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    Accepatble time limit for laptop warrnty repair - advise please ?

    Hi all

    I am after a quick bit of consumer advise.

    Bought a refurb laptop last August with 12 months RTB warranty.

    A couple of months ago it developed a screen flicker problem so I contacted the retailer and agreed to return it to them at my cost for repairs.

    I agreed with them that I would send some video clips to clearly show the problem anticipating a no fault found reply.

    The laptop was delivered to the retailer on 1st March and after chasing them got a reply on 9th March to say they could not reproduce the fault but did acknowledge that the video clips send on CD with the laptop do show a fault so they would send it to a specialist repair centre and I would get a response within 2 weeks.

    Today I chased them again and they have no feedback from the specialist laptop repairer and say I should wait another week for news!

    So my question is this Is there are precedent set for a reasonable amount of time a warranty repair should take before I can start to put pressure on the retailer?

    I can understand that if the fault is not easy to replicate then it will take some time but to be kept without a product that I have paid for indefinitely is not acceptable.

    Any ideas / advise much appreciated.

    EliTom

    4 Comments

    Take a look at your warranty T&C's.

    I have an insurance policy with PC World/Currys that states 6 weeks from collection/drop is the max they can keep me waiting before they have to replace it with a brand new one or vouchers equating to the original cost of the product.

    I know your warranty is likely not to be the same but I am sure they define a reasonable amount of time in it.

    Gav

    Should be their cost if fault confirmed. About a month is reasonable...

    should not take a month...

    Either a faulty motherboard (If onboard Graphics), a faulty screen inverter, or a faulty screen...

    who was the retailer??

    Original Poster

    TheCaptain;8195825

    should not take a month... Either a faulty motherboard (If onboard … should not take a month... Either a faulty motherboard (If onboard Graphics), a faulty screen inverter, or a faulty screen...who was the retailer??



    yep Toshiba U400 so onboard graphics

    short video clip here

    s270.photobucket.com/alb…flv

    retailer is telephones online

    EliTom
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