Acer Aspire Help! Will Rep Help!

16 replies
Found 9th Jul 2009
Ok so I ordered a acer aspire free with my 1Gb 3 mobile broadband which arrived today.

I charged up the laptop for a few hours, then turned it on only to be welcomed by an error message on the opening boot screen.

Now, Iphoned 3 customer support and they said to phone Acer technical support.

I said to 3 that surely they sent me a faulty product and so they should replace it for me, as they would with a mobile phone if that was faulty. (sale of goods act etc)

SO I ask you lovelly people, who is right? Who should be replacing this for me?

Rep for helpers!

16 Comments

3 should replace it. Sale of goods act.

Neither, it's generally the retailer you go to first (although that may be three if you bought the package from them).

In all fairness, there's no proof that you didn't do something to balls it up. Why would Three then go out of their way to replace it without you at least "trying" to have it repaired? Surely you'd rather have it working in a day than waiting 5 days for it to be replaced.
Hardware faults and returns are dealt with via the manufacturer on laptops that are subsidised by the deals that Mobile Networks provide.
Phone Acer.

As for "3 should replace it, Sales of Goods Act". Prove it's faulty. They're asked you to speak with Acer, so do that. Or get a friend that knows something about computers to have a look. Try booting into the recovery partition (usually F5 or F10 on bootup on these netbooks)

cristoff;5709624

In all fairness, there's no proof that you didn't do something to balls … In all fairness, there's no proof that you didn't do something to balls it up. Why would Three then go out of their way to replace it without you at least "trying" to have it repaired? Surely you'd rather have it working in a day than waiting 5 days for it to be replaced. Hardware faults and returns are dealt with via the manufacturer on laptops that are subsidised by the deals that Mobile Networks provide.Phone Acer.As for "3 should replace it, Sales of Goods Act". Prove it's faulty. They're asked you to speak with Acer, so do that. Or get a friend that knows something about computers to have a look. Try booting into the recovery partition (usually F5 or F10 on bootup on these netbooks)



The Sales of Goods Acts states that it is the supplier who has to prove the fault within the first 6 months :thumbsup:

hon, they provided you with a product that isnt "fit for its purpose" take it back and demand a replacement x x

just turn it all off - take out the battery for a few mins - turn it all back on again

very occasionally my aa1 freezes but sorts itself out if you give it 10 mins or so

try it

Original Poster

Thanks all for your help, Will call Acer today and take it from there.

ive had problems with my acer this last week, how far into the boot do you get?? can you access the bios? if so check to see if the HD is listed in the bios, if not then its probably the problem

micoo;5711423

can you access the bios? if so check to see if the HD is listed in the … can you access the bios? if so check to see if the HD is listed in the bios, if not then its probably the problem



To be fair, why SHOULD he have to go hunting round in the BIOS.

He bought a new computer, he gets an error when it starts up, so they need to fix it.

guilbert53;5711510

To be fair, why SHOULD he have to go hunting round in the BIOS.He bought … To be fair, why SHOULD he have to go hunting round in the BIOS.He bought a new computer, he gets an error when it starts up, so they need to fix it.



cos its an easier fix than i thought mine would be, if he can access the bios, and the HD is listed then its not the HD thts the problem and asuming its the same problem i had i know how to fix it :thumbsup:

Original Poster

the error i get is: realtek PCI express fast ethernet controller series v1.15(090224)
PXE-E61: media test failure, check cable
PXE-MOF: exiting PXE ROM
no bootable device -- insert boot disk and press any key

Sheep87;5711841

the error i get is: realtek PCI express fast ethernet controller series … the error i get is: realtek PCI express fast ethernet controller series v1.15(090224)PXE-E61: media test failure, check cablePXE-MOF: exiting PXE ROMno bootable device -- insert boot disk and press any key



thts not what i had but similar i had BOOTMGR is unavailable press Ctrl alt dlt to restart lol how far into the boot do you get just past the acer screen?

i was told by acer to hold alt and tap F10 to acces the hidden partition and restore windows from there

Original Poster

micoo;5711878

thts not what i had but similar i had BOOTMGR is unavailable press Ctrl … thts not what i had but similar i had BOOTMGR is unavailable press Ctrl alt dlt to restart lol how far into the boot do you get just past the acer screen?i was told by acer to hold alt and tap F10 to acces the hidden partition and restore windows from there



Its the first page past the welcome acer screen after I switch it on. Acer told me to do the same, they are sending my instructions now via email, so i will give that a go.

Original Poster

Just got off the phone - both acer and 3 mobiles supplier will take it back, so I went with the supplier and they will pick it up for me monday. best i could hope for i guess.

Banned

3 dont send you the laptop, its through a third party

get the details of the third party from 3 and get on to them to replace it

Original Poster

dimebars;5712668

3 dont send you the laptop, its through a third partyget the details of … 3 dont send you the laptop, its through a third partyget the details of the third party from 3 and get on to them to replace it



yeah i realise that now, thanks though, I have contacted them and they are arranging pick up for me.
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