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    A software is trying to download onto my phone. How can I tell if it’s safe?

    I received the following message on my phone this evening.

    Congratulations! The update has been downloaded to your device. It will take several minutes for instillation. You will not be able to use the device during this time, including emergency calls. Do you want to install now?

    It doesn’t say what it is, if it’s safe, and there’s no option to decline it. There appears to be only two option buttons, one says Later, the other says Install.

    What I would like to know is how I can find out if this is safe and how do I delete it from my phone if it isn’t?

    It's also now threatening a forced download.

    I’ve also checked possible downloads on my phone and nothing is mentioned there.

    Any advice would be welcome.

    Thanks

    22 Comments

    Telling us what your phone is will help here.

    Sounds like an android software update.
    You can go to settings , about phone then check the software update. This should tell you what you have.

    of course it's not safe. power the fone down now and do a search of make model symptoms.

    rhinopaul

    Sounds like an android software update.You can go to settings , about … Sounds like an android software update.You can go to settings , about phone then check the software update. This should tell you what you have.



    so android do updates without asking you or saying it's android ?

    jonnithomas

    so android do updates without asking you or saying it's android ?


    Yes, They will auto download but then ask you to install.

    You could download AVG free and scan of course.

    rhinopaul

    Yes, They will auto download but then ask you to install.




    funny on my moto G it told you what the upgrade was.

    My Oneplus One never auto downloads, and always tells me details of any available OS updates.

    bynouk

    My android phone (Oneplus One) tells me there's an update, it's never … My android phone (Oneplus One) tells me there's an update, it's never auto downloaded one.


    There is an option under setting in software update to allow auto updates.

    well I've never seen congratulations at the beginning unless it's from them dodgy advertising sites.

    rhinopaul

    There is an option under setting in software update to allow auto … There is an option under setting in software update to allow auto updates.


    Not on mine there ain't, depending on what phone you have it can be different, that's why I asked what phone it is. Going off that information google will tell us if an update is available (I'd expect to see firmware details (version number) if legit for a start)
    Edited by: "bynouk" 4th Jan

    bynouk

    Not on mine there ain't, depending on what phone you have it can be … Not on mine there ain't, depending on what phone you have it can be different, that's why I asked what phone it is. Going off that information google will tell us if an update is available (I'd expect to see firmware details if legit for a start)



    yes, that's what I think.

    bynouk

    Not on mine there ain't, depending on what phone you have it can be … Not on mine there ain't, depending on what phone you have it can be different, that's why I asked what phone it is. Going off that information google will tell us if an update is available (I'd expect to see firmware details (version number) if legit for a start)


    Odd as Ive just googled the Oneplus one and there are forums with people actually asking how to stop the auto download.

    rhinopaul

    Odd as Ive just googled the Oneplus one and there are forums with people … Odd as Ive just googled the Oneplus one and there are forums with people actually asking how to stop the auto download.



    They're probably running the stock rom (COS), I'm on CM14.1 which is pretty much vanilla android at the moment. Make and model of phone will help clear it up pretty easily, just need the OP to respond now.

    Edited by: "bynouk" 4th Jan

    bynouk

    They're probably running the stock rom, I'm on CM14.1 which is pretty … They're probably running the stock rom, I'm on CM14.1 which is pretty much stock android at the moment. Make and model of phone will help clear it up pretty easily, just need the OP to respond now.



    Strange, he isnt answering his phone.

    One option no one has mentioned, it might be a brand new phone and updating for the first time/ or after a factory reset.
    You could get the "congratulations" bit (as a new customer), followed by a big download.

    When I secure wiped my old Xiaomi Note 2 weeks ago, it did something like this; the full "welcome", set up, and then update and reboot.

    Gentle_Giant

    Strange, he isnt answering his phone.One option no one has mentioned, it … Strange, he isnt answering his phone.One option no one has mentioned, it might be a brand new phone and updating for the first time/ or after a factory reset.You could get the "congratulations" bit (as a new customer), followed by a big download.When I secure wiped my old Xiaomi Note 2 weeks ago, it did something like this; the full "welcome", set up, and then update and reboot.




    in the examples you give an update wouldn't be a surprise and would be expected surely ?

