AAAAAAAAAAAAARRRRRRRGGGHHH @ Outnow DVD rental - think they can take money whenever they like.

Found 20th Nov 2008
Checked my bank account this morning and noticed a card transaction for £30 came out today to outnow dvd rental. This place is a joke-i had a free trail with them sent all disks back and cancelled. Anyways they emailed saying one disk was missing (it wasnt it was sent in same envelope as another disk they confirmed they had) anyways few phone calls later they told a me a complete lie imho that they had received them back but the enveleope was opened and one disk missing - yeah right! Anyways I was promised not to worry they would cancel my account ect ect even recieved the email confirming my account was closed on 15th October yet today they felt they had to take £30 off me Im livid to say the least!! that £30 was to cover to DD coming out tomorrow so now I have to go to all the hastle off putting money (that I havent really got spare) into my account to cover the DDs. AAAAARRRRRGGGGHHHHHHH!!!!!

  1. Misc
  2. DVD
Groups
  1. Misc
  2. DVD
13 Comments

did you not cancel the dd with your bank???

Original Poster

Its not a DD they set up just use your card details

Banned

Try online banking its a treat cancel direct debits in a few clicks.

EBT;3512889

Its not a DD they set up just use your card details



oh didnt know that hope you get your £££ back x

Original Poster

lumoruk;3512891

Try online banking its a treat cancel direct debits in a few clicks.


well I would of done but its not a DD:roll:

Phone your Credit Card company. I bet they have had this loads of times with OutNow. They will recover the money, give OutNow a warning, and that should be the end of it. This happened to me with another company and Alliance & Leicester got it sorted in a day.

I had the exact same problem with them - they said one disc was missing after I had cancelled.

The thing is, if discs go missing when you are a member, you are covered. As soon as you cancel, they bill you for the disc... I think it's just a ploy to get money out of you.

I got a proof of posting for the discs, as I knew they would try it on... I was not surprised when they did!

As they said the disc was lost, they tried to charge me another months rental... had to fax them the proof of posting, and demand the money be credited back to my account.

They were supposed to send me free Cineworld tickets when I joined up, that I never received either....

I had same problem with them too now whenever i cancel i empty my list and wait until the discs are with them then cancel.

Original Poster

Just waiting till they open at 10am to call tried my bank they said there is nothing they can do except cancel my debit card and send me a new one to stop any further payments being taken

Original Poster

Well they are refusing me a refund as they didnt recieve my 'lost in post' form they made me fill in even though i sent it back the day i got it! Just reading on the net and loads of people are having this happen to them i think its disgusting. I am waiting for the manager to call me back as i was starting to loose my rag with the custmer service operator, lets see if she even call back!

Original Poster

they never called back so I contacted consumer direct who told me to email and send a recorded delivery letter demanding a refund within ten days, if i dont get it I am to call them back and they will forward my complaint to trading standards.

EBT;3513447

Just waiting till they open at 10am to call tried my bank they said there … Just waiting till they open at 10am to call tried my bank they said there is nothing they can do except cancel my debit card and send me a new one to stop any further payments being taken



won't do any good, the card is just a "route" to the account and most banks systems will just transpose the debits, not really relevent here anyway as it looks like a one off.
Would of thought as the vids where hired when you where a member any protection should still have been in place unless you returned them after the membership was canceled in which case??
Post a comment
Avatar
@
    Text
    Top Discussions
    1. New bladerunner1959
    2. Xbox One - Buying from Other Regions *WITH* A VPN (Virtual Private Network)70562
    3. The HUKD home for Star Trek: Discovery2685
    4. Add one, leave one game54415416

    See more discussions