ACTION FRAUD-HELP NEEDED PLS
So, l sold 2 brand new phones on Gumtree 2 months ago, the buyer contacted me through message on phone asking if l have any problem posting, said no problems (thinking payment by PayPal Friends and Family will cover me as there will be no recourse to get the money back, BIG MISTAKE)
He said something about PayPal not allowing him to send full amount, so he will ask one of friend to send the remainder) and l received the full amount (From him and his friend) so l duly sent the phone registered/tracked/insured. he acknowledged receipt and ask if l got any more (as my partner was happy with her present phone, so she said sell it, the phones were purchased outright from manufacturer)
As l have no problem with first one, said yes (that l was about to list the other phone) the buyer made payment again through Friend and Family and reportedly said again unable to send full amount due to his PayPal limiting how much he could send and will ask a mate to send remainder, received full amount (from him and his mate) again all through Paypal Friends and Family, sent again through Tracked/Registered and insured and he acknowledged receipt by messaging me via text, same as before.
End of, l thought, 2 weeks later received email from PayPal ascertaining unauthorised transaction by this individual of the first phone and the payment by his friend as well, was furious, surely Friends and family is not subject to refunds/reversal (IF you did not report your account hacked/compromised) l was wrong, PayPal needless to say hid under `Oh it`s beyond our control as it`s issuing bank reversing it.
But, but, but l argued `Has he reported his account hacked/compromised and surely a bit of coincidence that 2 separate individuals reporting unauthorised payment to myself??
Needless to say, he was repaid the amount and PayPal chasing me for the money, surely the law is on my side and any competent Law agency can see what`s going on here.
l reported the case online to my local police, of course straight away not their department (though this is a case of receiving goods under false representation by the buyer) was directed to Action Fraud, after 3 weeks they have come back to say, there is nothing to go on, even though l got his right name (as this is the name on PayPal, his bank to request reversal of the funds and his address, where the phones were delivered and all correspondence via text messages)
My question is how do l respond to Action Fraud as the initial report did not ask for evidence of the transactions or my correspondence with him and Royal Mail receipts of phones sent and acknowledgement of receipts of the phones by him.
To make matters worse, just now received email from PayPal that the buyer has submitted unauthorised transaction for the second phone, so literally laughing to the bank with my 2 phones and almost 2K in money.
Anyone dealt with something like this or how to respond to Action Fraud (Though, l strongly believe a visit to ask him about it will have made him rethink for future and charging him with receiving goods under false pretenses, l mean if you go and buy something and cancel the card payment, it`s not yours to keep is it??)
PLEASE HELP, if you come this far to read my anguish and Thank you for your time