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Acer laptop suddenly has a thin pink line in the middle of the screen

Posted 9th Nov 2021
Hi,

This has never happened before and I've had my laptop for over 4 and a half years. I was browsing online earlier and everything was fine until suddenly a thin green line appeared in the middle of my laptop screen. A few minutes later, it then changed colour and turned into a pink line - the position hasn't changed and it's the same horizontal line right in the middle of the screen.

I've tried reading online on threads for solutions and watched a YouTube video - 1 suggestion was connecting to an external monitor to see if the same thing happens but I don't have a monitor. Another option said to press the screen on the corners from top to bottom with both thumbs but this hasn't worked. I tried this twice.

Having had a look online, I found this post: ifixit.com/Ans…ink

The issue this person described is the exact same problem I'm having. Specifically, their image 1 and image 5 is basically what I can see on my screen - except my one is just that 1 line right in the middle and it's pink (was green before).

Can someone please help me?

Thank you in advance.
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  1. Avatar
    Connect to wifi tv?
  2. Avatar
    Might be that you need a replacement screen if the problem is not replicated when connecting to an external monitor.
  3. Avatar
    Do you not have a TV to try with? (you may need an adapter if your laptop doesn't have HDMI).

    It will be a faulty display panel/electronics. Time to book in for repair.
  4. Avatar
    Author
    I don't have a WiFi TV unfortunately. Only have a nowtv set up which is WiFi.
  5. Avatar
    Author
    So how can I check this with my TV? Do I just need the HDMI cable - plug in from laptop to TV and that's it?
  6. Avatar
    billmax76409/11/2021 11:12

    So how can I check this with my TV? Do I just need the HDMI cable - plug …So how can I check this with my TV? Do I just need the HDMI cable - plug in from laptop to TV and that's it?


    Yes.

    It's almost certainly a faulty screen though.
  7. Avatar
    my husband's lenovo laptop developed this problem when the dog spilled a glass of wine into it (yes, our dog has a problem with booze (lol))

    the screen never recovered and i sold it to someone who could repair it. he said it needs a new screen. time to get a new laptop.
  8. Avatar
    Likely prematurely failed screen. What is the reasonable expected lifetime of the laptop? You have about 18months remaining to bring a statutory (in)durability claim against the UK(?) retailer, unless you live in Scotland, in which case be quick.
  9. Avatar
    Author
    Ah, really hate it if it needs a new screen as wasn't looking at getting a new laptop. I can still use the thing but it's irritating seeing this line in the middle - just gets in the way.

    @AndyRoyd I bought it from Argos in May 2017 but not sure how I could put a claim in? Is this basically it? which.co.uk/tools/faulty-goods-complaint-tool/

    Then fill it in and send the letter? Only issue is I don't have the receipt anymore as it was an online order and I must have deleted it a while back.

    Also, does anyone know how much a screen replacement might be for something like this? Worth doing or just better off getting a new laptop?
    Edited by: "billmax764" 9th Nov 2021
  10. Avatar
    billmax76409/11/2021 12:50

    ...I bought it from Argos in May 2017 but not sure how I could put a claim …...I bought it from Argos in May 2017 but not sure how I could put a claim in? Is this basically it? which.co.uk/tools/faulty-goods-complaint-tool/Then fill it in and send the letter? Only issue is I don't have the receipt anymore as it was an online order and I must have deleted it a while back.


    That Which? page indicates the base process of your claim; the claim itself will make reference to the "statutory durability requirements of Consumer Rights Act 2015" and how the device has not met the reasonable durability expectation and what you expect the vendor to do about it (example: if the reasonable life expectancy of your specific laptop model is 6 years then you may have a claim for the remaining 18months loss of full enjoyment or pro-rata cash equivalent of purchase price).
    Credible proof of purchase will be required, either receipt, card/bank statement, order email, Argos account history or hit Argos with an Subject Access Request for Argos to tell you when you purchased it.
  11. Avatar
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    AndyRoyd09/11/2021 13:10

    That Which? page indicates the base process of your claim; the claim …That Which? page indicates the base process of your claim; the claim itself will make reference to the "statutory durability requirements of Consumer Rights Act 2015" and how the device has not met the reasonable durability expectation and what you expect the vendor to do about it (example: if the reasonable life expectancy of your specific laptop model is 6 years then you may have a claim for the remaining 18months loss of full enjoyment or pro-rata cash equivalent of purchase price).Credible proof of purchase will be required, either receipt, card/bank statement, order email, Argos account history or hit Argos with an Subject Access Request for Argos to tell you when you purchased it.


