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    Advice needed on product price change, 2 days after buying it?

    I bought a TV from Currys on Wednesday and today it has been reduced by £120! Is there some law/right that states i can get the difference back if i go in and ask?
    Advice would be appreciated.

    47 Comments

    im pretty sure there is.

    if not just take it back, then buy it again

    satatirour rights bro

    Original Poster

    black gerbil1

    satatirour rights bro


    Thanks yes considered that, but to save all that trouble is there not another way?

    No there isn't any law. As a products shelf life gets shorter obviously they have to reduce the price, hence why 32" LCD tv s aren't £1500 any more. Pretty obvious really, unless you're the author of posts 1 and 2.

    give them a call if no joy take back

    If you bought it online - then you can return the item under distance selling regulations. If you bought in the shop - you're stuffed....

    Check with your bank as well. My card will refund difference in this situation (halifax)

    martinhb

    Check with your bank as well. My card will refund difference in this … Check with your bank as well. My card will refund difference in this situation (halifax)



    How come your bank will do this? what do they get out of it?

    Original Poster

    thanks all for advice i bought it instoreoO and im with Natwest?
    Edited by: "nutta" 26th Nov 2010

    Original Poster

    badgerrules

    How come your bank will do this? what do they get out of it?



    +1

    a lot of hassle i know but if i was saving £120 i would take back, get a refund and then purchase again tbh

    gari189

    If you bought it online - then you can return the item under distance … If you bought it online - then you can return the item under distance selling regulations. If you bought in the shop - you're stuffed....



    This ^^^

    Can only try and see if they'll do anything as a good will gesture but if not then nothing you can do as it was instore.

    Original Poster

    Syzable

    This ^^^Can only try and see if they'll do anything as a good will … This ^^^Can only try and see if they'll do anything as a good will gesture but if not then nothing you can do as it was instore.



    Can i not take it back and then buy again?

    yes there is a law, seen a similar situation on dont get done get dom, a tv show, which was nearly a year ago so i dont remember much but i know there definitely is a law you just have to research it, or you may not even need to just write an e-mail to them saying your situation, then say under consumer law you cannot do this etc and say what you want. you dont need to know the exact name of the law because trust me they know as much as we know. ive done the same way to vodafone , i didnt know the exact name and it paid off. God luck and let us know what happens

    nutta

    Can i not take it back and then buy again?



    Only if it's faulty. There is no cooling off period when buying instore.

    I would be absolutely GUTTED if this happened to me!!!!!!!!!!! A lot of money so definitely worth the effort in trying something here

    I would phone them and tell them what is happened, as your not going to get the money back, they might give you something in a sign of good will.

    badgerrules

    How come your bank will do this? what do they get out of it?



    Got some stupid extra account so that my phone is insured and I get breakdown cover and its just one of the perks.

    "Price promise – if you buy an item with your Ultimate Reward Visa debit card and then see it cheaper elsewhere, you can claim back the difference from us"

    Taken from:

    halifax.co.uk/ban…s=1
    Edited by: "martinhb" 26th Nov 2010

    Syzable

    Only if it's faulty. There is no cooling off period when buying instore.





    couldnt you just say its faulty/ scratched or something and ask for a refund ! they may offer a replacement so just say no you would like a refund and going to look at alternatives and then find the same tv and purchase for £120 cheaper !...........worth a try for that amount of saving

    If you bought instore you can use there price promise its 7 days after purchace so don't hang about, it should say on the folder thing they give with the receipt
    Edited by: "deanos" 26th Nov 2010


    MR1123

    yes there is a law, seen a similar situation on dont get done get dom, a … yes there is a law, seen a similar situation on dont get done get dom, a tv show, which was nearly a year ago so i dont remember much but i know there definitely is a law you just have to research it, or you may not even need to just write an e-mail to them saying your situation, then say under consumer law you cannot do this etc and say what you want. you dont need to know the exact name of the law because trust me they know as much as we know. ive done the same way to vodafone , i didnt know the exact name and it paid off. God luck and let us know what happens



    PMSL best post ever, ive heard some rubbish on here but that's top of the list !

    deanos

    PMSL best post ever, ive heard some rubbish on here but that's top of the … PMSL best post ever, ive heard some rubbish on here but that's top of the list !



    says the one with the avatar of the chuckle brothers (_;)

    deanos

    If you bought instore you can use there price promise its 7 days after … If you bought instore you can use there price promise its 7 days after purchace so don't hang about, it should say on the folder thing they give with the receipt




    Do they match themselves though?
    http://www.currys.co.uk/gbuk/Price-Promise-1023-theme.html

    I would suggest phoning consumer direct. Ill post a link for that shortly.
    consumerdirect.gov.uk/



    Edited by: "leecroot" 26th Nov 2010

    leecroot

    Do they match themselves … Do they match themselves though?[url=http://www.currys.co.uk/gbuk/Price-Promise-1023-theme.html]http://www.currys.co.uk/gbuk/Price-Promise-1023-theme.html[/url]I would suggest phoning consumer direct. Ill post a link for that shortly.[url=http://www.consumerdirect.gov.uk/]http://www.consumerdirect.gov.uk/[/url]



    Why call consumer direct? So are you saying that once a shop sells an item at say £200, then they have to keep it at that price for ever? Say the store manages to get stock at a cheaper price, and they want to pass it on to the customers to increase sales, they can't because Joe bloggs paid £200 for it?

