A Question for Ebay & Paypal Experts (I need some help, please)

12 replies
Found 3rd Sep 2008
Thanks for your help, please expire

12 Comments

I think you need to ask your question without all the details. I got confused halfway through reading the above - might be because I'm tired!

Are you asking how many claims you can make to paypal in a year?

Original Poster

Predikuesi;2883671

I think you need to ask your question without all the details. I got … I think you need to ask your question without all the details. I got confused halfway through reading the above - might be because I'm tired! :)Are you asking how many claims you can make to paypal in a year?



Sorry, I just wanted to expalin the situation.

Yes, how many paypal claims can you make a year? and can you give me a link to where it says that on paypal, thank-you

There is no limit, it is one claim for each transaction through PayPal. There is only a limit if you use PayPal's Credit Card paypal.com/hel…ims

barbie25;2883708

Sorry, I just wanted to expalin the situation.Yes, how many paypal claims … Sorry, I just wanted to expalin the situation.Yes, how many paypal claims can you make a year? and can you give me a link to where it says that on paypal, thank-you


I didnt know there was a limit on claims, if so thats unjust.

Like you say you make 100's of small ebay purchases a month, in that scenario you can expect a few to go wrong (not always the sellers fault as packages do go astray in the system) but they could handle it better, I always give a seller chance to rectify the situation first themselves, at the same time if its a significant purchase I raise a paypal dispute so as they put a hold on the money to stop the seller doing a bunk.

I only escalate to a claim if they are un-cooperative or try to fob me off like a seller did with a lost/astray phone, telling me it was my responsibility to sort it once they had posted it!

Original Poster

Predikuesi;2883743

There is no limit, it is one claim for each transaction through PayPal. … There is no limit, it is one claim for each transaction through PayPal. There is only a limit if you use PayPal's Credit Card https://www.paypal.com/helpcenter/main.jsp;jsessionid=L2xBHHZYf3QGnvQnrPcZbX3vB02bRrg15tblJF120W7pJtdLrkcP!-862048959?_dyncharset=UTF-8&t=searchTab&dosearch=true&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&serverInstance=9005&searchstring=unlimited+claims



Thank-you for all your help

I don't use a paypal credit card (I don't own a credit card, I became a store card aholic, when I was at uni & it took me a few years to clear that debt, so I don't trust myself even with the interest free offers!!!!!!)

The email is definitely a legit paypal one, have you ever called the paypal 020 8605 3000) number from saynoto0870, I mean is it safe, as I should call them - to clear this up and i don't want to pay for the 0870 as I have free calls to local & national numbers)

barbie25;2883781

Thank-you for all your helpI don't use a paypal credit card (I don't own … Thank-you for all your helpI don't use a paypal credit card (I don't own a credit card, I became a store card aholic, when I was at uni & it took me a few years to clear that debt, so I don't trust myself even with the interest free offers!!!!!!)The email is definitely a legit paypal one, have you ever called the paypal 020 8605 3000) number from saynoto0870, I mean is it safe, as I should call them - to clear this up and i don't want to pay for the 0870 as I have free calls to local & national numbers)




Never had cause to phone PayPal, but you should be ok with an 020 number.

Original Poster

harlzter;2883779

I didnt know there was a limit on claims, if so thats unjust. Like you … I didnt know there was a limit on claims, if so thats unjust. Like you say you make 100's of small ebay purchases a month, in that scenario you can expect a few to go wrong (not always the sellers fault as packages do go astray in the system) but they could handle it better, I always give a seller chance to rectify the situation first themselves, at the same time if its a significant purchase I raise a paypal dispute so as they put a hold on the money to stop the seller doing a bunk. I only escalate to a claim if they are un-cooperative or try to fob me off like a seller did with a lost/astray phone, telling me it was my responsibility to sort it once they had posted it!



These sellers, didn't even reply to an email, if you posted an item, you would at least respond to an email. They didn't even reply to paypals & they know if they don't reply the case will be decided in my favour. So i can say I feel 100% they didn't post the items.

And I can't really explain, what happened to these sellers, as they had good feedback (I am sure 100% from memory at the time I bought the items) and they weren't trying to sell, expensive items just fairly chaep items and I wasn't the only one to not get the item - in all cases, many others didn't.
In one particular case, 36 people left bad feedback to say they hadn't received the item & they weren't answering emails. And whats worrying next to their ebay name it DOESN'T say "no-longer registered".

I know what you mean, though usually in past years. When after 3 weeks I haven't received the item & they don't answer my email. Within 24hours of me opening a paypal dispute (not paypal claim) they email back through paypal. And say something like there was a loss in the family and within a few days I have got the item & don't need to esclatae the dispute to a claim.

