, it might have been over at imgburn. It was russian railways that took £687 quid from my account and changed my halifax secure pasword.There is something wrong with their system thats 4 sure as my password was at least 11 chars long letters numbers and actually it was 15ch long.Not the security on my system, anit malware . spybot , ie resident all updated immunized etc avg updated. It's a flaw in Verified by Visa 100%my answers to secret questions are not stored on this PC at all they could only have gotten them from VISA



    My answers aren't stored anywhere either, its really scary what they can do.

    Just that there are many viruses that grab your login details when you do online banking and the banks were arguing at one point that they would only reimburse if the person made took adequate precautions when banking online,i dont think you should have any trouble but they may ask you what precautions you took,The trojans that grab your details are easily spotted by most virus scanners but without one you are open to attacks by things like this,
    bitdefender.com/VIR…tml

    Original Poster

    waterloo;4581078

    Just got a call from hsbc £871 online hotels and cellnet £30 prepay phone … Just got a call from hsbc £871 online hotels and cellnet £30 prepay phone credit taken from my credit card last night whats going on looks like the hackers are doing overtime the scumbags.



    OMG sorry, this sucks.

    tonyg1962;4581101

    Just that there are many viruses that grab your login details when you do … Just that there are many viruses that grab your login details when you do online banking and the banks were arguing at one point that they would only reimburse if the person made took adequate precautions when banking online,i dont think you should have any trouble but they may ask you what precautions you took,The trojans that grab your details are easily spotted by most virus scanners but without one you are open to attacks by things like this,http://www.bitdefender.com/VIRUS-1000451-en--Trojan.PWS.ChromeInject.B.html




    The OPs problem isn't with online banking as such.

    The Halifax secure of which the OP speaks of is only used when you purchase something online you don't need or use it to access online banking.

    As someone mentioned they send you a form to complete confirming you know nothing about it so its fraud and the Police can be involved etc.

    Original Poster

    tonyg1962;4581101

    Just that there are many viruses that grab your login details when you do … Just that there are many viruses that grab your login details when you do online banking and the banks were arguing at one point that they would only reimburse if the person made took adequate precautions when banking online,i dont think you should have any trouble but they may ask you what precautions you took,The trojans that grab your details are easily spotted by most virus scanners but without one you are open to attacks by things like this,http://www.bitdefender.com/VIRUS-1000451-en--Trojan.PWS.ChromeInject.B.html



    Thanks, I'm quite clueless about what we have on this thing but Im certain we have something. I haven't entered that password for a good long time though, possibly before xmas, so they've left it a while if thats what it is. Maybe they had a backlog lol

    leopardspots;4581109

    OMG sorry, this sucks.


    Looks like it will be ok as its was a credit card and the security people phones us up to ask if we made these purchases we said no then they asked if the credit card has been out of the house said no so hope its ok. My son got a virus on the home computer well a say a virus it was about 10 that got picked up with superantispyware & malwarebytes but i thought i had got rid of them im now going to bin the PC and get a new one i just cannot trust there are anymore hiding away.

    leopardspots;4581130

    Thanks, I'm quite clueless about what we have on this thing but Im … Thanks, I'm quite clueless about what we have on this thing but Im certain we have something. I haven't entered that password for a good long time though, possibly before xmas, so they've left it a while if thats what it is. Maybe they had a backlog lol



    Almost certainly not that then,

    leopardspots;4581130

    . Maybe they had a backlog lol



    Thats what i thought about mine lol

    Original Poster

    waterloo;4581151

    Looks like it will be ok as its was a credit card and the security people … Looks like it will be ok as its was a credit card and the security people phones us up to ask if we made these purchases we said no then they asked if the credit card has been out of the house said no so hope its ok. My son got a virus on the home computer well a say a virus it was about 10 that got picked up with superantispyware & malwarebytes but i thought i had got rid of them im now going to bin the PC and get a new one i just cannot trust there are anymore hiding away.