    Thank you. Will look into this.

    How exactly do I go about making the claim? Simply sending the letter via email to Argos customer services? Or more formally via post to head office?
    Edited by: "billmax764" 9th Nov 2021
  12. Avatar
    billmax76409/11/2021 13:25

    Thank you. Will look into this.How exactly do I go about making the claim? …Thank you. Will look into this.How exactly do I go about making the claim? Simply sending the letter via email to Argos customer services? Or more formally via post to head office?


    You can attempt a bullet-pointed e-message to Argos CS, but if no acceptable response then similar bullet-pointed letter sent to the Argos registered office stated at Companies House (somewhere in MK9 ?)
    Send any quaint paper mail from Post Office retaining two items: postage payment receipt and the freebie "proof of posting". Do not send via any receipted postal service.
  13. Avatar
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    AndyRoyd09/11/2021 13:36

    You can attempt a bullet-pointed e-message to Argos CS, but if no …You can attempt a bullet-pointed e-message to Argos CS, but if no acceptable response then similar bullet-pointed letter sent to the Argos registered office stated at Companies House (somewhere in MK9 ?) Send any quaint paper mail from Post Office retaining two items: postage payment receipt and the freebie "proof of posting". Do not send via any receipted postal service.


    Will give this a try. Thank you.
  14. Avatar
    billmax76409/11/2021 12:50

    Ah, really hate it if it needs a new screen as wasn't looking at getting a …Ah, really hate it if it needs a new screen as wasn't looking at getting a new laptop. I can still use the thing but it's irritating seeing this line in the middle - just gets in the way.@AndyRoyd I bought it from Argos in May 2017 but not sure how I could put a claim in? Is this basically it? which.co.uk/tools/faulty-goods-complaint-tool/Then fill it in and send the letter? Only issue is I don't have the receipt anymore as it was an online order and I must have deleted it a while back.Also, does anyone know how much a screen replacement might be for something like this? Worth doing or just better off getting a new laptop?


    I think your best bet would be to get a new laptop, and then try and sort out the old one at your leisure - not least because you're likely to be without it for some time if they want to try and repair it, and getting a pro rata refund could take a while as Argos will inevitably say "no" at first and try and string it out as much as they can. If you paid by credit card, then you can also make a similar claim against your card provider, although in my experience that is also likely to take ages but at least you can use the ombudsman if they don't act reasonably or fairly. I think the main hurdle would be trying to disprove any suggestions that the laptop might have suffered a physical shock.
  15. Avatar
    Author
    AndyRoyd09/11/2021 13:36

    You can attempt a bullet-pointed e-message to Argos CS, but if no …You can attempt a bullet-pointed e-message to Argos CS, but if no acceptable response then similar bullet-pointed letter sent to the Argos registered office stated at Companies House (somewhere in MK9 ?) Send any quaint paper mail from Post Office retaining two items: postage payment receipt and the freebie "proof of posting". Do not send via any receipted postal service.


    I went on live chat and got this response. What do you think? Asked about email address for CS but was told they don't have one and the only way to contact CS is via live chat on their site or via social media.

    Told the order is out of warranty as only 1 year with Argos. If you wanted to claim on 6 year duty of care, need to get a independent report done on the item by a local engineer and send off to head office. As for refund/repair, I was told it'd be a partial refund for the item so they work it out how long you have had it etc and also it can take 21 days for a reply but you will also be reimbursed for the independent report done"

    What should I do next? Try to just sell the laptop or try getting a partial refund as suggested? But then I need to get a report done, what do they mean by that? And no guarantee of the amount of the partial refund (if this is given at all?)

    Thanks again.
    Edited by: "billmax764" 9th Nov 2021
  16. Avatar
    billmax76409/11/2021 15:12

    I went on live chat and got this response. What do you think? Asked about …I went on live chat and got this response. What do you think? Asked about email address for CS but was told they don't have one and the only way to contact CS is via live chat on their site or via social media.Told the order is out of warranty as only 1 year with Argos. If you wanted to claim on 6 year duty of care, need to get a independent report done on the item by a local engineer and send off to head office. As for refund/repair, I was told it'd be a partial refund for the item so they work it out how long you have had it etc and also it can take 21 days for a reply but you will also be reimbursed for the independent report done"What should I do next? Try to just sell the laptop or try getting a partial refund as suggested? But then I need to get a report done, what do they mean by that? And no guarantee of the amount of the partial refund (if this is given at all?)Thanks again.