    Original Poster

    Sorry, yes it's an Android phone, Vodafone Smart First 7. I've not had this before, normally I'm informed what software is about to be upgraded, etc. Yes, it may me from dodgy advertising sites, hopefully nothing more serious than that.

    It's not all that new either, bought middle of August.

    Out of interest, how do you secure wipe a phone [if needed] by the way?

    I'll check what settings facilities I have in the meantime as by the sounds of what some of you are saying, not all phones appear to have the same settings. Anyway, I'll check all the same. I'll download AVG as well of course to be on the safe side.

    Thanks for all your replies. Just hope I can clear this issue up.

    A screenshot of the update screen would be nice

    LemonHead

    Sorry, yes it's an Android phone, Vodafone Smart First 7. I've not had … Sorry, yes it's an Android phone, Vodafone Smart First 7. I've not had this before, normally I'm informed what software is about to be upgraded, etc. Yes, it may me from dodgy advertising sites, hopefully nothing more serious than that.It's not all that new either, bought middle of August.Out of interest, how do you secure wipe a phone [if needed] by the way?I'll check what settings facilities I have in the meantime as by the sounds of what some of you are saying, not all phones appear to have the same settings. Anyway, I'll check all the same. I'll download AVG as well of course to be on the safe side.Thanks for all your replies. Just hope I can clear this issue up.



    A secure wipe depends on the brand, for mine it requires that you have registered the phone and set up a password with the makers website; entering the account details and password, and going through various confirmation screens, they will remotely wipe all data on the phone and reset to factory setting, then immediately update to the latest version of the OS.

    How secure it is, I dont really know, the main benefit for me is, no one can wipe and sell on the phone without my account details, so a thief wont get much joy out of stealing from me.

    Normally your phone tells you there is an update and asks you to download. It's not often that they download by themselves. To be safe, cancel / reject the install and go to Setting > About phone.... There's is normally an option there to check if there is an update for your phone. You'll know from there.
    If your phone is dues an update it'll let you re-download and install later.

    Original Poster

    I thought about a screen shot last night as mentioned by mattsokolinski though I didn’t even get a chance to download AVG. As I was trying to download it on to my phone the suspect software started to download. I was also worried about turning my phone off while it was downloading as I was thinking it might crash, so left it on to see what might happen. Risky I know though thought I’d chance it all the same.

    When I now turn on the phone it’s saying Network locked - Emergency calls only though when I enter the four digits I’ve chosen to unlock my phone it then asks for the SIM network unlock PIN. I’m guessing I’ll have to contact my provider to retrieve this.

    Original Poster

    OK, just managed to get my phone back on. I did a scan with AVG as well, says a malware detected though this is appears to be an app I download end of last year, an SMS scheduler which I found after doing a little research on the net and downloaded from the Play Store. I'll uninstall it anyway via AVG just in case it's corrupted. All functions appear to be working though mainly internet functions. The phone itself is still showing as Emergency Calls Only however. I’ve even tried hitting the icon showing this when dragging down the notifications bar though nothing appears to happen and continues to show Emergency Calls Only despite this.

    I’ve also been advised to contact my provider due to this after an online conversation with Vodafone.

    Bloody hell, I’ve was also trying to get through to Vodafone on a couple of their 0808 numbers found on SayNoTo0870 and their 0333 as well though these appear next to impossible to get through to even when pressing options for technical support. No kidding, it’s taken me over an hour too, had to eventually used their online support as mentioned above in the end which wasn’t really all that much help either other than what I’ve been advised.

    Anyway at least I’ve had some success so far with switching the phone on at least. I’ll keep persisting and see what I can manage to achieve further in the meantime.

    Edited by: "LemonHead" 6th Jan
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