Found 13th May 2009
My battery on Acer Aspire One has gone and does not hold charge at all!!

Should I write to Acer and ask them for a replacement as its only like 6 months old!!

How is their customer service and what are the chances of me getting an replacement?

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23 Comments

Customer service is okay. When I last claimed on warranty they replaced.

Not sure if battery comes under warranty though.

Banned

Acer are pretty poor by all accounts for CS - and batteries are usually items that aren't covered by warranty.

But you have nothing to lose by calling them - or going back to the shop you got it from.

They will replace it for you but....you need to send the whole netbook back. They asked me to do this when I asked them to replace my battery but I left it as I couldn't be bothered.

Original Poster

Got it from Asda (lost reciept) but the product has not been registered with them!! Its totally gone and think its defective as it does not hold charge at all! Also think it would be better to email them as over the phone they would do my head in!

if you find the receipt take it back to asda, they usually do instant returns.

if not, take your bank/credit card statement showing the transaction, that should be enough proof.

Original Poster

Spriggan;5197247

They will replace it for you but....you need to send the whole netbook … They will replace it for you but....you need to send the whole netbook back. They asked me to do this when I asked them to replace my battery but I left it as I couldn't be bothered.



Why would they want the netbook, as is a headache!! Did they ask for POP? Also paid cash!!

Naeem786;5197278

Why would they want the netbook, as is a headache!! Did they ask for POP? … Why would they want the netbook, as is a headache!! Did they ask for POP? Also paid cash!!


They want the netbook back to see if anything's been tampered with or if it's a software fault etc.

I couldn't be bothered to return it as it meant that I had to uninstall XP and install Linpus back on as well as removing the extra RAM I added which is a mission itself.

No they didn't ask for POP or reciept, you must type in the serial number on their support website and they'll give you a reference number and details on how to return the thing.

P.S. I've read that updating to the latest BIOS suppose to have fix the battery issue for some people.

Naeem786;5197278

Why would they want the netbook, as is a headache!! Did they ask for POP? … Why would they want the netbook, as is a headache!! Did they ask for POP? Also paid cash!!



Yeh, im sure you have the rights to remove the hard drive tho.

:thumbsup:

mine is still fine after about 7 months - usually get two hours or so

but ---------------- i always fully discharge battery before recharging, keeps it supple i reckon

Original Poster

Spriggan;5197344

They want the netbook back to see if anything's been tampered with or if … They want the netbook back to see if anything's been tampered with or if it's a software fault etc. I couldn't be bothered to return it as it meant that I had to uninstall XP and install Linpus back on as well as removing the extra RAM I added which is a mission itself. No they didn't ask for POP or reciept, you must type in the serial number on their support website and they'll give you a reference number and details on how to return the thing.P.S. I've read that updating to the latest BIOS suppose to have fix the battery issue for some people.



Thats what I read too as the v3309 is meant to fix it but my mate got one and tried his battery and is fine and tried charging mine in his and no luck!! Mine is the way I got it from the shop so may consider sending it to them, will they refund the shipping costs? :w00t:

Original Poster

scrumpypaul;5197494

mine is still fine after about 7 months - usually get two hours or sobut … mine is still fine after about 7 months - usually get two hours or sobut ---------------- i always fully discharge battery before recharging, keeps it supple i reckon



Ive read discharging it totally is BAD and should charge it on like 5-10%!

They don't charge you p&p, they get ParcelForce to collect it from your house

Original Poster

Spriggan;5197655

They don't charge you p&p, they get ParcelForce to collect it from your … They don't charge you p&p, they get ParcelForce to collect it from your house



OK, so I just put in the serial number and take it from there? You got link as they got quite a few!

Original Poster

Spriggan;5197795

http://support.acer-euro.com/request/uk/nb_as.html



Thanks, will fill it out and see what they say? Shall I just say the battery is no good?

Yeah just say you only had the netbook for a few months with minimal use and the battery now only lasts for 30-40mins from the 2 hours when you first had it.

Original Poster

Spriggan;5197973

Yeah just say you only had the netbook for a few months with minimal use … Yeah just say you only had the netbook for a few months with minimal use and the battery now only lasts for 30-40mins from the 2 hours when you first had it.



Done, how long do they normally take to sort it?

I'm not sure as I didn't send mine away to get it fixed but I've read that it doesn't take longer than 2 weeks.

Original Poster

Spriggan;5198078

I'm not sure as I didn't send mine away to get it fixed but I've read … I'm not sure as I didn't send mine away to get it fixed but I've read that it doesn't take longer than 2 weeks.



Thanks for all your help, very much appreciated!! Will let you know how it goes! :thumbsup:

Tip for the future - avoid Acer

Original Poster

I got an email to showing all the details on how I should send it back, they state if its a software problem they will charge so it cant be that as dont want to be coughing up £70!!

Will they just replace the battery?

Naeem786;5197540

Ive read discharging it totally is BAD and should charge it on like 5-10%!




i'd have to disagree.

i'd say i usually plug it back in either when it runs out or when it has a minute or two left.

my aa1 is 7 months old now and the battery icon, from full charge, indicates it will last usually 2hrs 25mins.

it does indeed last this long, plus i don't have it at minimal brightness, plus the fan is always on seeing as it's a linux set-up and i haven't figured out how to configure the fan.

the only issue if the battery completely discharges is that start up time, the first time it's switched back on, is occasionally about 5 mins as it sort of completely reboots.

not a prob for me though.


good luck with your claim, but give it a try at totally discharging the battery next time - it's done me no harm at all

Original Poster

Thanks everyone!!!

They are gooooooooooooood!! They picked it up on Tuesday and got it today FIXED!!!!
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