    Respect to Argos for not being too evasive, just a little evasive
    Go to a credible laptop repair service center, where credible means a highstreet business or a business that has some confidence-conveying certification/qualifications/contact stated on its business documentation.
    Request an assessment / repair estimate of the issue in writing, which for your issue may (or may not) be words to effect of:
    screen issue, coloured line displayed from xx to yy, hardware fault, new screen required at total £zz materials/labour/VAT.
    Use that written report as the basis of your claim for lack of durability against whatever your device's reasonable life expectancy is.
  17. Avatar
    I have a green/pink line on mine. It was caused by twisting the screen very slightly as I was leaning over to reach something with it on my lap.
  18. Avatar
    Author
    Pandamansays09/11/2021 18:24

    I have a green/pink line on mine. It was caused by twisting the screen …I have a green/pink line on mine. It was caused by twisting the screen very slightly as I was leaning over to reach something with it on my lap.


    Interesting. What's weird about my issue is it happened while I was just browsing online - laptop was on my desk and nothing touched it. Completely random.
  19. Avatar
    Sounds like the LCD has developed a fault. In reality LCD screens are very, very thin and are easily damaged. Especially when people pickup laprops by the screen. Which you should never ever do.

    Never press directly on the screen or you can damage it, unless it's a touch screen.

    Screens can be cheap, depending what type of screen it is. They can be as little as £50 but can go upto £300. The biggest cost will be the labor charge for fitting it. As some can be fiddlerly with as many as 50 little screw to remove before you can access it and swap it.

    Get it repaired by a decent local place or send it off to a decent place. Most retailers will not want to deal with any warranty claims after 1 year. But keep trying them, as their supposed to.
  20. Avatar
    Author
    C0mm0d0re_K1d09/11/2021 19:07

    Sounds like the LCD has developed a fault. In reality LCD screens are …Sounds like the LCD has developed a fault. In reality LCD screens are very, very thin and are easily damaged. Especially when people pickup laprops by the screen. Which you should never ever do. Never press directly on the screen or you can damage it, unless it's a touch screen.Screens can be cheap, depending what type of screen it is. They can be as little as £50 but can go upto £300. The biggest cost will be the labor charge for fitting it. As some can be fiddlerly with as many as 50 little screw to remove before you can access it and swap it.Get it repaired by a decent local place or send it off to a decent place. Most retailers will not want to deal with any warranty claims after 1 year. But keep trying them, as their supposed to.


    Thanks, yes, I'll be having a look to see what I can find. Went into a local place today but was told engineer is off as he's got COVID.
  21. Avatar
    Author
    Spoke to a repair shop on the phone earlier. They said it's probably a faulty LCD screen which needs to be replaced and could cost anywhere between £60-£70 plus £30-£40 labour costs for installation so around £100+. They said if I wanted a report, they could offer that too at £40-£50.

    What's the best thing to do? I'm getting the feeling Argos will waste my time as the lady said it takes them 3 weeks minimum to even reply back with confirmation of delivery of the report and then they'll get back regarding what outcome of their investigation will be - but sounded like she was saying it would just be a partial refund. The person I spoke to on the phone from the repair shop also said they feel Argos will probably not repair it but just offer a partial refund but probably won't be much.

    On one hand, I'd like to see what happens but on the other hand, don't think I'm willing to potentially have to put up with more than 2-3 months of waiting/time getting wasted.
  22. Avatar
    Get it repaired. Still might be worth pressuring argos.
  23. Avatar
    Author
    C0mm0d0re_K1d12/11/2021 18:29

    Get it repaired. Still might be worth pressuring argos.


    I think the reason why I'm hesitant is because of my previous experience with Lenovo. A few years ago, I sent them my faulty phone for them to diagnose and provide me with a quote. They ended up being incredibly slow, unhelpful and unresponsive to my calls/emails so it left a sour taste and I've personally boycotted them ever since.

    Now, things could be different of course with Argos but I'm just not sure I'm willing to deal with similar issues should they occur again.

    I'll have a think about it before I decide what to do next.
  24. Avatar
    Some big companies have contracts with 3rd party service centres like getronics in the Netherlands or uk, so its not really them repairing it. Not sure about Lenovo specifically.