    I have had currys give me a refund when they lowered the price, was a couple of years back that why i say look at the receipt.


    No point phoning consumer direct its up to Currys if they will refund or not

    why not just buy another and return it with your first reciept?

    no law as such but if you phone store most would refund the difference

    Supermod

    MR1123

    yes there is a law, seen a similar situation on dont get done get dom, a … yes there is a law, seen a similar situation on dont get done get dom, a tv show, which was nearly a year ago so i dont remember much but i know there definitely is a law you just have to research it, or you may not even need to just write an e-mail to them saying your situation, then say under consumer law you cannot do this etc and say what you want. you dont need to know the exact name of the law because trust me they know as much as we know. ive done the same way to vodafone , i didnt know the exact name and it paid off. God luck and let us know what happens



    You really are HILARIOUS!

    This almost rivals the other thread in which you claim to know the basics of contract law because you have worked for an accountancy company.

    Supermod

    Take the product back and then purchase it at the lower price once you have done this. You do not need any statute or other area of law to help you.

    magicjay1986

    Take the product back and then purchase it at the lower price once you … Take the product back and then purchase it at the lower price once you have done this. You do not need any statute or other area of law to help you.



    thats why i say most will reduce price obviously they would only do it before around 28 days past after that i think most would accept its just tough luck

    Supermod

    jamstaruk1972

    thats why i say most will reduce price obviously they would only do it … thats why i say most will reduce price obviously they would only do it before around 28 days past after that i think most would accept its just tough luck



    ...and you are correct, most will. However, they dont have to.

    I think the OP should do it the devious way though!

    You were happy to buy the TV at the price you paid, if worst comes to the worst you have got a great tv at a price you were happy to pay.
    Still, I agree, a pain in the bum.

    Supermod

    sickly sweet

    You were happy to buy the TV at the price you paid, if worst comes to the … You were happy to buy the TV at the price you paid, if worst comes to the worst you have got a great tv at a price you were happy to pay.Still, I agree, a pain in the bum.



    Come on you! Last night you were quibbling over £2.95!!

    magicjay1986

    Come on you! Last night you were quibbling over £2.95!!



    I know, I'm trying to make him feel better X)

    Supermod

    sickly sweet

    I know, I'm trying to make him feel better X)



    Haha! I am sure it didnt work!!

    magicjay1986

    Haha! I am sure it didnt work!!



    Probably not, but worth a try!

    skellysgirl

    why not just buy another and return it with your first reciept?



    +1

    This is certainly the most obvious option. No worrying about consumer rights. No problems with awkward members of staff instore. No faffing about with repackaging the TV you bought for a return. Simply repurchase the TV and then take the repurchase back with the first receipt. Voila, problem solved. You get your money back. I've personally done this type of thing many many times... never had a problem.

    Banned

    MR1123

    yes there is a law, seen a similar situation on dont get done get dom, a … yes there is a law, seen a similar situation on dont get done get dom, a tv show, which was nearly a year ago so i dont remember much but i know there definitely is a law you just have to research it, or you may not even need to just write an e-mail to them saying your situation, then say under consumer law you cannot do this etc and say what you want. you dont need to know the exact name of the law because trust me they know as much as we know. ive done the same way to vodafone , i didnt know the exact name and it paid off. God luck and let us know what happens


    total and utter gobbledegook!

    IGNORE!

    Source.................Curry's Website.

    Our Price promiseWe won't be beaten on price!In the unlikely event that … Our Price promiseWe won't be beaten on price!In the unlikely event that you find a cheaper price, for the same product and offer, We’ll not only match the price but also beat it by 10% of the difference. Our price promise even applies up to 7 days after purchase.Single unit purchases only. The competitor must be a retail store within 30 miles and have stock ready for delivery. Available instore or via telesales on 08445 61 62 63



    No mention it has to be a competitor, no mention it can't be Currys themselves. I think you may have a case OP ??

    Also the following T & C's appear to cover Stores as well as online. Need to treble check first though.

    So long as the product has been delivered, is unopened and without any … So long as the product has been delivered, is unopened and without any seals broken on the packaging, you can return the goods within 28 days from the day of delivery.If the product has been delivered and is opened, you can return the product within 7 working days.* You’re allowed to open the product to inspect it, provided you do so without damaging or marking the product or packaging. Please note the product must be unused and mustn’t have been installed.* “working days” means all days other than Saturday, Sunday and Public HolidaysHow do I return my product after delivery?We'll be happy to arrange a collection and discuss an alternative product to be sent to you or a refund. You can return your product one of three ways:In store: go into your local Currys store with your receipt (if the product is portable)By phone: call our contact centre on 08445 61 62 63Online: log in to My Account and use the Contact Us facilityFor all returns, the product must:Be complete with all manuals accessories etc.Be returned along with any free giftsBe in 'as new' conditionWe will not be able to accept returns on:Personal hygiene productsPre-recorded CD’s/Videos/Minidiscs/Memory Cards/Software where the seal has been brokenAny product where you have started a subscription service, for example a mobile phone contract


    Banned

    Wickes put some wood flooring on offer from 20% to 40% they offer a 6 month refund policy. Well i bought enough to do the house. It was all packaged up still at home so i went to the store pleaded my case after a load of rubbish coming out of the managers mouth. I said i would bring the whole lot back and then he can re deliver it for free. Mumble under his breath and he agreed to refund the difference. Was a few hundred quid.
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