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Acer Aspire Factory Reset Help Needed

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Posted 19th Nov
My Dad has just purchased an Acer Aspire Notebook off of shpock and has had it factory reset by a guy in the local market. Unfortunately now home, he's trying to get onto the Internet and trying to add a new user to the pc but comes up with the below message.
Has anyone any ideas what he should do next to get it working?
Running Windows 10 Home Edition
He's not tech savvy, so any help appreciated.
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Type user accounts in the search bar at the bottom left of the screen, it's not online to setup a new user it's in the system settings
Also, if you type into Google "this snapin may not be used" there are several articles and videos on this issue.

Assuming he bought this machine privately from Shpock, who's this "guy in the local market" then? Had the person on Shpock not reset the machine themselves?
"get onto the Internet" and "trying to add a new user to the pc" are two different tasks.
Accessing the internet by wifi? Assuming an accessible wifi network is available, make sure the lappy's wifi is enabled (usually via a physical switch on the lappy or via one of the "F" keys on the top row of keyboard). It is assumed you know how to add a wifi password to a displayed available network accessible from the wifi icon near the date/clock on the RHS of the taskbar.
Add a new user via Start button >> Settings >> Accounts >> Family and other users.
Douglas_Birks19/11/2019 12:52

Type user accounts in the search bar at the bottom left of the screen, …Type user accounts in the search bar at the bottom left of the screen, it's not online to setup a new user it's in the system settings


We've gone into system settings, clicked add user, clicked add someone else and it's now gone round in a loop and displaying the photo message again.
Any more ideas please
Phsycronix19/11/2019 12:58

Also, if you type into Google "this snapin may not be used" there are …Also, if you type into Google "this snapin may not be used" there are several articles and videos on this issue.Assuming he bought this machine privately from Shpock, who's this "guy in the local market" then? Had the person on Shpock not reset the machine themselves?


No, unfortunately it was a Mum clearing out her daughter's bedroom and the daughter has either forgot the password or more likely refused to give it over.
It it was windows 7 the guy in the market wiped and installed Windows 10 (Home edition).
It's come back solely with an administrator's account rather than a "normal" user account.
Edited by: "Toptrumpet" 19th Nov
AndyRoyd19/11/2019 12:59

"get onto the Internet" and "trying to add a new user to the pc" are two …"get onto the Internet" and "trying to add a new user to the pc" are two different tasks.Accessing the internet by wifi? Assuming an accessible wifi network is available, make sure the lappy's wifi is enabled (usually via a physical switch on the lappy or via one of the "F" keys on the top row of keyboard). It is assumed you know how to add a wifi password to a displayed available network accessible from the wifi icon near the date/clock on the RHS of the taskbar.Add a new user via Start button >> Settings >> Accounts >> Family and other users.


Tried the last line and again goes round the loop and back to the photo message
Toptrumpet19/11/2019 13:04

No, unfortunately it was a Mum clearing out her daughter's bedroom and the …No, unfortunately it was a Mum clearing out her daughter's bedroom and the daughter has either forgot the password or more likely refused to give it over. It it was windows 7 the guy in the market wiped and installed Windows 10 (Home edition). It's come back solely with an administrator's account rather than a "normal" user account.



Oh.....ok. The "guy in the market" should have installed Win10 Pro then! Is this 'guy in the market' a proper computer guy or a "nudge, nudge, wink, wink" kind of guy?

Has the machine got a hardware password lock on it then - i.e. a Bios password? I can't see why if it was 'wiped' of Win7, the new OS would work as if it were a brand new computer. If all the 'guy' did was an update to Win10 - that could be where the problem lies.
Toptrumpet19/11/2019 13:06

Tried the last line and again goes round the loop and back to the photo …Tried the last line and again goes round the loop and back to the photo message


Towards bottom of final page at Start button >> Settings >> System >> About, what is the "Windows Specification" of:
Edition =
Version =
Phsycronix19/11/2019 13:11

Oh.....ok. The "guy in the market" should have installed Win10 Pro then! …Oh.....ok. The "guy in the market" should have installed Win10 Pro then! Is this 'guy in the market' a proper computer guy or a "nudge, nudge, wink, wink" kind of guy? Has the machine got a hardware password lock on it then - i.e. a Bios password? I can't see why if it was 'wiped' of Win7, the new OS would work as if it were a brand new computer. If all the 'guy' did was an update to Win10 - that could be where the problem lies.