    You want an orthorised service centre or a good recommend place. Not sure who does acer specifically. Maybe call them or look at this community.acer.com/en/…uct
  25. Avatar
    Author
    C0mm0d0re_K1d12/11/2021 21:45

    Some big companies have contracts with 3rd party service centres like …Some big companies have contracts with 3rd party service centres like getronics in the Netherlands or uk, so its not really them repairing it. Not sure about Lenovo specifically.You want an orthorised service centre or a good recommend place. Not sure who does acer specifically. Maybe call them or look at this https://community.acer.com/en/kb/articles/583-set-up-repair-for-your-acer-product


    Yes, I understand that. Do you know how much my laptop might be worth by any chance? It's an Acer Aspire ES 15 ES1-572-33TU with Intel i3-7100U, 2.4GHz, Intel HD graphics 620, 8GB RAM & 256GB SSD. Just curious if I tried to sell it as is with the current issue what I might be able to get for it?
  26. Avatar
    billmax76412/11/2021 21:58

    Yes, I understand that. Do you know how much my laptop might be worth by …Yes, I understand that. Do you know how much my laptop might be worth by any chance? It's an Acer Aspire ES 15 ES1-572-33TU with Intel i3-7100U, 2.4GHz, Intel HD graphics 620, 8GB RAM & 256GB SSD. Just curious if I tried to sell it as is with the current issue what I might be able to get for it?


    Does it work 100% apart from the line down the screen?

    To be honest its difficult to say exactly, but its a 7th gen i3, so not really current as we're on 12th gen Intel chips now. So Its at least 5 or 6 generations old. So maybe 200 to 300 ish. Maybe a little more or less. It all depends what someone is willing to pay for it and the condition. But at the end of a day it has a fault or defect.

    To replace it with a new one, your probably looking at 399 to 499 ish, maybe a little less on an offer. Its because of the chip shortage and lock down. Most laptops, cpu and graphics chips are in short supply so everything has a price premium on it at the moment.

    The most cost effective option, you could keep using it as is or use it with an external monitor or TV unless you need to move it around and be mobile.

    Get it repaired.

    Maybe trade it in at pcw, but they'll probably either not want it or low ball you because of the screen.

    Sell it on eBay, fake meta book verse, gum tree, loot, etc, etc.

    Claim on your or family insurance.
  27. Avatar
    Author
    C0mm0d0re_K1d13/11/2021 01:07

    Does it work 100% apart from the line down the screen?To be honest its …Does it work 100% apart from the line down the screen?To be honest its difficult to say exactly, but its a 7th gen i3, so not really current as we're on 12th gen Intel chips now. So Its at least 5 or 6 generations old. So maybe 200 to 300 ish. Maybe a little more or less. It all depends what someone is willing to pay for it and the condition. But at the end of a day it has a fault or defect.To replace it with a new one, your probably looking at 399 to 499 ish, maybe a little less on an offer. Its because of the chip shortage and lock down. Most laptops, cpu and graphics chips are in short supply so everything has a price premium on it at the moment.The most cost effective option, you could keep using it as is or use it with an external monitor or TV unless you need to move it around and be mobile.Get it repaired.Maybe trade it in at pcw, but they'll probably either not want it or low ball you because of the screen.Sell it on eBay, fake meta book verse, gum tree, loot, etc, etc.Claim on your or family insurance.


    Thanks. Yes, it is working absolutely fine except for that line in the middle of the screen which is just always there. My laptop is in mint condition otherwise as I look after my devices but I understand what you're saying that it is fairly old now.

    And I guess the other slight issue is not knowing if it'll get worse if left untouched but it's looking fine for the time being.
  28. Avatar
    billmax76413/11/2021 07:57

    Thanks. Yes, it is working absolutely fine except for that line in the …Thanks. Yes, it is working absolutely fine except for that line in the middle of the screen which is just always there. My laptop is in mint condition otherwise as I look after my devices but I understand what you're saying that it is fairly old now.And I guess the other slight issue is not knowing if it'll get worse if left untouched but it's looking fine for the time being.


    It's difficult to to answer if it will just stay the same or deteriorate further. It will either stay exactly the same and not get any worse or slowly get worse with more inverted or dead pixels or lines appearing. Or it could just fail completely.

    Unfortunately I'm not psychic, if I were I'd run a bookies, casino or be a hedge or venture fund manager.

    As I said before you can always connect it to a monitor or TV.
  29. Avatar
    Author
    C0mm0d0re_K1d13/11/2021 22:39

    It's difficult to to answer if it will just stay the same or deteriorate …It's difficult to to answer if it will just stay the same or deteriorate further. It will either stay exactly the same and not get any worse or slowly get worse with more inverted or dead pixels or lines appearing. Or it could just fail completely.Unfortunately I'm not psychic, if I were I'd run a bookies, casino or be a hedge or venture fund manager. As I said before you can always connect it to a monitor or TV.


