Groups

    AAAAH! My Playstation has broken again - can I complain to someone!?

    My PS3 stopped working (downloaded a required update-it immediately stopped reading discs). It was out of warranty so i asked Sony to fix it for £99. They picked it up and, one week later (today), replaced it with a "re-manufactured one" as they couldn't fix mine. Today I finally managed to play the new Call of Duty game on my 'new' PS3....Guess what, it broke in exactly the same way as my last console (after the same update), and now am waiting for Sony to replace it again.

    this is rediculous - they've sent me a broken console which, might i add, was VERY dirty on the back. this replacement was not fit for purpose, so they're replacing it. How do i know the same thing won't happen again?? i might aswell fork out an extra £80 for a new console to save all these phone calls and lugging a fat PS3 around central London so Sony can pick it up in work hours.

    Can i complain to someone other than Sony, they don't seem to give a monkey's....

    grrrrrrrr

    21 Comments

    Banned

    Yep you can complain to me

    watchdog? lol

    Original Poster

    thanks, i feel better now.

    wasnt 3.0.1 update was it??

    Original Poster

    J4GG4;6909664

    wasnt 3.0.1 update was it??



    :thumbsup:

    Original Poster

    ClarityofMind;6909602

    watchdog? lol



    have done now...

    my sons did this and was sent one with a screw missing good ole sony

    Mine 'touch wood' has been ok since the update. Had it for 3 years now its the rare brick 60gb version. They seem to never die 'TOUCHES WOOD AGAIN'

    J4GG4;6909664

    wasnt 3.0.1 update was it??



    that update was only for drakes fortune

    Borat;6909816

    that update was only for drakes fortune



    Wrong

    it wasnt a compulsary update at first but now it is. I had to update my ps3 to it however im not sure if it was because of cod mw2 required it or not.

    J4GG4;6909837

    Wrongit wasnt a compulsary update at first but now it is. I had to update … Wrongit wasnt a compulsary update at first but now it is. I had to update my ps3 to it however im not sure if it was because of cod mw2 required it or not.



    here jagga read this

    uk.playstation.com/ps3…884

    you paid £99 for a repair?
    thats a rip off.

    by doing that you accept that the fee is fair and you agree with it, hence you paid it.

    should have complained before.

    watchdog wont take your case unless other people complain to them for the same issue.

    Borat;6909943

    here jagga read … here jagga read thishttp://uk.playstation.com/ps3/support/system-software/detail/item234008/Update-features-%28ver-3-01%29/;PDC4_COOKIE=qBmWLB7JV21t62ghnRlcvssFf9c6bb1zvt3rGsmHGy156d711mxp!-345216884



    It says it fixes a known issues with drakes fortune regarding the freezin in update 3.0.0.

    They didnt make the update specially for drakes fortune.

    Everyone has to update it to 3.0.1 now. I did to play cod mw2.

    J4GG4;6910014

    It says it fixes a known issues with drakes fortune regarding the freezin … It says it fixes a known issues with drakes fortune regarding the freezin in update 3.0.0.They didnt make the update specially for drakes fortune.Everyone has to update it to 3.0.1 now. I did to play cod mw2.




    thats because sony require you to update to any latest software before playing any game

    J4GG4;6909815

    Mine 'touch wood' has been ok since the update. Had it for 3 years now … Mine 'touch wood' has been ok since the update. Had it for 3 years now its the rare brick 60gb version. They seem to never die 'TOUCHES WOOD AGAIN'



    +1 lol. still going strong.

    Original Poster

    fps_d0minat0r;6909977

    you paid £99 for a repair?thats a rip off.by doing that you accept that … you paid £99 for a repair?thats a rip off.by doing that you accept that the fee is fair and you agree with it, hence you paid it.should have complained before.watchdog wont take your case unless other people complain to them for the same issue.



    i agreed to pay £99 for a repair so i had a playstation that worked, or for (as they told me) a NEW console. I got neither - it was a faulty re-manufactured one.

    shanecr;6910147

    +1 lol. still going strong.



    ha we were the smart ones

    Original Poster

    J4GG4;6909815

    Mine 'touch wood' has been ok since the update. Had it for 3 years now … Mine 'touch wood' has been ok since the update. Had it for 3 years now its the rare brick 60gb version. They seem to never die 'TOUCHES WOOD AGAIN'



    mine was the 40gb fat one. it worked for 18months without any probs, then twice, in two consoles in two weeks...both after the same update. different games though. i've only managed to get onto the 3rd level of modern warfare 2. i'm not a happy bunny/

    the spudgun;6910263

    i'm not a happy bunny/



    i wouldnt be either. id want a free repair seen as this update has a known issue with some drives. This has gotta be on watchdog again i predict.

    Why not test it at your office premises before taking it home & save yourself a journey carrying it each way?

    Is it possible that it received a jolt in transit back home today?

    Can the Sony delivery representative not deliver to your home early morning or late evening & wait until you test it there?

    BFN,

    fp.

    Original Poster

    fanpages;6910399

    Why not test it at your office premises before taking it home & save … Why not test it at your office premises before taking it home & save yourself a journey carrying it each way?Is it possible that it received a jolt in transit back home today?Can the Sony delivery representative not deliver to your home early morning or late evening & wait until you test it there?BFN,fp.



    it wasn't bumped. it worked fine for 30 mins then just stopped.

    it's not a sony rep that delivers, it's DPD, a courier firm so they have nothing to do with the product. Sony's delivery service is pizz poor - you can choose a date, but no time. it's 8am-6pm mon-fri, that's it. i can't really use a ps3 a work, though it's a good idea to make life a little easier (even though, on first trying it, it did work so it wouldn't have made any difference).
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Hard Drive Setup34
      2. ID Mobile - 30 day contract - Ending - Notice needed for PAC request ?11
      3. Foo Fighters O2 live stream?11
      4. Flight delay compensation614

      See more discussions