Apparently the guy in the market specialises in mobile phones I've told my Dad to go back tomorrow and find the guy again and get him to have another look at it.
Thanks Everyone, a £5 purchase may end up costing £50 more now.
I'll expire this thread now.
Toptrumpet19/11/2019 13:15

Apparently the guy in the market specialises in mobile phones Apparently the guy in the market specialises in mobile phones I've told my Dad to go back tomorrow and find the guy again and get him to have another look at it.



Hmmm, ok (again!)

I guess my next question would be: Why was 'market guy' even involved? Apart from the obvious 'security update' answer, what was wrong with Win7? Why (or who) suggested going to a 'market guy' to get it updated?

I'm just trying to get an overview of the situation, as you said Dad is not "tech savvy" and I'm wondering why he bought a computer and went to a 'market guy' for an update.
AndyRoyd19/11/2019 13:14

Towards bottom of final page at Start button >> Settings >> System >> …Towards bottom of final page at Start button >> Settings >> System >> About, what is the "Windows Specification" of:Edition = Version =


Showing Edition: Windows 10 Home
Version : 1607
Edited by: "Toptrumpet" 19th Nov
Phsycronix19/11/2019 13:19

Hmmm, ok (again!)I guess my next question would be: Why was 'market guy' …Hmmm, ok (again!)I guess my next question would be: Why was 'market guy' even involved? Apart from the obvious 'security update' answer, what was wrong with Win7? Why (or who) suggested going to a 'market guy' to get it updated?I'm just trying to get an overview of the situation, as you said Dad is not "tech savvy" and I'm wondering why he bought a computer and went to a 'market guy' for an update.


It's nothing dodgy, he bought it for my 16yr old son to do his college work on and saw it locally for sale for £5, realising it was password locked with a picture of the daughter he took it to a few places like CEX for advise on how to get it working or factory reset. The guy in the market said he could sort it out and put the latest windows10 on it for him at the same time. He just made a judgement to let the market guy try.
Toptrumpet19/11/2019 13:16

Thanks Everyone, a £5 purchase may end up costing £50 more now. I'll e …Thanks Everyone, a £5 purchase may end up costing £50 more now. I'll expire this thread now.



Odd comment. You asked for advice - now you wish to expire the thread???

So, dear Dad bought a laptop for £5. Not entirely unbelievable but off a Mum who must have realised a laptop is most definitely worth more than a 'deep-sea-diver' so what else might have been wrong with the computer?

If you want a quick, easy fix - just jump on Ebay and get yourself a Win10 Pro licence key. Alternatively, download a Linux distro such as "Puppy" and pop it on a USB stick. Instant, workable OS with internet access and little worry about malware/viruses etc. Perfect for Dad.
Toptrumpet19/11/2019 13:21

Showing Edition: Windows 10 HomeVersion : 1607


That's a ridiculously old Windows version from 3 years ago! If you paid Mr MarketTrader any money whatsoever to install Windows, take it back and reasonably ask for a Windows version from 2019, maybe version 1903. If Mr. MT knows what he is doing it will take well under an hour and most of that time will not require any user intervention, meaning Mr. MT can get on with other silly installs for other customers or whatever else Mr MT does.
So thanks Guys for your input. I only popped in my Dad's for a cup of tea and he told me about this notebook. I'm heading off home now and won't be seeing my Dad again for a couple of weeks, just thought someone on here could help if it was a simple fix.
That's why I'm expiring the thread so quickly, no other reason.
Toptrumpet19/11/2019 13:25

It's nothing dodgy, he bought it for my 16yr old son to do his college …It's nothing dodgy, he bought it for my 16yr old son to do his college work on and saw it locally for sale for £5, realising it was password locked with a picture of the daughter he took it to a few places like CEX for advise on how to get it working or factory reset. The guy in the market said he could sort it out and put the latest windows10 on it for him at the same time. He just made a judgement to let the market guy try.



Don't take this the wrong way TT as I don't aim this towards you but the whole situation is the epitome of "dodgy." A password protected laptop on a 'classifieds' site for £5!

Also, your Dad sounds quite "tech savvy" to be going to CEX to get advice (as well as other places) so I think between you, you could have probably installed a Win10 Pro OS. Alternatively, get a really cheap SSD (Sub £20) and a licence key and the thing will fly!