    Yes, I know. I'll be keeping an eye on it I think and see how it goes for a little while longer before I decide what to do.
  30. Avatar
    I've changed many laptop screens, Many are interchangeable. Not that difficult and usually plenty of how to videos on Youtube. Example
  31. Avatar
    Author
    .MUFC.13/11/2021 23:04

    I've changed many laptop screens, Many are interchangeable. Not that …I've changed many laptop screens, Many are interchangeable. Not that difficult and usually plenty of how to videos on Youtube. Example


    Yes, interesting that. Doesn't look too bad I guess.
  32. Avatar
    .MUFC.13/11/2021 23:04

    I've changed many laptop screens, Many are interchangeable. Not that …I've changed many laptop screens, Many are interchangeable. Not that difficult and usually plenty of how to videos on Youtube. Example


    +1 for this. Not expensive especially if an older and standard HD model, maybe £25-30 if it's just a bog standard 15.6" or 14.0" HD panel, as long as the connector types match.
  33. Avatar
    plewis0015/11/2021 17:22

    +1 for this. Not expensive especially if an older and standard HD model, …+1 for this. Not expensive especially if an older and standard HD model, maybe £25-30 if it's just a bog standard 15.6" or 14.0" HD panel, as long as the connector types match.


    I usually take LCD out and search the part numbers. Usually find a lot more that way.
  34. Avatar
    Author
    plewis0015/11/2021 17:22

    +1 for this. Not expensive especially if an older and standard HD model, …+1 for this. Not expensive especially if an older and standard HD model, maybe £25-30 if it's just a bog standard 15.6" or 14.0" HD panel, as long as the connector types match.


    I had a look the other day but seems like the screen costs £60-£70 for my laptop online - on eBay and a website called laptop LCD screens.
  35. Avatar
    I would either use it as it is, or, if I was REALLY that bothered, I'd open it, get the part number and replace it myself. You'll void the warranty, yes, but tbh, is the warranty doing anything for you right now?

    Secondly, you may not put it back together properly (for lack of glue) but at least the screen will be streak free.
  36. Avatar
    Author
    MadeDixonsCry15/11/2021 17:48

    I would either use it as it is, or, if I was REALLY that bothered, I'd …I would either use it as it is, or, if I was REALLY that bothered, I'd open it, get the part number and replace it myself. You'll void the warranty, yes, but tbh, is the warranty doing anything for you right now?Secondly, you may not put it back together properly (for lack of glue) but at least the screen will be streak free.


    Yes, that's the thing - it's an irritation because you can see the line right in the middle of the screen but it's not a massive hindrance.
  37. Avatar
    billmax76415/11/2021 17:38

    I had a look the other day but seems like the screen costs £60-£70 for my l …I had a look the other day but seems like the screen costs £60-£70 for my laptop online - on eBay and a website called laptop LCD screens.


    For the spec you mentioned above then you’re better off selling it as-is and getting a cheap and newer refurb for £100-150.
  38. Avatar
    Author
    plewis0015/11/2021 18:19

    For the spec you mentioned above then you’re better off selling it as-is a …For the spec you mentioned above then you’re better off selling it as-is and getting a cheap and newer refurb for £100-150.


    I was (and still am kind of) thinking of that. I always keep my devices in clean, pristine condition. So cosmetically, don't think it would be an issue but commodorekid mentioned possibly 200-300, give or take.

    I'd probably not want to sell it on eBay just in case there's a scammer/timewaster. Gumtree would seem like the only option then?
  39. Avatar
    billmax76415/11/2021 18:25

    I was (and still am kind of) thinking of that. I always keep my devices in …I was (and still am kind of) thinking of that. I always keep my devices in clean, pristine condition. So cosmetically, don't think it would be an issue but commodorekid mentioned possibly 200-300, give or take.I'd probably not want to sell it on eBay just in case there's a scammer/timewaster. Gumtree would seem like the only option then?


    Well, it’s nothing you did, sometimes the LCD layers can separate due to dry joints or similar - so I wouldn’t feel bad about it going wrong. I’ve had it a few times on my machines (and phones) over the years and often take the change to upgrade the panel or repurpose the machine. £200-300 - do you mean to replace it?

    I’d get your data off and stick it on Gumtree or Facebook Marketplace, no fees then and you can sell for cash as-is, usually I’d suggest do it away from the home but some people are fine with it.
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