    Credit cards are great for that, saying that, Barclaycard never call me when I make a purchase despite me not using that often, whereas Capital One practically check all my friends transactions because she rarely uses it.

    Original Poster

    Just come across a thread on MSE where the OP didnt get a refund from Halifax, but they did say their password was used, not changed first like mine. Apparently Halifax said they wouldn't refund because someone could've found it out or been told it - erk!

    leopardspots;4581018

    Will have to ask the OH to do this, thanks for the tip.



    [FONT="Verdana"]No probs a good one to use is Malwarebytes, which can be downloaded from here malwarebytes.org/, and do another scan from another product.

    Cheers, Scotty Boy! :thumbsup:[/FONT]

    leopardspots;4581188

    Just come across a thread on MSE where the OP didnt get a refund from … Just come across a thread on MSE where the OP didnt get a refund from Halifax, but they did say their password was used, not changed first like mine. Apparently Halifax said they wouldn't refund because someone could've found it out or been told it - erk!




    Oooo that doesn't sound good:w00t:

    waterloo;4581151

    Looks like it will be ok as its was a credit card and the security people … Looks like it will be ok as its was a credit card and the security people phones us up to ask if we made these purchases we said no then they asked if the credit card has been out of the house said no so hope its ok. My son got a virus on the home computer well a say a virus it was about 10 that got picked up with superantispyware & malwarebytes but i thought i had got rid of them im now going to bin the PC and get a new one i just cannot trust there are anymore hiding away.


    [FONT="Verdana"]
    I wouldn't bin the computer just because of this - you just need to do very thorough virus scans, do a secure wipe of the hard disk and then reinstall your operating system from scratch.

    Once that's in place look into getting Comodo Firewall installed on your computer and a decent antivirus package before connecting to the internet - as soon as you get onto the internet immediately update your Comodo Firewall & antivirus installation then proceed with downloading all of the Microsoft patches.

    After you've completed that kick off a reboot of your computer (if not already done during the updating) and kick off a full virus scan followed by up by a malware & spyware scan (consider using Malwarebytes) - do this on a regular basis and always clean out your temporary internet files & cookies.

    Cheers, Scotty Boy! :thumbsup:[/FONT]

    Scotty Boy;4581271

    [FONT="Verdana"]I wouldn't bin the computer just because of this - you … [FONT="Verdana"]I wouldn't bin the computer just because of this - you just need to do very thorough virus scans, do a secure wipe of the hard disk and then reinstall your operating system from scratch.Once that's in place look into getting Comodo Firewall installed on your computer and a decent antivirus package before connecting to the internet - as soon as you get onto the internet immediately update your Comodo Firewall & antivirus installation then proceed with downloading all of the Microsoft patches.After you've completed that kick off a reboot of your computer (if not already done during the updating) and kick off a full virus scan followed by up by a malware & spyware scan (consider using Malwarebytes) - do this on a regular basis and always clean out your temporary internet files & cookies.Cheers, Scotty Boy! :thumbsup:[/FONT]



    Scotty boy i havent got a clue how to do this what about if i can meet you your in london right ? i will pay you to do this if you can help me out and if you have got the time.

    SuperEd

    just checked my account also use halifax luckly its fine,hope it all works out for you! and you get your money back

    leopardspots;4581188

    Just come across a thread on MSE where the OP didnt get a refund from … Just come across a thread on MSE where the OP didnt get a refund from Halifax, but they did say their password was used, not changed first like mine. Apparently Halifax said they wouldn't refund because someone could've found it out or been told it - erk!



    There may be a little more to it, I'd assume they'd track where the request came from - given you were alerted to it clearly they thought it was suspicious so I'm assuming there's a good chance the request came from outside the UK and should be easier to show it's fraud. There's also the issue that this is not just your password which was broken, someone managed to obtain all your card details as well.

    John
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