As I said, I am in no way saying this was some 'dodgy' transaction so please don't take offense.
AndyRoyd19/11/2019 13:26

That's a ridiculously old Windows version from 3 years ago! If you paid Mr …That's a ridiculously old Windows version from 3 years ago! If you paid Mr MarketTrader any money whatsoever to install Windows, take it back and reasonably ask for a Windows version from 2019, maybe version 1903. If Mr. MT knows what he is doing it will take well under an hour and most of that time will not require any user intervention, meaning Mr. MT can get on with other silly installs for other customers or whatever else Mr MT does.



I don't know about you AR but I think it sounds like "Mr MT" did an 'upgrade' and not a wipe and reinstall at all. I'd just go back, play ignorant and say it doesn't work properly, wouldn't you?
may be easier to just connect the laptop to the internet and log in with a Microsoft account.

the users and groups snap in only works with a pro edition, usually you can add a new local account via the control panel - user accounts but if that's not working just get it connected to the internet and try.
Phsycronix19/11/2019 13:46

I don't know about you AR but I think it sounds like "Mr MT" did an …I don't know about you AR but I think it sounds like "Mr MT" did an 'upgrade' and not a wipe and reinstall at all. I'd just go back, play ignorant and say it doesn't work properly, wouldn't you?


No offence taken, it’s a pity that I don’t know more about about computers etc to help him. He’s in his ‘80’s but still agile minded. £5 didn’t sound right to me either, but the screen photo was of the daughter that was at the house when he collected it. He likes nothing better than trawling the car boots and charity shops, so I suppose he thought it would help my son out, who’s currently doing essays on his phone.
Anyway he’s going back to Mr MT trader tomorrow armed with some more knowledge thanks to you and @AndyRoyd
Toptrumpet19/11/2019 14:36

No offence taken, it’s a pity that I don’t know more about about computers …No offence taken, it’s a pity that I don’t know more about about computers etc to help him. He’s in his ‘80’s but still agile minded. £5 didn’t sound right to me either, but the screen photo was of the daughter that was at the house when he collected it. He likes nothing better than trawling the car boots and charity shops, so I suppose he thought it would help my son out, who’s currently doing essays on his phone. Anyway he’s going back to Mr MT trader tomorrow armed with some more knowledge thanks to you and @AndyRoyd



It's certainly a billy-bob-bargain @ £5. Even if he gets no joy from the 'Market Guy' and gets a refund (do you know what he paid for this 'update' by the way?) he's not stumped. I would then just get a Win10 Pro key (full install - NOT upgrade) and format the HDD. Fresh install and away you go.

Is the laptop usable at all? Or can you do nothing on it due to this issue? Reading up, there seems to be MANY people who had this issue and it all stems from being an 'upgrade' from a previous install - but to the 'home' edition, not pro versions.

Your Dad sounds like me. Hehe. I love poking around in charity shops. I've gotten many a bargain. I hope he can get a satisfactory result to his issue.

All the best, Phsy.
Phsycronix19/11/2019 14:45

It's certainly a billy-bob-bargain @ £5. Even if he gets no joy from the …It's certainly a billy-bob-bargain @ £5. Even if he gets no joy from the 'Market Guy' and gets a refund (do you know what he paid for this 'update' by the way?) he's not stumped. I would then just get a Win10 Pro key (full install - NOT upgrade) and format the HDD. Fresh install and away you go.Is the laptop usable at all? Or can you do nothing on it due to this issue? Reading up, there seems to be MANY people who had this issue and it all stems from being an 'upgrade' from a previous install - but to the 'home' edition, not pro versions.Your Dad sounds like me. Hehe. I love poking around in charity shops. I've gotten many a bargain. I hope he can get a satisfactory result to his issue.All the best, Phsy.



I think it was £20 to wipe the thing and install windows 10.
I don’t think he can do anything at all on it. I’ve left him to try and solve it and passed on your suggestions.
Toptrumpet19/11/2019 14:52

I think it was £20 to wipe the thing and install windows 10.I don’t think h …I think it was £20 to wipe the thing and install windows 10.I don’t think he can do anything at all on it. I’ve left him to try and solve it and passed on your suggestions.



Let's hope he can get something sorted. I'll be honest - I don't think it was 'wiped' at all but I'm only speculating. Never mind eh? Just be sure that it's far from a 'brick' and if 'market-minkey' can't fix it, someone can!
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