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Advice : My food shopping from asda has not come!

25 replies
Found 14th Jul 2010
I done my first online shop at asda on monday and booked the slot for delivery today 10-12 i paid 3-50 aswell.
If I complain do you think I could get the delivery money back or??
Thanks

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25 Comments

Won't hurt...

Are you sure you booked the right slot, checked out properly, put in the right address? If youdid all this, and they've not contacted you, then yeah, ring them and find out what's occurred. You MAY get your money back... They missed mine once, and they refunded the delivery, but it was free delivery anyway... I think I made a fiver.

Banned

of course! They're not gonna charge you a delivery fee when they didnt deliver anything lol

I'd try it! you have booked that time as it's when you'll be at home - and you pay for that convenience

File a Lawsuit and claim 1000s back...

Original Poster

Ive just looked on my account and its saying delivered but its not! help...

lmao - someone's taken your shopping....

I've tried Asda twice now for Home Delivery....NEVER AGAIN!!!

SuperEd

ring them up . had same problem got £25 voucher and del charge back and re-delivered

phone 999

tinkerbell28

Are you deliberately being stupid? Seriously? Ring them wtf do you expect … Are you deliberately being stupid? Seriously? Ring them wtf do you expect people here to do? Tell you where your shopping is, come on!


Ha, lol !

tinkerbell28

Are you deliberately being stupid? Seriously? Ring them wtf do you expect … Are you deliberately being stupid? Seriously? Ring them wtf do you expect people here to do? Tell you where your shopping is, come on!



Hey Tinks, noticed you're getting quite snappy these days - everything OK at home?;)

Made me laugh anyway...

If my shopping hasnt arrived at all.... I would expect the entire order & delivery to be refunded!

Just a thought OP - are you sure you haven't already unpacked your shopping?

Please check and report back, we're all desperate to know!

lol at this thread.

asda are awful in my area for delivering, worst one was 4 hours late and then i found there was a bag of fridge stuff missing. took about 2 weeks to get refunded and was not even given any kind of credit for an apology :x

They dont know your a member of hukd do they ? , lol may be there revenge for all of us who got £75 off there shopping a few weeks back !! and even though they werent happy we all still got it delivered !

Just finished a rather nice feed. Someone home delivered a rather nice selection of goodies. Not sure who. Bit unexpected. LOL

Original Poster

I wanted advice before i called. Got free del & voucher better than nothink... #Thanks all for your helpful and funny comments!

Banned

moob

Hey Tinks, noticed you're getting quite snappy these days - everything OK … Hey Tinks, noticed you're getting quite snappy these days - everything OK at home?;)Made me laugh anyway...



Yeah everything is fine, still married, still getting a good seeing to regularly HOWEVER I am heavily with child, bah hormones/heat you know how it is! I have become more blunt than normal it's my hubby I feel sorry for

tinks ur reply made me laugh.......u r obvioulsy feeling the pregnancy hormones today!!

Hi hope u can help as asda aren't I orderd my shopping Thursday rang twice Friday looking for it no reply as promised ! Saturday rang again no reply no sorry nothing still and it's Tuesday four fays later no shopping spent £18 on a pass intended for future shopping but am out off and no trust for future shopping I've emailed 3 times not 1 person sticks to the promise of ringing bak can u help !?!

Banned

sharon172

Hi hope u can help as asda aren't I orderd my shopping Thursday rang … Hi hope u can help as asda aren't I orderd my shopping Thursday rang twice Friday looking for it no reply as promised ! Saturday rang again no reply no sorry nothing still and it's Tuesday four fays later no shopping spent £18 on a pass intended for future shopping but am out off and no trust for future shopping I've emailed 3 times not 1 person sticks to the promise of ringing bak can u help !?!



I'll get onto it straight away.

sharon172

Hi hope u can help as asda aren't I orderd my shopping Thursday rang … Hi hope u can help as asda aren't I orderd my shopping Thursday rang twice Friday looking for it no reply as promised ! Saturday rang again no reply no sorry nothing still and it's Tuesday four fays later no shopping spent £18 on a pass intended for future shopping but am out off and no trust for future shopping I've emailed 3 times not 1 person sticks to the promise of ringing bak can u help !?!



Ring them again, ask them to escalate your complaint to a manager, refuse to get off the phone until you speak to a manager. Ak for all your money back including the pass.

toshapetriji

I'll get onto it straight away.



No need, ive sorted it. Your order will arrive in the next 20 minutes sharon. Apologies for the delay.

Banned

miikeyblue

No need, ive sorted it. Your order will arrive in the next 20 minutes … No need, ive sorted it. Your order will arrive in the next 20 minutes sharon. Apologies for the delay.



Sorry boss the van got another puncture, i'll likely be another hour.

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