But this 4 sellers, I can't understand. They don't even reply to paypal.

barbie25;2883781

Thank-you for all your helpI don't use a paypal credit card (I don't own … Thank-you for all your helpI don't use a paypal credit card (I don't own a credit card, I became a store card aholic, when I was at uni & it took me a few years to clear that debt, so I don't trust myself even with the interest free offers!!!!!!)The email is definitely a legit paypal one, have you ever called the paypal 020 8605 3000) number from saynoto0870, I mean is it safe, as I should call them - to clear this up and i don't want to pay for the 0870 as I have free calls to local & national numbers)



Don't worry about the number - 0208 is a standard geographic code for London.

The limit they mention could relate to this, extracted from the 'User Agreement for PayPal Service' - 13.10 b

paypal.com/ua/…pdf

If you purchase items on one of the eBay websites listed below, you are subject to the eBay Standard Purchase Protection Program instead of the PayPal Buyer Protection Policy. eBay Standard Purchase Protection Program is our program to reimburse Users for losses up to the applicable eBay Standard Purchase Protection Program Coverage Amount minus the Processing Costs for purchases on eligible eBay websites. Your eligibility to receive a payment under the eBay Standard Purchase Protection Program will be dependent upon the terms of the protection programme set out on the eBay site where you placed your winning bid. The terms applicable to each potential payment are accessible via the table set out below
The final price of the item purchased must be over the applicable Processing Cost. Multiple listings cannot be combined into one Claim to become eligible, even if purchased from the same seller. Buyers may submit up to three eBay Standard Purchase Protection Program Claims per a six-month period.

Country Eligible eBay Purchase Website eBay Standard Purchase Protection Coverage Amount Processing Cost
Hong Kong [url]www.ebay.com.hk[/url] $1,500.00 HKD $200.00 HKD
New Zealand pages.ebay.com/nz/ $300.00 NZD $40.00 NZD
Poland [url]www.ebay.pl[/url] 650.00 PLN 80.00 PLN
Singapore [url]www.ebay.com.sg[/url] $320.00 SGD $40.00 SGD
Sweden [url]www.ebay.se[/url] €1,600.00 EUR €200.00 EUR

Original Poster

I only buy from ebay UK

Original Poster

harlzter;2883779

I didnt know there was a limit on claims, if so thats unjust. Like you … I didnt know there was a limit on claims, if so thats unjust. Like you say you make 100's of small ebay purchases a month, in that scenario you can expect a few to go wrong (not always the sellers fault as packages do go astray in the system) but they could handle it better, I always give a seller chance to rectify the situation first themselves, at the same time if its a significant purchase I raise a paypal dispute so as they put a hold on the money to stop the seller doing a bunk. I only escalate to a claim if they are un-cooperative or try to fob me off like a seller did with a lost/astray phone, telling me it was my responsibility to sort it once they had posted it!



These sellers, didn't reply to any emails, if you posted an item, you would at least respond to an email. They didn't even reply to paypals & they know if they don't reply the case will be decided in my favour. So i can say I feel 100% they didn't post the items.

And I can't really explain, what happened to these sellers, as they had good feedback (I am sure 100% from memory at the time I bought the items) and they weren't trying to sell, expensive items just fairly chaep items and I wasn't the only one to not get the item - in all cases, many others didn't.
In one particular case, 36 people left bad feedback to say they hadn't received the item & they weren't answering emails. And whats worrying next to their ebay name it DOESN'T say "no-longer registered".

I know what you mean, in past years when after 3 weeks I haven't received the item & they don't answer my emails. Within 24hours of me opening a paypal dispute (not paypal claim) they email back through paypal. And say something like there was a loss in the family and within a few days I have got the item & don't need to esclatae the dispute to a claim.

But this 4 sellers, I can't understand. They don't even reply to paypal. (I understand you point, that it's not always the seller's fault, royal mail have certainly lost items I have sent in the past, and last Oct postal strike was a nightmare).

But if you have genuinely sent an item, you would reply to a buyers email (to tell them at least you posted it.) You don't ignore the buyer's or paypal's emails for 1 month and in 2 of the cases, I could tell they were on the internet as they were buying stuff from ebay themself!!!!!!
I can say from the amount of bad feedback they got from buyers (that bought things the same time as me) I am 100% sure they disn't post anything (as all the feedback for things they sold at that time was bad, everyone saying they hadn't received their items).

barbie25;2884036

I only buy from ebay UK



I appreciate that, but eBay is a huge, unresponsive, US company that tries to make everything as low-cost for itself as possible by standardising everything it can.

My guess is that it's set up to use this standard wording to cover every possible situation, including overseas sales. They don't want to have to waste any time or effort covering different situations.
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