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    Accused of electricity theft by Swalec!

    Had a phone call from my provider saying that I owed £150 elecricity because a black market key had been used to put 3x £50 credit on my electricity box. I told them I had never purchased credit from meter readers or engineers for cash! I allways put £20-£30 on my key every 2 weeks or so! I had a engineer change my meter a few weeks back because I was informed it was faulty and reqiured a new one! The provider member then said that they were 100% sure someone in my household had obtained a black market key as the meter would reset back to zero after the money had been put on! They also said I hadn't put any credit on my key since jan. I talked to my wife to clarify we had only had 1 visit to fix the meter then contacted Swalec to confirm 110% we had'nt purchased back hander electric!
    I then spoke again to the provider who then apologised because a fauly meter caused the problem, the information hadn't been given to the provider investigating team! I then gave them hell over the phone for acusing me/wife of theft and saying basicly they were 100% sure we had been dishonest!

    10 Comments

    cool story bro

    they apologised. move on.

    Supermod

    Ok.

    Close escape..........try another 3

    Banned

    yawn

    change providers tht will **** em off lol

    tell them you want some compensation, about £150 would see you ok

    wickedteen

    tell them you want some compensation, about £150 would see you ok



    Oh FFS.

    For what? They made an error and apologised. The end.

    Some folk in this country want ompensation for looking at you the wrong way.

    moob

    Oh FFS.For what? They made an error and apologised. The end.Some folk in … Oh FFS.For what? They made an error and apologised. The end.Some folk in this country want ompensation for looking at you the wrong way.


    i'm gonna claim against you now, as you have quite upset me

    wickedteen

    i'm gonna claim against you now, as you have quite upset me



    Quelle surprise!
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