Advice needed on internet/telephone packages

6 replies
Found 1st May 2010
My ex is currently with TalkTalk and has run up a bill and hence had her broadband and telephone service cancelled. She now has to pay the bill and pay a reconnection fee of £69.95 to get reinstalled.
I spoke with a TalkTalk Customer Services Rep who told me she could either pay the bill or £70 'buy out' (whichever is the smaller amount) to terminate her current contract and then a reinstallation fee of £69.95 as she has now lost her current phone number due to being in arrears for over 3 months.
I tried to help out by phoning TalkTalk to pay this fee, only to be told that this info was incorrect. She has to pay the bill (in full) to settle the account and then pay a fee of £69.95 for a new reinstallation and new number. They told me that the £70 plus £69.95 was incorrect.
Is there an alternative provider which can connect a broadband service and telephone service relatively inexpensively? It seems that she will need to have a BT line installed first (new build property and no previous BT connection). Is there a way around having to have a BT line installed at over £100?
She is currently with SKY TV package only. Would they also need to charge for a BT line first of all? Or is there a better internet and phone package provider out there that you guys would recommend?
Thanks!

6 Comments

she should phone sky, their connection fee may be less

Virgin?

i think sky charge about £40 but you may be able to get free installation with BT however because of non payment of phone it may be different, for free BT install here is the link from ]MSE

Cannot yet join sky for new line install as is an existing customer. Sky only provide new line for brand new customers or moving home that previously had sky line. They will eventually be providing it though for existing customers.

You could phone the talktalk customer services again and say that previously the customer rep had said £70 + £69.95 and request that they listen to the previous phonecall (they usually record these things) and ask politely that they do that like they said they would. Worth a try.

Original Poster

sickly sweet;8506228

You could phone the talktalk customer services again and say that … You could phone the talktalk customer services again and say that previously the customer rep had said £70 + £69.95 and request that they listen to the previous phonecall (they usually record these things) and ask politely that they do that like they said they would. Worth a try.



Thanks to everyone for help and suggestions! This is probably the way forward I reckon. I remember that they stated that 'phone calls are recorded for training purposes'. Worth a try!
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