A serious question bebe confort car chair what can i do? what are my rights

12 replies
Found 29th Jul 2009
Hi all

I bought a lolla up bebe comfort car chair (its about 8 months old now) and I have noticed that the clip holding the seat belt in place rises up and then makes the straps lose when i tighten the straps i am able to push the bit back in and it holds the seat belt in place i took it back to the shop wear i bought it and they said its safe to use but what are my rights her can i demand a new one ??

  1. Misc
  2. Car
  3. Chair
12 Comments

Original Poster

tinkerbell28;5877325

You can demand a new one, whether they will or not is down to the stores … You can demand a new one, whether they will or not is down to the stores policy, they can offer you a replacement part and repair, or a refund at their discretion.So push to get one of the above^^



Cheers tinkerbell i was'nt sure because the man said as its over 6 months old he cant do anything so i was woundering if i should go to the manufacturer

Have you seen this post--- Sale of Goods Act 1997 ---by RULDOF--- two hours ago

adp;5877373

Have you seen this post--- Sale of Goods Act 1997 ---by RULDOF--- two … Have you seen this post--- Sale of Goods Act 1997 ---by RULDOF--- two hours ago



hotukdeals.com/ite…97/

If shop being awkward,then contact the manfactuars of the item.

Original Poster

Mum2Connor&Cerys;5877514

If shop being awkward,then contact the manfactuars of the item.



i think i might have to i will have to look to see if i can find a contact address for them

Banned

Mum2Connor&Cerys;5877514

If shop being awkward,then contact the manfactuars of the item.



But the manufacturers don't have to do anything.
I would go to trading standards

dusty24;5877798

i think i might have to i will have to look to see if i can find a … i think i might have to i will have to look to see if i can find a contact address for them



bebeconfort.com/col…htm

Don't seem to have a U.K website,so then I would contact the Canadian one for info.

bebeconfort.ca/con…htm

I would keep on at the shop though.

colinsunderland;5877874

But the manufacturers don't have to do anything.I would go to trading … But the manufacturers don't have to do anything.I would go to trading standards



Good companies will,bad won't.

Original Poster

Mum2Connor&Cerys;5877938

http://www.bebeconfort.com/collection-2009/UK/carte.htmDon't seem to have … http://www.bebeconfort.com/collection-2009/UK/carte.htmDon't seem to have a U.K website,so then I would contact the Canadian one for info.http://www.bebeconfort.ca/contact.htmI would keep on at the shop though.



yes i thought there would be a uk site some where i cant find it either the chair is this one Bebe Confort Iseos TT Car Seat Oxygen red Product code 10061291

Original Poster

tinkerbell28;5878047

Go back again and tell them they are wrong your contract is with the … Go back again and tell them they are wrong your contract is with the retailer not the manufacturer, you want to speak to management and be polite but firm.^^This if no joy.



yes i might ask my dad to come wih me for that extra bit of support

As tinkerbell said, your contract is with them and not the manufacturer and you usually get 12months guarrantee on things. Go into a different shop that sells the same one as you have and mess with it. If it does the same thing, it may be a general fault with them all, if it dosn't , you know yours is definitely faulty. Check out the internet for reviews on it and familiarise yourself with other things that people say. Also find a different model at a similar price and know all you can about it so you can ask for that one if you decide you do not want a replacement of the one you currently have. The more you know about your particular make and a similar brand, the better, they make just think that they cant pull the wool over your eyes cos you know what you are talking about. Definitely take your dad! and stand your ground.

Good luck, hope you get it sorted quickly!

The majority of stores give 12 months guarrantee so I would dig your heels in until you get the result you are after.
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